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Key Takeaways from NENA 2024 — Part 1

As usual, MCP subject-matter experts blanketed last week’s National Emergency Number Association (NENA) conference and trade show. The following represents some of what they learned.

A Few Final Thoughts About Organizational Change Management

Previous blogs explored the importance of organizational change management (OCM) and the significant obstacles that stand in the way of achieving it, the biggest being that most people try to avoid change like they try to avoid COVID-19. This blog offers additional insight into a few more OCM obstacles that need to be cleared.

Effective Organizational Change Management Is as Necessary as Change Itself

The Greek philosopher Heraclitus famously said that change is the only constant in life. That’s because change is necessary for survival. Conditions and environments

Organizational Change Management Challenges Abound, but Help Is Readily Available

A previous blog made the case for why continual change is essential for any organization that wants to grow and prosper.

Implementing a Real-Time Crime Center — Key Considerations

In a previous post, my colleague Jack Dougherty made a strong case for why implementing a real-time crime center generally is a good idea.

The Case for Real-Time Crime Centers

When a law-enforcement organization is contemplating the implementation of a real-time crime center (RTCC), it is best to begin with an understanding of what an RTCC is — and isn’t.

Like Every Public-Safety Technology, Warning-and-Alerting Systems Continue to Evolve

The amount and type of natural and manmade emergencies that can threaten a community seemingly are unending. The following represents the proverbial tip of the iceberg:

Key Takeaways from IWCE 2024 — Part 2

In a previous post, we shared key observations of MCP subject-matter experts who recently attended the International Wireless Communications Expositions (IWCE). Here are a few more.

Even in Seemingly Diverse 911 Centers, Failure Points Still Exist

In a recent blog, my colleague Phil Rizzo made a strong case for 911 center diversity and suggested several ways to achieve it. His thoughts are based on the truism that network and system outages,

Recent Outages Reinforce the Need for 911 Center Diversity

How many botched light-pole installations does it take to cause 911 service interruptions across multiple states? This sounds like the beginning of a joke, 

Key Takeaways from IWCE - Part 1

MCP subject-matter experts blanketed the recently held International Wireless Communications Expositions (IWCE). The following are some of their most important observations.

Telecommunicators Week Is Great, But It’s Only a Start

As a former 911 telecommunicator, this week, National Public Safety Telecommunicators Week, always has been special to me. Though I recently transitioned from a role inside an emergency communications center (ECC), 911 services always will hold a big place in my heart. Since 911 service in the United States first was instituted in 1968, telecommunicators generally have labored behind the curtain and this week provides them with well-deserved visibility, which also is much needed.