MCP Insights

Call-Handling and Dispatch Technology Considerations for ECCs

Posted on July 10, 2020 by Eric Caddy

First responders historically have arrived at an emergency scene armed with only the information that emergency communications center (ECC) telecommunicators extracted while talking with a 911 caller. However, such callers usually are experiencing one of the worst moments of their lives, which makes it extremely difficult, if not impossible, for most to deliver complete, coherent information. As a result, first responders are left to piece together what to expect upon arrival.

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Looking Beyond the Brick and Mortar

Posted on June 22, 2020 by Chad Brothers

Profound challenges often spur great progress. The COVID-19 pandemic is no exception. Not only is the public safety community staring an enormous challenge in the face, but also is looking at a tremendous opportunity to move the community forward.

Traditionally, public safety has been slow to adopt new technologies and embrace new strategies. However, the pandemic has forced agencies to do things they likely would not have contemplated before. The collection of new concepts not only will enable public safety to handle the pandemics and mega-disasters of the future, but also will enhance day-to-day operations personnel performance. Public safety is up to the challenge, as long as officials can get comfortable with being uncomfortable for a while.

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COVID-19 Has Brought Out Public Safety's Resolve, Ingenuity

Posted on June 4, 2020 by Darrin Reilly

Sometimes you don’t have a choice—an event occurs that is so cataclysmic that you are forced to do things you had no idea you were capable of doing, and certainly no desire to do them. Here’s a for instance. On December 6, 1941, the United States continued on its slow but steady recovery from the Great Depression, content in the cocoon of its isolationism. Things were getting better, fueled in part by the New Deal. And then Japan bombed Pearl Harbor the next day. In an instant, the U.S., its citizens, and their way of life were turned upside down—and a lot of things changed very quickly as a result.

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The Case for Private Long-Term Evolution Networks for Power Utilities

Posted on April 23, 2020 by Scott Neal

Next month, the Federal Communications Commission (FCC) is expected to vote on reconfiguring the 900 MHz band for the deployment of broadband services and technologies. This is an important issue that Mission Critical Partners (MCP) has been tracking for some time, and we are encouraged to see a conclusion on the horizon. 

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New Legislation Will Have Significant Impact on Public Safety Communications in Florida

Posted on October 10, 2019 by Bonnie Maney

The State of Florida recently enacted legislation that has considerable implications for public safety agencies. The law was introduced after the Marjory Stoneman Douglas High School Public Safety Commission, an organization formed to analyze the 2018 events of the Parkland, Florida, high school shooting, highlighted several opportunities to improve public safety communications within the state.

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