MCP Insights

Newest Podcast Covers the 911 Community’s Biggest Issues — CAD System Inconsistency, the Staffing Crisis, and More

Posted on January 25, 2022 by Glenn Bischoff

For more than a half century, the 911 system in the United States has performed admirably, saving countless lives in the process. But today it needs some work. A migration to Next Generation 911, which represents a quantum leap forward in terms of capabilities compared with the legacy 911 system, is what we hear about most often. But several other key aspects require equally rapt attention.

Recently I participated in a podcast with Laurie Flaherty, the recently retired coordinator of the National 911 Program, and John Chiaramonte, president of Mission Critical Partners' consulting business, in which a few of the most pressing needs were discussed. (Click here to view the podcast, or view it as video here.)

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A Toolkit Designed To Help Telecommunicators Get Their Due

Posted on January 4, 2022 by Jackie Mines

A problem long has existed in the 911 community, which is that telecommunicators working in emergency communications centers (ECCs) from coast to coast are wrongly classified by the federal government. This has a profoundly negative effect on their self-esteem, compensation, and career development.

The National 911 Program created a toolkit, with Mission Critical Partners’ help, to address this. More on that soon — but first a little history.

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A Few Words of Praise for the National 911 Program’s Laurie Flaherty

Posted on December 9, 2021 by Glenn Bischoff

On Friday, December 17, Laurie Flaherty, the longtime coordinator of the National 911 Program, will retire. That will be a sad day for the 911 community and for me personally. I first got to know Laurie when I was editor-in-chief of Urgent Communications. Our paths crossed often over the years at conferences, usually when I was covering an educational session where she was speaking. Inevitably, I would make a beeline to her as soon as the session ended, at which time she would patiently answer every question that I had, generously giving me all of the time that I needed.

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Whitepaper: Today's Biggest EMS Challenges and How to Fix Them

Posted on December 6, 2021 by Chris Kelly

Prior to the late 1960s, emergency medical service (EMS) in the United States didn’t exist—at least not in the manner that it is provided today. Ambulances were used to transport patients to hospitals or other healthcare facilities—and not much else. In 1960, only six states had standard education programs for rescue personnel—paramedics and emergency medical technicians didn’t come into being until the early 1970s—and only four states regulated ambulance-design specifications. By 1965, the vast majority of emergency medical services from coast to coast largely were unregulated.[1]

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Broadband Could Be the Key to Unlocking Federal Funds for NG911 Implementations

Posted on November 30, 2021 by John Chiaramonte

It has been a few weeks since Congress reduced the amount of federal funding for Next Generation 911 (NG911) implementations in the Build Back Better Act — also known as the Budget Reconciliation Act —from $10 billion to $470 million. Also included is $20 million for administrative costs associated with the grant program that will disperse the money, $9 million to establish an NG911 cybersecurity center and $1 million for establishing an NG911 advisory board. The House passed this legislation on November 19 and it now goes to the Senate.

There seems to be a considerable amount of handwringing about what slashing NG911 funding by roughly 95 percent means for the future of this vital technology. That’s understandable. NG911 represents a quantum leap forward compared with legacy 911 systems — an apt analogy is that the former is an airplane while the latter is a horse and buggy.

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