2019: The Year in Review

This year has brought a lot of change, and excitement, to the public safety industry. From the announcement of 911 grant funding for states and tribal nations to advance their efforts to implement next generation 911 (NG911) to an increased, industry-wide focus on cybersecurity and preventing cyberattack, the groundwork has been laid for continued improvement for emergency response in 2020 and beyond.

MCP is proud to have spent 2019, and the previous 10 years, supporting the advancement of emergency response through our work with our clients and by offering resources and insights to help others advance change within their own agencies. As we prepare to kick off 2020, we’re rounding up some of our most popular resources from the last 365 days.

Top White Papers

A Blueprint to Help Public Safety Organizations Understand Their Environments: In this white paper we introduce the Model for Advancing Public Safety^SM and detail how organizations can leverage this assessment tool to better understand and quantify their standing in terms of factors such as cybersecurity, IT and networks, NG911, staffing and more.

Workforce Optimization: A Smarter Solution to Resolving 911’s Staffing Struggle: Staffing struggles have plagued public safety agencies for years and the situation only continues to worsen as a result of favorable economic conditions that bring with them an influx of less-stressful, better paying job opportunities. In this white paper, we explore the concept of workforce optimization and how focusing on four specific aspects of staffing a 911 center can help agencies attract, hire, train and retain staff at the level required to meet the community’s needs.

Top Client Success Stories

Memphis Police and 911 Communications Enjoy a Rebirth with MCP’s Support: Memphis Police and 911 Communications were faced with several challenges, including aging infrastructure, antiquated systems and an understaffed 911 center. With support from MCP, the Shelby County 911 District completed staffing studies, built a brand-new, state-of-the-art 911 center and implemented an upgraded computer-aided dispatch (CAD) system. All of which have helped to make great strides in improving emergency response within the District, particularly in Memphis.

National Capital Region CAD2CAD Assessment: An existing CAD2CAD initiative within the National Capital Region (NCR) had already been successful in reducing emergency response times. However, a lack of governance structure and no rules or regulations regarding growth and ongoing funding for the initiative kept the model from being sustainable long-term. MCP worked with the agencies already participating the initiative to lay out a detailed plan for the program’s future that included a roadmap for growth and future funding to continue, and improve upon, the initiative's current success.

Top Infographics

The Benefits of Working with a Public Safety Consulting Firm: Public safety organizations are often faced with a variety of challenges, from acquiring and implementing new technology, to overcoming staffing struggles and monitoring and managing their IP-based communications networks. Among other benefits, partnering with an experienced industry consultant can provide objective guidance and help take the burden of overcoming these challenges off the shoulders of agency leaders, allowing them to focus on other priorities.  

Network Management: 10 Facts Every PSAP Should Know: As public safety agencies continue to shift to IP-based communications networks, it’s important that they also place additional focus on managing and maintaining those networks without placing an additional burden on agency leadership, including partnering with an IT services firm to develop and maintain an up-to-date inventory of network and system infrastructure and support ongoing cybersecurity initiatives.

Top Blog Posts

MCP’s Top 8 Public Safety Predictions for 2019: Last January, our subject-matter experts outlined the top issues and trends facing public safety and offered insights on the impact these would have on the industry over the course of the next year. How many of their 2019 predictions came true and what impact will they have in the year ahead? Find out in our upcoming webinar, The Ten Biggest Trends that will Impact Public Safety in 2020.

The Critical Role of Standards for NG911 Implementation: Standards play an important role in creating continuity during emergency response. As more agencies begin to implement NG911 into their operations, standards become an even more critical part of the way agencies interact with one another and work together during an emergency. In this post, we explore why standards are such an important part of NG911 operations and how agencies and 911 professionals can help influence them.

2019 has been an exciting year for MCP and the public safety industry as a whole. As we embark on this new decade, we look forward to supporting the continued advancement of our industry and we’re thankful for the clients and partners we get to work with every day to improve emergency response. From our team to you, have a safe and happy new year. We’re looking forward to working with you in 2020.