In the ever-evolving world of public safety, facility upgrades are not a luxury — they're a necessity. As technology advances and communities grow, the need for modern, resilient, and future-proof facilities becomes increasingly urgent.
In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing public expectations are driving Emergency Communication Centers (ECCs) to seek innovative solutions. Artificial Intelligence (AI) tools and Interactive Voice Response (IVR) systems are often seen as lifelines, offering a way to handle nonemergency calls efficiently, freeing telecommunicators to handle the highest-priority incidents.
A previous blog made the case that 911 center evolution is sorely needed. This blog describes how to go about it.
Ideally, a 911 center would be purpose-built. It would be large enough to accommodate the number of workstations needed to support the current and future number of telecommunicators working in the center.
As cyber threats grow more sophisticated, compliance frameworks like the Criminal Justice Information Services (CJIS) Security Policy, version 6.0, have evolved to demand a more rigorous and structured approach to cybersecurity.
Topics: Cybersecurity
This being National Telecommunicators Week, I’ve been spending some time online reading about the exploits of those who toil anonymously, passionately, and tirelessly in our nation’s 911 centers.
The world is shifting under our feet. Again. It happened with the internet. It happened with smartphones. Now, it’s happening with artificial intelligence — and it’s happening faster than anything we’ve ever seen.
Topics: Consulting, Artificial Intelligence
A recent blog post explored the importance of stakeholder engagement to the success of any project that results in a significant technological or operational change to a public-sector organization.
Topics: Organizational Change Management
Since MCP’s founding 16 years ago, we have supported clients on an amazing array of projects, from technology implementations to facility retrofits to staff augmentations, and much more. It’s safe to say that if you can think of it, we’ve probably done it.
The 2024 updates to the Criminal Justice Information Services (CJIS) security policy mark a significant shift, clearly focusing on enhancing configuration management. From maintaining accurate baseline configurations to ensuring comprehensive change control, these updates aim to strengthen how public-safety and justice organizations manage their systems and data.
Topics: Cybersecurity
For quite a long time, 911 centers have been focused on dealing with staffing issues. They exist virtually everywhere, in large centers and small and in every geographic region.
Next Generation 911 (NG911) system implementation is progressing across the United States, though at a much slower pace than was envisioned when this game-changing technology first was contemplated a couple of decades ago.
How can we support your mission? From design and procurement to building and management, our national team of experts is here to help…because the mission matters.
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