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Mission Critical Partners Launches a New Service to Assess the Readiness of Public-Sector Organizations to Leverage Artificial-Intelligence Solutions

Subject-matter experts will help determine whether an organization’s culture, workforce, governance, leadership, and data are sufficient to support AI initiatives that will enhance operations and service delivery

911 Center Evolution Is Sorely Needed, but Challenging to Achieve

Ideally, a 911 center would be purpose-built. It would be large enough to accommodate the number of workstations needed to support the current and future number of telecommunicators working in the center.

Strengthening Cybersecurity Through a GRC Lens: Key Practices Aligned with CJIS Security Policy 6.0

As cyber threats grow more sophisticated, compliance frameworks like the Criminal Justice Information Services (CJIS) Security Policy, version 6.0, have evolved to demand a more rigorous and structured approach to cybersecurity.

Topics: Cybersecurity

Pennsylvania Telecommunicator Reclassification Law Is Great — But It’s Not Enough

This being National Telecommunicators Week, I’ve been spending some time online reading about the exploits of those who toil anonymously, passionately, and tirelessly in our nation’s 911 centers.

AI in the Public Sector: How Your Agency Can Thrive in '25

The world is shifting under our feet. Again. It happened with the internet. It happened with smartphones. Now, it’s happening with artificial intelligence — and it’s happening faster than anything we’ve ever seen.

Organizational Change Management Is the Pathway to Stakeholder Engagement

A recent blog post explored the importance of stakeholder engagement to the success of any project that results in a significant technological or operational change to a public-sector organization.

Stakeholder Engagement Is the Lynchpin of Every Successful Project

Since MCP’s founding 16 years ago, we have supported clients on an amazing array of projects, from technology implementations to facility retrofits to staff augmentations, and much more. It’s safe to say that if you can think of it, we’ve probably done it.

How a Change-Control Board Can Help You Comply with the CJIS Security Policy Mandate

The 2024 updates to the Criminal Justice Information Services (CJIS) security policy mark a significant shift, clearly focusing on enhancing configuration management. From maintaining accurate baseline configurations to ensuring comprehensive change control, these updates aim to strengthen how public-safety and justice organizations manage their systems and data.

Topics: Cybersecurity

Generational Differences Are Having a Profound Effect on the 911 Center Workplace


For quite a long time, 911 centers have been focused on dealing with staffing issues. They exist virtually everywhere, in large centers and small and in every geographic region.

The Importance of ESInet Interconnectivity Cannot Be Overstated


Next Generation 911 (NG911) system implementation is progressing across the United States, though at a much slower pace than was envisioned when this game-changing technology first was contemplated a couple of decades ago.

Inside the New CJIS Security Policy Requirements: What You Need to Know

The 2024 update to the Criminal Justice Information Services (CJIS) security policy introduces several new requirements designed to enhance data protection and compliance.

Topics: Cybersecurity

What the Evolving AI Governance Landscape Means for Public Sector Organizations

The debate over how much to regulate artificial intelligence (AI) is heating up.