MCP Insights

Vaccinating 911 Telecommunicators Is a National Imperative

Posted on January 29, 2021 by John Chiaramonte

The COVID-19 pandemic has impacted every aspect of life for most Americans and our nation’s emergency responders particularly have been affected by the disease. Like first responders working in the field, 911 professionals (i.e., telecommunicators, aka call-takers and dispatchers) working in public safety communications also have suffered. Many 911 authorities that are already experiencing dramatic staffing shortages are struggling to keep the coronavirus out of their emergency communications centers (ECCs) through the use of masks, social distancing, enhanced cleaning measures, temperature checks, and quarantining measures. 

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Be Wary of Using Commercial Broadband Networks for Public Safety Voice

Posted on January 8, 2021 by Scott Neal

More than ever, broadband communications networks are essential to the public safety and justice communities. Such networks easily transmit highly bandwidth-intensive files, e.g., video and building floor plans, that would choke a narrowband network. Such files enhance situational awareness for incident commanders and other officials—as well as emergency responders and jail/prison officers—by orders of magnitude, which in turn helps them do their jobs better.

But there’s a flip side to broadband communications networks of which the public safety community needs to take seriously. Such networks typically are owned and operated by commercial entities, and because of this public safety agencies that contract for broadband services typically do not receive the performance guarantees and—even more importantly—the visibility into these networks that they’re used to receiving from the networks that they own and operate, for example, their land mobile radio (LMR) systems.

Consequently, public safety agencies should proceed carefully when they consider whether to contract with any commercial entity for broadband services.

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2020—Year in Review

Posted on December 23, 2020 by Glenn Bischoff

The year 2020 was fraught with challenges, most notably those generated by the COVID-19 pandemic. Public safety and justice agencies from coast to coast were forced to implement, virtually overnight, new operational strategies that became necessary because employees were unable to work in their brick-and-mortar facilities, either due to illness or various shelter-in-place orders. In some cases, agencies had to rapidly execute protective measures for those employees who could arrive at work, driven by social-distancing mandates.

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Cybersecurity Threat Advisory: SolarWinds Orion Backdoor

Posted on December 15, 2020 by Mike Beagles

As part of our effort to inform our clients about potential and serious cybersecurity issues, MCP provides advisories about vulnerabilities and exploits that could threaten the operations of their critical communications networks. Sign up to receive these advisories in your inbox as soon as they are released.

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Cybersecurity Threat Advisory: Ryuk Ransomware Activity Targeting the Healthcare and Public Health Sector

Posted on November 2, 2020 by Mike Beagles

As part of our effort to inform our clients about potentially serious cybersecurity issues, MCP provides advisories about vulnerabilities and exploits that could threaten the operations of their critical communications networks. Sign up to receive these advisories in your inbox as soon as they are released.

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