MCP Insights

A Guide to Evaluating Public Safety AI Vendors

Takeaways: Artificial intelligence (AI) increasingly is driving conversations across public safety. Executive leaders are being asked about AI by elected officials, governing boards, technology vendors, and their own personnel. At the same time, staffing shortages, operational burnout, increasing call volumes, and growing service expectations are creating pressure to modernize. For many leaders, AI integration in public safety systems is moving from concept to practice, raising new strategic questions about scope, timing, and governance. 

Building Better Responses to Community Needs: The Rise of Alternative Response Strategies

With a growing need to reduce the burden on its 911 systems and personnel coupled with a growing desire to provide better service to citizens,

NENA 2025: How AI Is Transforming 911 Operations, Insights from MCP Experts

The 2025 edition of the National Emergency Number Association (NENA) trade show and conference was held recently in Long Beach, California. Three Mission Critical Partners (MCP) experts attended and brought back keen insights on what’s changing, what’s working, and what still needs attention:

Happy Anniversary, David Jones!

This week, the National Emergency Number Association (NENA) holds its annual convention and trade show in Long Beach, California.

A Tribute to the Unique, Invaluable, and Irreplaceable Charles Conley

In the 11 years that I’ve been with Mission Critical Partners, I have had the privilege and pleasure of working alongside a great many people who are very special, in their abilities,

How to Secure Funding for 911 Center Upgrades

In the ever-evolving world of public safety, facility upgrades are not a luxury — they're a necessity. As technology advances and communities grow, the need for modern, resilient, and future-proof facilities becomes increasingly urgent.

Alarm Calls Are Not ‘Nonemergencies’ — Why 911 Centers Must Rethink Automation and Embrace ASAP Service

In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing public expectations are driving Emergency Communication Centers (ECCs) to seek innovative solutions. Artificial Intelligence (AI) tools and Interactive Voice Response (IVR) systems are often seen as lifelines, offering a way to handle nonemergency calls efficiently, freeing telecommunicators to handle the highest-priority incidents.

When Designing a 911 Center, Keep Technology at the Forefront

A previous blog made the case that 911 center evolution is sorely needed. This blog describes how to go about it.

911 Center Evolution Is Sorely Needed, but Challenging to Achieve

Ideally, a 911 center would be purpose-built. It would be large enough to accommodate the number of workstations needed to support the current and future number of telecommunicators working in the center.

Pennsylvania Telecommunicator Reclassification Law Is Great — But It’s Not Enough

This being National Telecommunicators Week, I’ve been spending some time online reading about the exploits of those who toil anonymously, passionately, and tirelessly in our nation’s 911 centers.

Generational Differences Are Having a Profound Effect on the 911 Center Workplace

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For quite a long time, 911 centers have been focused on dealing with staffing issues. They exist virtually everywhere, in large centers and small and in every geographic region.

The Importance of ESInet Interconnectivity Cannot Be Overstated

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Next Generation 911 (NG911) system implementation is progressing across the United States, though at a much slower pace than was envisioned when this game-changing technology first was contemplated a couple of decades ago.