MCP Insights

Is a Storm Brewing in Your Cloud?

Posted on September 29, 2020 by John Chiaramonte

The COVID-19 global pandemic has thrust cloud computing into the spotlight, with everything from primary education, to business meetings, to government operations moving “into the cloud.” We’ve highlighted how the benefits of cloud-based applications are clear: lower total cost of ownership, enhanced scalability and flexibility, and the ability to shift the maintenance responsibility to the service provider. Cloud-based applications are easy to update, are available anywhere network connectivity exists, and often are more secure and reliable than a premises-based solution.

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NG911 Strategic Plans Only Are Effective If They Can Be Operationalized Effectively

Posted on August 27, 2020 by Glenn Bischoff

Many organizations have short- and long-term strategic plans.

Successful organizations have strategic plans that can be operationalized effectively. In June, during our inaugural Conference for Advancing Public Safety (CAPS), Curtis Sutton, executive director of the Tennessee Emergency Communications Board, and Karen Ziegler, public safety program manager, Arizona 911 Program, joined MCP subject-matter experts Jackie Mines and Molly Falls, in a panel discussion that was focused in part on best practices for operationalizing Next Generation 911 (NG911) strategic plans. You can watch the session in its entirety here.

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PUCs Can—and Should—Continue to Play an Important Role in NG911 Oversight

Posted on August 21, 2020 by Karyn Henry, J.D.

In the United States, a public utility commission (PUC) is an entity that, under any state law, has regulatory jurisdiction with respect to intrastate operations of utilities. (In some states, such entities are known as public service commissions or corporate commissions.) PUCs set rates and tariffs, ensure the effectiveness of services provided by companies in the water/wastewater, electrical, natural gas, transportation and telecommunications sectors, and address consumer protection and complaints.

In the past, PUCs have performed an oversight role regarding legacy 911/Enhanced 911 (E911) services, which traditionally have been delivered by telecommunications carriers to emergency communications centers (ECCs)—also known as public safety answering points (PSAPs)—over wireline copper frameworks, but this may not be the case in the future regarding Internet Protocol (IP)-enabled Next Generation 911 (NG911) services, which are delivered over wireless, broadband or fiber-optic infrastructures.

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With GIS Centerlines, the Devil Often is in the Details

Posted on August 12, 2020 by Glenn Bischoff

Public safety agencies draw polygons using their geographic information systems (GIS) that define their jurisdictional footprints and the areas in which they provision emergency services. When such polygons abut, generally along jurisdictional borders, they must “snap” to each other; another way of expressing that is to say that the polygon borders must be coincident. If they are not, overlaps and/or gaps can occur—both are problematic from an emergency response perspective. Jurisdictional boundaries most often are in the form of road centerlines, which represent the center of a real-world road.

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Panel Discussion Offers Myriad Tips for Battling Public Safety’s Ever-Growing Cybersecurity Menace

Posted on July 15, 2020 by Glenn Bischoff

The cybersecurity problem that public safety agencies have is very big and it’s not going away—if anything, it’s only going to expand as time passes. That was the consensus of a panel convened for MCP’s inaugural Conference for Advancing Public Safety, which was presented last month.

“The threat’s there—something is going to happen, and we need to be prepared for it,” said Thomas Stutzman, director, Indiana County (Pennsylvania) Emergency Management Agency.

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