MCP Insights

9/11 Two Decades Later — Much Done, Much Still to Do

Posted on September 10, 2021 by Darrin Reilly

Saturday marks the 20th anniversary of the terrorist attacks on the World Trade Center in New York City and the Pentagon, as well as the hijacking of a third commercial airliner that day, United Airlines Flight 93, which crashed in a field near Shanksville, Pennsylvania, after passengers confronted the terrorists. The attacks resulted in 2,977 fatalities and more than 25,000 injuries. It is the deadliest single incident for firefighters and police officers in the U.S., who respectively lost 340 and 72 members that day. It remains the deadliest terrorist attack our history.

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Data Integration Infographic Brings a Vast Technology Ecosystem Into Perspective

Posted on July 8, 2021 by Scott Neal

The technology ecosystem that exists in the public-safety/justice community is vast, complex and powerful. Because of its vastness and complexity, we developed an infographic to help clients more easily grasp it. Here’s what it looks like:

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Operational Change Management Depends Largely on Organizational Culture

Posted on May 6, 2021 by Morgan Sava

by Michele Frankovich and Elizabeth Lenz 

The ancient philosopher Heraclitus stated that change is the only constant in life. But that isn’t quite right. Another constant is that people generally are reticent to change and will do almost anything to avoid it. That’s because change represents the unknown, which is scary.

Nevertheless, change presents opportunities. Change is how people and organizations evolve. And evolution is necessary—if people and organizations do not adapt to changing conditions, they sooner or later will encounter difficulties. For instance, people need to learn new skillsets if they want to remain competitive in the job market. Similarly, organizations need to react to changing market conditions if they want to continue serving their customers, whose needs and wants continually evolve—or in the case of government entities, their constituents.

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’Once-in-a-Career’ Chance for Federal Funding Exists for Public Safety

Posted on April 21, 2021 by Jackie Mines

The cost of standing up an emergency services Internet Protocol network (ESInet)—which provides the transport architecture that enables emergency calls to be delivered to Next Generation 911 (NG911) emergency communications centers (ECCs), traditionally known as public safety answering points (PSAPs)—is significant. Consequently, the news out of the nation’s capital of late has been encouraging concerning federal funding that might become available to the public safety community for such implementations and much more.

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EMS Technology is Evolving to Ease, and Eventually End, Billing Woes

Posted on April 9, 2021 by Jose Marti

A previous post touched upon the difficulties that emergency medical service (EMS) agencies experience when trying to bill and then collect payment for the services that they provide. Those difficulties are considerable and have plagued the sector for as long as EMS has existed. Hundreds of millions of dollars go uncollected across the sector each year. For instance, an EMS study for one of MCP's clients wrote off $7 million last year because of an inability to bill for EMS services. That’s a big number.

Many EMS agencies across the United States are in similar circumstances. This makes it much more difficult for agencies to maintain their service-delivery models, pay salaries and benefits, ensure that existing equipment is operational, and upgrade or replace equipment that has reached or is approaching end of life.

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