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Generational Differences Are Having a Profound Effect on the 911 Center Workplace


For quite a long time, 911 centers have been focused on dealing with staffing issues. They exist virtually everywhere, in large centers and small and in every geographic region.

The Importance of ESInet Interconnectivity Cannot Be Overstated


Next Generation 911 (NG911) system implementation is progressing across the United States, though at a much slower pace than was envisioned when this game-changing technology first was contemplated a couple of decades ago.

CAPS 2024 continues MCP’s long tradition of thought leadership

There are many things of which we’re proud, starting with our collective ability to transform emergency-response and justice outcomes throughout the decade and a half that MCP has existed.

Key Takeaways from NENA 2024 — Part 1

As usual, MCP subject-matter experts blanketed last week’s National Emergency Number Association (NENA) conference and trade show. The following represents some of what they learned.

Even in Seemingly Diverse 911 Centers, Failure Points Still Exist

In a recent blog, my colleague Phil Rizzo made a strong case for 911 center diversity and suggested several ways to achieve it. His thoughts are based on the truism that network and system outages,

Recent Outages Reinforce the Need for 911 Center Diversity

How many botched light-pole installations does it take to cause 911 service interruptions across multiple states? This sounds like the beginning of a joke, 

Key Takeaways from 2023 APCO — Wrap Up

Last week, MCP subject-matter experts blanketed the Association of Public-Safety Communications Officials (APCO) conference in Nashville. This final blog of a three-part series wraps up what they learned. Read more key takeaways in last week’s blogs Part 1and Part 2.

Key Takeaways from 2023 APCO – Part 2

MCP subject-matter experts blanketed the annual Association of Public Safety Officials conference in Nashville this week to gain insights into emergency response's short- and long-term future. A blog posted on Tuesday identified a few of the key takeaways from the first two days. This blog covers days three and four.

Key Takeaways from 2023 APCO – Part 1

MCP subject-matter experts are blanketing the annual Association of Public-Safety Communications Officials conference

The Biggest Takeaways from Day Two of the NENA Conference 2023

MCP was out in force again yesterday at this year’s National Emergency Number Association (NENA) conference. Here’s a snippet of what we learned:

The Biggest Takeaways from Day One of the NENA Conference 2023

MCP was out in force yesterday at this year’s National Emergency Number Association (NENA) Conference 2023. Here’s a snippet of what we learned:

Key Takeaways from the IJIS Institute’s Community Conference

Last week I attended the IJIS Institute’s first community forum in Austin, Texas, with several MCP senior-level colleagues, including Joe Wheeler, who chairs the IJIS Institute’s board of directors.