2020 Public Safety Industry Outlook
Posted on February 13, 2020 by Morgan Sava
We’re six weeks into a new year and a new decade, and public safety leaders are focused on pursuing more funding, implementing unconventional approaches related to staffing, recruiting and retention, and implementing innovative strategies to modernize their public safety communications technologies and networks—all while keeping them secure from cyberattacks, which are increasing in frequency and complexity.
Recently, we hosted our first webinar of 2020, during which more than 100 public safety professionals shared their top budget priorities and marketing challenges. Upgrading public safety technology, such as legacy computer-aided dispatch (CAD) and records-management systems (RMS) was a prominent theme, with more than half of participants citing this as a key priority in their organization for the coming year. Transitioning to Next Generation 911 (NG911) and staffing, retention and organizational planning also were reemerging topics from previous years.Protecting public safety agencies from cyberattacks became more prominent in the 2020 priorities list, with about 35 percent of participants stating that cybersecurity was one of their top-three focus areas.
We also spoke with some of MCP’s subject-matter experts to hear their predictions regarding what will shape the next decade and the public safety industry's outlook. Today’s public safety landscape is evolving more quickly than ever before. To help illustrate what’s coming, we put together an infographic fueled by statistics on what’s substantially impacting the industry, as well as where we believe it is headed this year. See what the experts had to say in this year’s MCP Prediction Series, or listen to our recent webinar, “The Ten Biggest Trends That Will Impact Public Safety in 2020.”