MCP Insights

APCO 2025 Key Takeaways: Part 1

The 2025 edition of the Association of Public-Safety Communications Officials (APCO) trade show and conference was held recently in Baltimore.

Goodbye Spreadsheets, Hello GIS Dashboards

Public-safety agencies collect vast amounts of data, but the way that data is managed can make or break its usefulness.

The Case for CAD-to-GIS Integration — And How to Achieve It

Imagine that a hostage situation is unfolding at a business. It’s the result of a domestic dispute, so it’s emotionally charged. The hostage taker is heavily armed and unstable, and SWAT is on the scene.

NENA 2025: Key Takeaways, Part 2 — Cloud, ASAP, and NG911 Progress

A recent blog highlighted key insights from MCP subject-matter experts at the 2025 National Emergency Number Association (NENA) conference in Long Beach, California. This follow‑up post features observations from three more MCP thought leaders:

Building Better Responses to Community Needs: The Rise of Alternative Response Strategies

With a growing need to reduce the burden on its 911 systems and personnel coupled with a growing desire to provide better service to citizens,

NENA 2025: How AI Is Transforming 911 Operations, Insights from MCP Experts

The 2025 edition of the National Emergency Number Association (NENA) trade show and conference was held recently in Long Beach, California. Three Mission Critical Partners (MCP) experts attended and brought back keen insights on what’s changing, what’s working, and what still needs attention:

Happy Anniversary, David Jones!

This week, the National Emergency Number Association (NENA) holds its annual convention and trade show in Long Beach, California.

A Tribute to the Unique, Invaluable, and Irreplaceable Charles Conley

In the 11 years that I’ve been with Mission Critical Partners, I have had the privilege and pleasure of working alongside a great many people who are very special, in their abilities,

Cybersecurity Threat Advisory: Veeam Backup & Replication – Multiple Vulnerabilities

As part of our effort to inform our clients about potential and serious cybersecurity issues, MCP provides advisories about vulnerabilities and exploits that could threaten the operations of their critical communications networks. Sign up to receive these advisories in your inbox as soon as they are released.

How to Secure Funding for 911 Center Upgrades

In the ever-evolving world of public safety, facility upgrades are not a luxury — they're a necessity. As technology advances and communities grow, the need for modern, resilient, and future-proof facilities becomes increasingly urgent.

Alarm Calls Are Not ‘Nonemergencies’ — Why 911 Centers Must Rethink Automation and Embrace ASAP Service

In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing public expectations are driving Emergency Communication Centers (ECCs) to seek innovative solutions. Artificial Intelligence (AI) tools and Interactive Voice Response (IVR) systems are often seen as lifelines, offering a way to handle nonemergency calls efficiently, freeing telecommunicators to handle the highest-priority incidents.

When Designing a 911 Center, Keep Technology at the Forefront

A previous blog made the case that 911 center evolution is sorely needed. This blog describes how to go about it.