MCP Insights

Alarm Calls Are Not ‘Nonemergencies’ — Why 911 Centers Must Rethink Automation and Embrace ASAP Service

In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing public expectations are driving Emergency Communication Centers (ECCs) to seek innovative solutions. Artificial Intelligence (AI) tools and Interactive Voice Response (IVR) systems are often seen as lifelines, offering a way to handle nonemergency calls efficiently, freeing telecommunicators to handle the highest-priority incidents.

AI in the Public Sector: How Your Agency Can Thrive in '25

The world is shifting under our feet. Again. It happened with the internet. It happened with smartphones. Now, it’s happening with artificial intelligence — and it’s happening faster than anything we’ve ever seen.

A Few Final Thoughts About Organizational Change Management

Previous blogs explored the importance of organizational change management (OCM) and the significant obstacles that stand in the way of achieving it, the biggest being that most people try to avoid change like they try to avoid COVID-19. This blog offers additional insight into a few more OCM obstacles that need to be cleared.

Effective Organizational Change Management Is as Necessary as Change Itself

The Greek philosopher Heraclitus famously said that change is the only constant in life. That’s because change is necessary for survival. Conditions and environments

Organizational Change Management Challenges Abound, but Help Is Readily Available

A previous blog made the case for why continual change is essential for any organization that wants to grow and prosper.

Implementing a Real-Time Crime Center — Key Considerations

In a previous post, my colleague Jack Dougherty made a strong case for why implementing a real-time crime center generally is a good idea.

The Case for Real-Time Crime Centers

When a law-enforcement organization is contemplating the implementation of a real-time crime center (RTCC), it is best to begin with an understanding of what an RTCC is — and isn’t.

Swatting Has Serious Implications and Shouldn’t Be Ignored

A rash of “swatting” incidents recently occurred across the country.

Effective Data Utilization Begins with Governance — Here’s How Courts Agencies Should Begin

A previous blog explored the advantages that can be gained by justice organizations via “big data” approaches that leverage artificial intelligence (AI) and machine learning (ML). This blog examines the importance of data governance.

‘Big Data’ Is Helping Justice Organizations Address Their Biggest Challenges

“Big data” is an approach used to analyze extremely large, extremely complex, unstructured datasets. While the majority of data that courts create, manage, and are responsible for wouldn’t be considered “big data,” courts can benefit tremendously from recent advances in big data tools.

These Are 2022’s Most Important Public Safety Trends

MCP Insights asked the firm’s subject-matter experts to predict what will occur this year concerning communications technologies, operations, and governance in the public safety sector (law enforcement, fire/rescue, emergency medical, and 911) and the public sector (government and justice). Here’s what they said:

A Toolkit Designed To Help Telecommunicators Get Their Due

A problem long has existed in the 911 community, which is that telecommunicators working in emergency communications centers (ECCs) from coast to coast are wrongly classified by the federal government. This has a profoundly negative effect on their self-esteem, compensation, and career development.

The National 911 Program created a toolkit, with Mission Critical Partners’ help, to address this. More on that soon — but first a little history.