Imagine that a hostage situation is unfolding at a business. It’s the result of a domestic dispute, so it’s emotionally charged. The hostage taker is heavily armed and unstable, and SWAT is on the scene.
With a growing need to reduce the burden on its 911 systems and personnel coupled with a growing desire to provide better service to citizens,
Here are their key takeaways:
This week, the National Emergency Number Association (NENA) holds its annual convention and trade show in Long Beach, California.
In the 11 years that I’ve been with Mission Critical Partners, I have had the privilege and pleasure of working alongside a great many people who are very special, in their abilities,
As part of our effort to inform our clients about potential and serious cybersecurity issues, MCP provides advisories about vulnerabilities and exploits that could threaten the operations of their critical communications networks. Sign up to receive these advisories in your inbox as soon as they are released.
In the ever-evolving world of public safety, facility upgrades are not a luxury — they're a necessity. As technology advances and communities grow, the need for modern, resilient, and future-proof facilities becomes increasingly urgent.
In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing public expectations are driving Emergency Communication Centers (ECCs) to seek innovative solutions. Artificial Intelligence (AI) tools and Interactive Voice Response (IVR) systems are often seen as lifelines, offering a way to handle nonemergency calls efficiently, freeing telecommunicators to handle the highest-priority incidents.
A previous blog made the case that 911 center evolution is sorely needed. This blog describes how to go about it.
Ideally, a 911 center would be purpose-built. It would be large enough to accommodate the number of workstations needed to support the current and future number of telecommunicators working in the center.
As cyber threats grow more sophisticated, compliance frameworks like the Criminal Justice Information Services (CJIS) Security Policy, version 6.0, have evolved to demand a more rigorous and structured approach to cybersecurity.
Topics: Cybersecurity
This being National Telecommunicators Week, I’ve been spending some time online reading about the exploits of those who toil anonymously, passionately, and tirelessly in our nation’s 911 centers.
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