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Implementing a Real-Time Crime Center — Key Considerations

In a previous post, my colleague Jack Dougherty made a strong case for why implementing a real-time crime center generally is a good idea.

The Case for Real-Time Crime Centers

When a law-enforcement organization is contemplating the implementation of a real-time crime center (RTCC), it is best to begin with an understanding of what an RTCC is — and isn’t.

Like Every Public-Safety Technology, Warning-and-Alerting Systems Continue to Evolve

The amount and type of natural and manmade emergencies that can threaten a community seemingly are unending. The following represents the proverbial tip of the iceberg:

Even in Seemingly Diverse 911 Centers, Failure Points Still Exist

In a recent blog, my colleague Phil Rizzo made a strong case for 911 center diversity and suggested several ways to achieve it. His thoughts are based on the truism that network and system outages,

Recent Outages Reinforce the Need for 911 Center Diversity

How many botched light-pole installations does it take to cause 911 service interruptions across multiple states? This sounds like the beginning of a joke, 

Key Takeaways from IWCE - Part 1

MCP subject-matter experts blanketed the recently held International Wireless Communications Expositions (IWCE). The following are some of their most important observations.

NIBRS Compliance Heads The List of Records Management System Trends Worth Exploring

Recently, we explored short-term and medium-term trends pertaining to computer-aided dispatch (CAD) systems. 

Let MCP Help Your Justice Organization Embrace the Hybrid Hearings Concept

Circumstances exist whereby it is prudent that certain participants in a court hearing are not required to appear at the courthouse. One example concerns those who are in custody awaiting a hearing or trial. A lot can go wrong when transporting a defendant to a courthouse. Further, the logistics are complicated, and the process is time-consuming. Consequently, ma

Learn the Ins and Outs of Cloud Implementations for Public-Sector Agencies in Our Latest Podcasts

The “cloud” still seems to be a thing of mystery to many in the public sector. To help unravel the mystery, MCP created three podcasts, which can be found on our website, SoundCloud, and Spotify.

MCP’s Acquisition of MTG Management Consultants: One Year Later

Exactly one year ago, MCP announced the acquisition of Seattle-based MTG Management Consultants, which today is known as our Justice, Management, and Technology (JMT) services team. This acquisition has generated enormous benefits for our clients and the firm over the past 12 months.

New Podcast Offers Numerous Ideas to Solving the 911 Community’s Staffing Problems

Dutch folklore recounts the story of a little boy who plugs a hole that formed in a dike, using only his finger, to keep his town from flooding — he stays in place through the night despite the cold and becomes a hero. If this story were applied to today’s 911 community, the boy would need to use multiple digits or would need a few of his pals to help out.

Newest Podcast Covers the 911 Community’s Biggest Issues — CAD System Inconsistency, the Staffing Crisis, and More

For more than a half century, the 911 system in the United States has performed admirably, saving countless lives in the process. But today it needs some work. A migration to Next Generation 911, which represents a quantum leap forward in terms of capabilities compared with the legacy 911 system, is what we hear about most often. But several other key aspects require equally rapt attention.

Recently I participated in a podcast with Laurie Flaherty, the recently retired coordinator of the National 911 Program, and John Chiaramonte, president of Mission Critical Partners' consulting business, in which a few of the most pressing needs were discussed. (Click here to view the podcast, or view it as video here.)