MCP Insights by Mission Critical Partners

CAPS 2025 Spotlight: A Must-See Message from MCP CEO Darrin Reilly

During this month’s Conference for Advancing the Public Sector (CAPS) 2025, Darrin Reilly, Mission Critical Partners’ president and CEO, was the focus of one of the virtual event’s most eye-opening sessions. In a fast-moving and wide-ranging conversation, Darrin unpacked the forces reshaping the public sector and explained why this moment in time might be the most pivotal in decades. He offered perspectives on:

Topics: Cybersecurity, Consulting, Artificial Intelligence

Alarm Calls Are Not ‘Nonemergencies’ — Why 911 Centers Must Rethink Automation and Embrace ASAP Service

In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing public expectations are driving Emergency Communication Centers (ECCs) to seek innovative solutions. Artificial Intelligence (AI) tools and Interactive Voice Response (IVR) systems are often seen as lifelines, offering a way to handle nonemergency calls efficiently, freeing telecommunicators to handle the highest-priority incidents.

Topics: Technology, Consulting, 911 and Emergency Communications Centers

AI in the Public Sector: How Your Agency Can Thrive in '25

The world is shifting under our feet. Again. It happened with the internet. It happened with smartphones. Now, it’s happening with artificial intelligence — and it’s happening faster than anything we’ve ever seen.

Topics: Consulting, Artificial Intelligence

A Few Final Thoughts About Organizational Change Management

Previous blogs explored the importance of organizational change management (OCM) and the significant obstacles that stand in the way of achieving it, the biggest being that most people try to avoid change like they try to avoid COVID-19. This blog offers additional insight into a few more OCM obstacles that need to be cleared.

Topics: Industry News, Consulting

Effective Organizational Change Management Is as Necessary as Change Itself

The Greek philosopher Heraclitus famously said that change is the only constant in life. That’s because change is necessary for survival. Conditions and environments

Topics: Industry News, Consulting

Organizational Change Management Challenges Abound, but Help Is Readily Available

A previous blog made the case for why continual change is essential for any organization that wants to grow and prosper.

Topics: Industry News, Consulting

Implementing a Real-Time Crime Center — Key Considerations

In a previous post, my colleague Jack Dougherty made a strong case for why implementing a real-time crime center generally is a good idea.

Topics: Industry News, Public Safety Technology, Consulting

The Case for Real-Time Crime Centers

When a law-enforcement organization is contemplating the implementation of a real-time crime center (RTCC), it is best to begin with an understanding of what an RTCC is — and isn’t.

Topics: Industry News, Public Safety Technology, Consulting

Swatting Has Serious Implications and Shouldn’t Be Ignored

A rash of “swatting” incidents recently occurred across the country.

Topics: Consulting, Law Enforcement, 911 and Emergency Communications Centers

Effective Data Utilization Begins with Governance — Here’s How Courts Agencies Should Begin

A previous blog explored the advantages that can be gained by justice organizations via “big data” approaches that leverage artificial intelligence (AI) and machine learning (ML). This blog examines the importance of data governance.

Topics: Consulting, Data Integration and Analytics, Criminal Justice, Strategy, Management and Organization

‘Big Data’ Is Helping Justice Organizations Address Their Biggest Challenges

“Big data” is an approach used to analyze extremely large, extremely complex, unstructured datasets. While the majority of data that courts create, manage, and are responsible for wouldn’t be considered “big data,” courts can benefit tremendously from recent advances in big data tools.

Topics: Consulting, Data Integration and Analytics, Criminal Justice, Geographic Information Systems

These Are 2022’s Most Important Public Safety Trends

MCP Insights asked the firm’s subject-matter experts to predict what will occur this year concerning communications technologies, operations, and governance in the public safety sector (law enforcement, fire/rescue, emergency medical, and 911) and the public sector (government and justice). Here’s what they said:

Topics: Next Generation 911 Networks, Operations, Wireless & Broadband, Cybersecurity, Shared Services, Consulting, Emergency Response Ecosystem, Law Enforcement, Data Integration and Analytics, Emergency Medical Services

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CAPS 2025 Spotlight: A Must-See Message from MCP CEO Darrin Reilly

Alarm Calls Are Not ‘Nonemergencies’ — Why 911 Centers Must Rethink Automation and Embrace ASAP Service

AI in the Public Sector: How Your Agency Can Thrive in '25

A Few Final Thoughts About Organizational Change Management

Effective Organizational Change Management Is as Necessary as Change Itself

Organizational Change Management Challenges Abound, but Help Is Readily Available

Implementing a Real-Time Crime Center — Key Considerations

The Case for Real-Time Crime Centers

Swatting Has Serious Implications and Shouldn’t Be Ignored

Effective Data Utilization Begins with Governance — Here’s How Courts Agencies Should Begin

‘Big Data’ Is Helping Justice Organizations Address Their Biggest Challenges

These Are 2022’s Most Important Public Safety Trends

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