MCP Insights

Public Safety Needs a Better Way to Triage Emergency Calls

Posted on October 22, 2020 by Darrin Reilly

At MCP, our mission is to help clients improve emergency response outcomes.

Depending on the client and its unique environment and resources, this could mean providing guidance regarding technology, operations or governance, and often all three. The overarching goal is to ensure that 911 callers receive the most appropriate emergency response as quickly as possible. Lives often are on the line in an emergency, and every second matters.

Achieving a balance between sending the optimal response to an emergency and having it arrive as fast as possible is tricky. In fact, it is analogous to walking a tightrope. To achieve the former, many emergency communications centers (ECCs) rely on standard protocols developed for each type of emergency call that they receive, typically law enforcement, fire/rescue and emergency medical

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Missed Opportunities: Improving EMS Billing

Posted on October 16, 2020 by Jose Marti

As we have previously discussed, emergency medical services (EMS) agencies are undergoing a seismic shift in the way they operate. While many of these changes can be directly attributed to the current landscape resulting from the COVID-19 pandemic, some challenges facing agencies today are not new. One such challenge concerns the billing and reimbursement process.

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What Is Leadership?

Posted on October 7, 2020 by Kevin Murray

Leadership has been defined by many people in many ways. A definition that I like goes like this: leadership is the ability to get people or organizations to do what they don’t naturally want to do, or to get them to do things that they don’t believe they can do.

At Mission Critical Partners, all of us are expected to “lead self,” i.e., to take ownership of one’s thoughts, actions and statements, while also having the discipline and drive necessary for meeting one’s responsibilities, both personally and professionally. But effective leaders understand that they can’t achieve their objectives by themselves. In other words, they need a team. And when leading a team, one’s mindset needs to shift from leading oneself to leading others. This is especially true for those working in the public safety sector.

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The Changing Operational Landscape of Emergency Medical Services

Posted on September 4, 2020 by Rick Harrison

To the average person, emergency medical services (EMS) always have looked the same, operating in the same way they always have—a 911 call is placed, an ambulance arrives, paramedics or emergency medical technicians (EMTs) assess the situation and provide pre-transport medical care, and the patient is transported to the hospital. What people don’t see are the changes occurring behind the scenes that already have begun to transform EMS delivery.

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NG911 Strategic Plans Only Are Effective If They Can Be Operationalized Effectively

Posted on August 27, 2020 by Glenn Bischoff

Many organizations have short- and long-term strategic plans.

Successful organizations have strategic plans that can be operationalized effectively. In June, during our inaugural Conference for Advancing Public Safety (CAPS), Curtis Sutton, executive director of the Tennessee Emergency Communications Board, and Karen Ziegler, public safety program manager, Arizona 911 Program, joined MCP subject-matter experts Jackie Mines and Molly Falls, in a panel discussion that was focused in part on best practices for operationalizing Next Generation 911 (NG911) strategic plans. You can watch the session in its entirety here.

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