Workforce Optimization
Telecommunicators Week Is Great, But It’s Only a Start
As a former 911 telecommunicator, this week, National Public Safety Telecommunicators Week, always has been ...
April 18, 2024
Learn the Ins and Outs of Cloud Implementations for Public-Sector Agencies in Our Latest Podcasts
The “cloud” still seems to be a thing of mystery to many in the public sector. To help unravel the mystery, ...
March 15, 2022
New Podcast Offers Numerous Ideas to Solving the 911 Community’s Staffing Problems
Dutch folklore recounts the story of a little boy who plugs a hole that formed in a dike, using only his ...
February 4, 2022
Newest Podcast Covers the 911 Community’s Biggest Issues — CAD System Inconsistency, the Staffing Crisis, and More
For more than a half century, the 911 system in the United States has performed admirably, saving countless ...
January 25, 2022
A Toolkit Designed To Help Telecommunicators Get Their Due
A problem long has existed in the 911 community, which is that telecommunicators working in emergency ...
January 4, 2022
Public Safety Needs a Better Way to Triage Emergency Calls
At MCP, our mission is to help clients improve emergency response outcomes. Depending on the client and its ...
October 22, 2020
What Is Leadership?
Leadership has been defined by many people in many ways. A definition that I like goes like this: leadership ...
October 7, 2020
Looking Beyond the Brick and Mortar
Profound challenges often spur great progress. The COVID-19 pandemic is no exception. Not only is the public ...
June 22, 2020
Podcast Series Tackles COVID-19-Generated Telecommunicator Stress
Without question, the role of telecommunicator in an emergency communications center (ECC) is one of the most ...
May 12, 2020
2020 Public Safety Industry Outlook
We’re six weeks into a new year and a new decade, and public safety leaders are focused on pursuing more ...
February 13, 2020