MCP Insights

2019: The Year in Review

Posted on December 31, 2019 by Tessa Seigworth

This year has brought a lot of change, and excitement, to the public safety industry. From the announcement of 911 grant funding for states and tribal nations to advance their efforts to implement next generation 911 (NG911) to an increased, industry-wide focus on cybersecurity and preventing cyberattack, the groundwork has been laid for continued improvement for emergency response in 2020 and beyond.

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Public Safety Data Harnessing is a Big, Vitally Important Job

Posted on December 23, 2019 by Glenn Bischoff

On December 8, Mission Critical Partners (MCP) kicked off its tenth-annual, two-day extravaganza in Pittsburgh, an event that brings together all 125 MCP professionals from around the county, as well as keynote speakers and several clients. The purpose of the event is to discuss in detail emerging and industry-changing topics, network, inspire, and educate MCP professionals on the biggest topics impacting public safety.

The key theme that emerged at this year’s end-of-year event was the need for the public safety community to figure out ways to harness the tremendous amount of data that could be available to first responders in the nation’s emergency communications centers (ECCs) and in the field.

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Five Things Happening in Public Safety We’re Thankful for This Thanksgiving

Posted on November 27, 2019 by Tessa Seigworth

As we kick off the start of the holiday season and give thanks for the successes of the past year, as well as the change underway in the public safety communications sector, there’s a lot to be thankful for this Thanksgiving.

Here’s what we’re thankful for.

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Proposed Three-Digit Suicide-Prevention ‘Lifeline’ Will Benefit Public Safety Communications

Posted on September 26, 2019 by Glenn Bischoff

About a decade ago, I received a call that no one wants to get—a beloved family member had committed suicide. He was schizophrenic, had tried a couple of times before—cry-for-help attempts, apparently—and he wasn’t good about taking his meds, so the call wasn’t unexpected. Nevertheless, it was stunning and sobering, with all of the “what could I have done to prevent this” questions running rampant amongst family and friends.

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Implementing a Fresh Approach to Overcoming PSAP Staffing Challenges

Posted on September 10, 2019 by Bonnie Maney

In our first webinar event of 2019, our subject-matter experts discussed the trends to watch in the coming year and at the top of that list was the challenge agencies and leadership face when staffing public safety answering points (PSAPs). Today, nearly three-quarters of the way through the year, staffing remains one of the top two things that keeps PSAP managers up at night. If you ask a group of PSAP leaders what word comes to mind when they think of staffing, most of them aren’t going to say “good.” Instead, you’ll hear things like “tired,” “revolving door,” “challenging,” and “stressful.”

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