MCP Insights

Use the Concept of the 'Virtual Bench' to Attract A Players to your Public Safety Organization

Posted on April 30, 2019 by Art Miley

A popular and effective supply-chain management strategy involves “just-in-time” delivery.  This approach calls for the vendor to receive goods from suppliers only when they are needed to fulfill an order. Similarly, a manufacturer would receive raw materials only when they are needed for the manufacturing process. It is a tricky thing to balance, but when done effectively the needs of customers are met nimbly and efficiently, and the company saves significant overhead costs by avoiding the warehousing of considerable inventory.

MCP uses a similar approach to ensure that we can supply our clients with the subject-matter expertise and experience they need when they need them, which we call the “virtual bench.” It’s an approach that can be embraced by all public safety organizations who are looking to find, and eventually hire and keep, high performing leaders.

In two previous posts we explained the “Topgrading” methodology. This method, developed by Dr. Brad Smart—considered by many to be the world’s foremost expert on hiring practices—is designed to identify “A” players, those who among the top 10 percent of professionals in their chosen field. At MCP, we are constantly are on the lookout for A players. But we don’t always hire them immediately upon finding a match through the Topgrading process—instead, we assign them to the virtual bench.

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Life at MCP: Meet Heather McGaffin

Posted on March 14, 2019 by Morgan Sava

Our people and culture make Mission Critical Partners (MCP) a great place to work. Our "Life at MCP" series introduces our team members, the role they play in our organization and their passion for helping the public safety industry thrive.

One thing that differentiates the team of specialized professionals at MCP is the fact that many of them came from the “other side.”

Nearly half of MCP’s subject matter experts were former public safety answering point (PSAP) managers or first responders who have dedicated their entire career to supporting the mission. With them comes specialized industry experience and a unique perspective on what clients really want in order to realize project success.

One such example is Heather McGaffin. Heather is a Communications Consultant at MCP, where she works primarily on next generation 911 (NG911) projects. With her comes the operational experience she’s earned from rising up the ranks in the PSAP environment. Her career began as a telecommunicator and she quickly rose to the role of assistant chief of communications in a Maryland PSAP where she worked until she joined MCP in 2015. Today, she plays a unique part in helping clients along their NG911 journey—focusing on the human aspect of NG911, which includes training and continuing education so that telecommunicators and PSAP administrators can thrive in an NG911 environment.

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An Important Milestone: 10 Years of Mission Critical Partners

Posted on February 14, 2019 by Morgan Sava

This month is very special for Mission Critical Partners: it’s the month we celebrate 10 years of being in business.

A decade ago, our co-founders—Kevin Murray, Brian Bark, and Len Kowalski—started the firm in makeshift offices above their garages and in their basements. They were joined shortly thereafter by David F. Jones and Dave Boyce. Together, the team of five worked countless hours and weekends to build a company consisting of innovators, engineers, subject-matter experts, former emergency responders and 911 center managers, and project managers, who share a common passion—improving life-safety outcomes. Since their humble beginning in 2009, the founders had a vision of growing the firm to 75 employees, the size they believed would give it influence in shaping the future of public safety communications.

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10 Years of MCP: An Interview with Brian Bark, Co-Founder

Posted on February 14, 2019 by Glenn Bischoff

"MCP’s success ‘is all about good people doing good work every day"

A previous post offered the memories and perspectives of MCP chief executive officer and co-founder Kevin Murray in marking the firm’s 10th anniversary, which is being celebrated in 2019. In this post, MCP Insights visits with another co-founder, Brian Bark, who today is the firm’s senior vice president/national sales director.

Insights: What were the biggest challenges faced in the beginning and how were they overcome?

Brian: The biggest challenge was setting up the company—we were starting flat-footed. We always knew what we wanted to be, and collectively the vision always was consistent. But we had to set up the banking and insurance, and get the accounting and legal support, all the things it takes to start a company. We knew that we didn’t want to be a three-person company, and growing MCP to the point where it was influential in the industry also was extremely challenging. We had many client contacts when we opened for business, but they all were under contract.

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10 Years of MCP: An Interview with Kevin Murray, CEO and Co-Founder

Posted on February 14, 2019 by Glenn Bischoff

"There is nothing better than watching staff deliver great results to clients."

Mission Critical Partners (MCP) is celebrating its 10th anniversary this year and to mark the milestone, MCP Insights visited with the three founders to capture their memories and perspectives. This installment features Kevin Murray, the firm’s chief executive officer.

Insights: What were the biggest challenges faced in the beginning and how were they overcome?

Kevin: The biggest challenge was starting from scratch. It was a tremendous amount of time and work. We worked every day, from sunup to sundown, for a year. You have to choose a name and logo, you have to set up bank accounts and get business insurance, you’re writing proposals and making sales calls. On the weekends you’re putting desk furniture together. We were scrounging and scraping with everything we did. Luckily, we had each other—the ultimate triangle team—and some pretty understanding spouses.

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