MCP Insights

Use the Concept of the 'Virtual Bench' to Attract A Players to your Public Safety Organization

Posted on April 30, 2019 by Art Miley

A popular and effective supply-chain management strategy involves “just-in-time” delivery.  This approach calls for the vendor to receive goods from suppliers only when they are needed to fulfill an order. Similarly, a manufacturer would receive raw materials only when they are needed for the manufacturing process. It is a tricky thing to balance, but when done effectively the needs of customers are met nimbly and efficiently, and the company saves significant overhead costs by avoiding the warehousing of considerable inventory.

MCP uses a similar approach to ensure that we can supply our clients with the subject-matter expertise and experience they need when they need them, which we call the “virtual bench.” It’s an approach that can be embraced by all public safety organizations who are looking to find, and eventually hire and keep, high performing leaders.

In two previous posts we explained the “Topgrading” methodology. This method, developed by Dr. Brad Smart—considered by many to be the world’s foremost expert on hiring practices—is designed to identify “A” players, those who among the top 10 percent of professionals in their chosen field. At MCP, we are constantly are on the lookout for A players. But we don’t always hire them immediately upon finding a match through the Topgrading process—instead, we assign them to the virtual bench.

Read More

Mission Critical Partners Helps Florida PSAP Take Steps to Resolve a 911 Staffing Crisis

Posted on January 16, 2019 by Tessa Seigworth

CHALLENGE

It has never been more challenging to be a public safety answering point (PSAP) official. Many are dealing with funding and budgetary shortfalls, while others are left wondering how they will implement Next Generation 911 (NG911) technology. These challenges alone are enough to keep PSAP officials up at night. However, staffing, which has historically been an issue for the 911 community, is arguably the most worrisome challenge facing the 911 community today.

Read More

MCP's Top Eight Public Safety Predictions for 2019

Posted on January 10, 2019 by Morgan Sava

What trends are expected to disrupt the public safety sector in 2019?

For 911 and emergency response organizations, it has never been more critical to stay ahead of the curve. In this post, Mission Critical Partners' (MCP) subject-matter experts offer their take on the advancements that will have the greatest impact on public safety’s transformation this year.

1. 5G Will Significantly Expand, Opening the Door for Transformative Capabilities that are Limited Today by Wireless Bandwidth.

Dave Sehnert, Director of Innovation and Integration (Twitter: @NG911Consultant)

“5G is expected to expand in 2019 beyond its current limited deployment, and the first wave of smartphones for 5G networks also is expected this year. 5G technology offers speeds that are 10–20 times faster than 4G LTE, and latency is reduced to a few milliseconds. 5G’s impact extends to public safety and other fields that increasingly rely on high-speed connections. Last year, one wireless carrier announced the creation of a 5G First Responder Lab that will serve as an incubator and testing ground for innovative technologies that use 5G and can be deployed for public safety use cases. With 5G, public safety communications finally will benefit from a full spectrum of new and increasingly prevalent technologies, such as sensors, wearables, smartphones, smart buildings, facial-recognition systems and drones, to name a few. The integration of data from these applications into the emergency response ecosystem will create increased situational awareness, reduced response times, and ultimately, the potential for more lives saved.”

Read More

Stop Thinking About 'Staffing 911.' Start Thinking About Workforce Optimization.

Posted on September 18, 2018 by Bonnie Maney

It has never been more challenging to be a PSAP official.

Longer-term considerations include implementing Next Generation 911 (NG911) technology and integrating the nationwide public safety broadband network (NPSBN)—being built under the auspices of the First Responder Network Authority (FirstNet)—into the 911 center’s operations. These are no small tasks.

The one short-term topic that is on everyone’s mind is staffing. It is not something merely to consider—it is the thing under the bed, the thing that keeps you awake—night after night after night. Right now, the 911 community is dealing with an acute 911 staffing shortage. In many cases PSAPs are struggling to keep up with the volume of emergency calls they receive, Obviously, this is placing lives at greater risk, which is a very big problem.

Read More

Topics: Operations, Staffing

D.C. Develops an Interesting Approach to Triaging Low-Acuity 911 Calls

Posted on April 20, 2018 by Jeff Wobbleton

An epidemic is afflicting the entire United States. It involves low-acuity emergency calls to 911 call centers that are overburdening the emergency medical services (EMS) provided by municipal governments. This burden is even extending to the emergency rooms (ERs) to which these patients are transported. The result is that emergency medical technicians (EMTs) increasingly are suffering from stress and morale issues, ambulances are falling into disrepair, and ERs are struggling to keep up with the demand.

Low-acuity calls are those that do not qualify as Basic Life Support (BLS) or Advanced Life Support (ALS) incidents, such as sprains, the flu, a cut requiring stitches, stomach cramps and the like. The problem is that when someone dials 911, the municipality is obligated to dispatch an ambulance/EMT/paramedic to the incident to assess the patient’s condition and, given some patient bill of rights, transport the patient to an ER. This is required regardless of the severity of the incident, even for low-acuity calls, which require neither a visit from EMTs or transport to an ER.

Read More

Subscribe to Newsletter

Popular Posts