MCP Insights

9/11 Two Decades Later — Much Done, Much Still to Do

Posted on September 10, 2021 by Darrin Reilly

Saturday marks the 20th anniversary of the terrorist attacks on the World Trade Center in New York City and the Pentagon, as well as the hijacking of a third commercial airliner that day, United Airlines Flight 93, which crashed in a field near Shanksville, Pennsylvania, after passengers confronted the terrorists. The attacks resulted in 2,977 fatalities and more than 25,000 injuries. It is the deadliest single incident for firefighters and police officers in the U.S., who respectively lost 340 and 72 members that day. It remains the deadliest terrorist attack our history.

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Are Cloud-Based Solutions Right for Your Agency?

Posted on August 19, 2021 by Eric Caddy

A lot of people in the public safety/justice/public sector sectors are talking about cloud-based solutions these days. It is easy to understand why there is so much chatter because solutions that live in the cloud offer some impressive benefits. Here are just a few:

  • Cloud-based solutions typically offer best-of-breed technologies and services
  • Cloud-based solutions remove the maintenance and upgrade burden from the end user from a technology perspective
  • Cloud-based solutions often make it easier to share resources regionally or even broader compared with siloed, on-premises solutions
  • Cloud-based solutions typically offer enhanced resiliency and redundancy compared with on-premises solutions
  • Cloud-based solutions often make it easier for agencies to transfer operations to another location in “bug out” scenarios
  • Cloud-based solutions are easier and faster to scale —both up and down, based on the agency’s needs at any given juncture — compared with on-premises solutions
  • Cloud-based solutions typically are more secure, because providers often have greater information technology and cybersecurity resources and assets to draw upon
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This Month’s Cyberchat Shines a Light on the Rise of Ransomware

Posted on June 30, 2021 by Morgan Sava

Earlier this year, we ramped up our cybersecurity efforts by launching a series of monthly video chats in which we summarize the most recent threats, share information from entities such as the Federal Bureau of Investigation (FBI) and the Cybersecurity Infrastructure Security Agency (CISA), and offer tips for preventing cyberattacks and mitigating them if they occur. This month’s Cyberchat video, which can be viewed below, contains some important information that public-sector and critical infrastructure agencies need to have.

Double the Attack, Double the Fees

Double-encryption ransomware attacks, which typically include cyberattackers encrypting a target’s data twice, at the same time or shortly after each other, are on the rise. In this month’s video, we explore how agencies can mitigate the risk of a double-encryption attack and begin the rebuilding process if one occurs.

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’Once-in-a-Career’ Chance for Federal Funding Exists for Public Safety

Posted on April 21, 2021 by Jackie Mines

The cost of standing up an emergency services Internet Protocol network (ESInet)—which provides the transport architecture that enables emergency calls to be delivered to Next Generation 911 (NG911) emergency communications centers (ECCs), traditionally known as public safety answering points (PSAPs)—is significant. Consequently, the news out of the nation’s capital of late has been encouraging concerning federal funding that might become available to the public safety community for such implementations and much more.

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EMS Technology is Evolving to Ease, and Eventually End, Billing Woes

Posted on April 9, 2021 by Jose Marti

A previous post touched upon the difficulties that emergency medical service (EMS) agencies experience when trying to bill and then collect payment for the services that they provide. Those difficulties are considerable and have plagued the sector for as long as EMS has existed. Hundreds of millions of dollars go uncollected across the sector each year. For instance, an EMS study for one of MCP's clients wrote off $7 million last year because of an inability to bill for EMS services. That’s a big number.

Many EMS agencies across the United States are in similar circumstances. This makes it much more difficult for agencies to maintain their service-delivery models, pay salaries and benefits, ensure that existing equipment is operational, and upgrade or replace equipment that has reached or is approaching end of life.

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