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Key Takeaways from IWCE 2024 — Part 2

In a previous post, we shared key observations of MCP subject-matter experts who recently attended the International Wireless Communications Expositions (IWCE). Here are a few more.

Even in Seemingly Diverse 911 Centers, Failure Points Still Exist

In a recent blog, my colleague Phil Rizzo made a strong case for 911 center diversity and suggested several ways to achieve it. His thoughts are based on the truism that network and system outages,

Recent Outages Reinforce the Need for 911 Center Diversity

How many botched light-pole installations does it take to cause 911 service interruptions across multiple states? This sounds like the beginning of a joke, 

Key Takeaways from IWCE - Part 1

MCP subject-matter experts blanketed the recently held International Wireless Communications Expositions (IWCE). The following are some of their most important observations.

Telecommunicators Week Is Great, But It’s Only a Start

As a former 911 telecommunicator, this week, National Public Safety Telecommunicators Week, always has been special to me. Though I recently transitioned from a role inside an emergency communications center (ECC), 911 services always will hold a big place in my heart. Since 911 service in the United States first was instituted in 1968, telecommunicators generally have labored behind the curtain and this week provides them with well-deserved visibility, which also is much needed.

Key Takeaways from NENA’s NG9-1-1 Standards & Best Practices Conference

Recently, Mission Critical Partners’ subject-matter experts Bonnie Maney, Sherri Griffith Powell, and Gordon Vanauken participated in the NG9-1-1 Standards & Best Practices Conference presented by the National Emergency Number Association (NENA).

AI-Driven Amazon Connect is Worth a Look, Especially by Emergency Communications Centers

A recent blog offered an overview regarding how artificial intelligence (AI) might be leveraged by public-safety and justice organizations. It’s a topic that we explored in depth during our fourth annual Conference for Advancing the Public Sector (CAPS)

Key Takeaways from the 2023 Courts Technology Conference — Part 3

This is the final blog in a three-part series that offers takeaways gathered by MCP subject-matter experts who attended the recent 2023 Court Technology Conference presented by the National Center for State Courts (NCSC).

Key Takeaways from the 2023 Courts Technology Conference — Part 2

This is the second blog offers additional takeaways gathered by MCP subject-matter experts who attended the recent 2023 Court Technology Conference presented by the National Center for State Courts (NCSC).

AI for the Public Sector is Incredibly Exciting — and a Little Misunderstood

We’re hearing and reading a lot about artificial intelligence (AI) these days. For that reason, we decided to explore how the technology might be used by public-safety and justice organizations during our fourth annual Conference for Advancing the Public Sector (CAPS).

Key Takeaways from the 2023 Courts Technology Conference — Part 1

Several MCP subject-matter experts attended the Court Technology Conference (CTC) held several weeks ago in Phoenix. The National Center for State Courts presents the conference annually, founded in 1971, to enhance court administration worldwide.

Key Takeaways from 2023 APCO — Wrap Up

Last week, MCP subject-matter experts blanketed the Association of Public-Safety Communications Officials (APCO) conference in Nashville. This final blog of a three-part series wraps up what they learned. Read more key takeaways in last week’s blogs Part 1and Part 2.