MCP Insights

Public Safety Needs a Better Way to Triage Emergency Calls

Posted on October 22, 2020 by Darrin Reilly

At MCP, our mission is to help clients improve emergency response outcomes.

Depending on the client and its unique environment and resources, this could mean providing guidance regarding technology, operations or governance, and often all three. The overarching goal is to ensure that 911 callers receive the most appropriate emergency response as quickly as possible. Lives often are on the line in an emergency, and every second matters.

Achieving a balance between sending the optimal response to an emergency and having it arrive as fast as possible is tricky. In fact, it is analogous to walking a tightrope. To achieve the former, many emergency communications centers (ECCs) rely on standard protocols developed for each type of emergency call that they receive, typically law enforcement, fire/rescue and emergency medical services.

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How Public Safety Leaders Can Develop Effective Teams

Posted on October 14, 2020 by Kevin Murray

Nearly everyone is familiar with the story of Rudy Ruettiger, best known simply as “Rudy,” who walked onto the University of Notre Dame football team in the mid-1970s, despite being just 5-feet-6-inches tall and weighing a scant 165 pounds. Rudy had dreamt of playing for Notre Dame since childhood. After working extremely hard, Rudy was promoted to Notre Dame’s scout team, which helps the varsity prepare for its game each week.

Coach Dan Devine allowed Rudy to dress for the team’s final home game against Georgia Tech. Unexpectedly, Devine inserted Rudy for three plays. On the final play of the game Rudy found himself at—of all things, given his diminutive size—defensive end. Unbelievably, Rudy then sacked the quarterback. His tale is one of legend, and it was turned into a very popular feature film. As inspirational stories go, Rudy’s is difficult to beat.

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What Is Leadership?

Posted on October 7, 2020 by Kevin Murray

Leadership has been defined by many people in many ways. A definition that I like goes like this: leadership is the ability to get people or organizations to do what they don’t naturally want to do, or to get them to do things that they don’t believe they can do.

At Mission Critical Partners, all of us are expected to “lead self,” i.e., to take ownership of one’s thoughts, actions and statements, while also having the discipline and drive necessary for meeting one’s responsibilities, both personally and professionally. But effective leaders understand that they can’t achieve their objectives by themselves. In other words, they need a team. And when leading a team, one’s mindset needs to shift from leading oneself to leading others. This is especially true for those working in the public safety sector.

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Women in Public Safety are More Valued, but There is Still Work to Do

Posted on March 20, 2020 by Glenn Bischoff

In this installment in our Women in Public Safety series, MCP Insights chats with Dana Wahlberg, director of the Minnesota Department of Public Safety, Emergency Communications Networks (ECN) division. Wahlberg shares her insights regarding how to survive and ultimately thrive in a traditionally male-dominated industry.

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Topics: Public Safety

MCP Celebrates National Women's History Month

Posted on March 16, 2020 by Tessa Seigworth

Public safety, like so many other sectors, has been historically male dominated. However, just as the technology the sector uses continues to evolve, so does the number of women entering the sector, and growing within it.

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Topics: Public Safety

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