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Statement from MCP on the Passage of the Spectrum Innovation Act of 2022

The House's passage of HR 7624, the Spectrum Innovation Act of 2022, is a giant leap forward for the 911 community.

NIBRS Compliance Heads The List of Records Management System Trends Worth Exploring

Recently, we explored short-term and medium-term trends pertaining to computer-aided dispatch (CAD) systems. 

Interoperability Takes a Village — Join Us in This Effort

Twenty years ago, communications interoperability in the emergency response sector was thought of solely in terms of two-way voice communications delivered by land mobile radio (LMR) systems.

MAPS Assessments Show That, In Some Places, NG911 Is Progressing Nicely

Since MCP’s inception more than a dozen years ago, our subject-matter experts (SMEs) have conducted hundreds of assessments pertaining to our clients’ facilities, technologies, operations, staffing, information technology practices, cybersecurity postures, and governance. Like our clients, we constantly strive to up our game. That’s why we launched the Model for Advancing Public Safety® (MAPS®) three years ago.

Computer-Aided Dispatch Trends That Should Be on Your Radar — Part 2

A previous blog explored several short-term trends regarding computer-aided dispatch (CAD) of which emergency communications officials should be aware. These include:

  • The rapid evolution of CAD mapping
  • The increasing momentum of CAD interoperability

Computer-Aided Dispatch Trends That Should Be on Your Radar — Part 1

Computer-aided dispatch (CAD) systems are the lifeblood of every emergency communications center (ECC) — without them, providing law enforcement, fire/rescue, and emergency medical response, while possible, would be much more challenging. Given the importance of CAD systems, every ECC manager should be aware of the following short-term trends.

Learn the Ins and Outs of Cloud Implementations for Public-Sector Agencies in Our Latest Podcasts

The “cloud” still seems to be a thing of mystery to many in the public sector. To help unravel the mystery, MCP created three podcasts, which can be found on our website, SoundCloud, and Spotify.

New Podcast Offers Numerous Ideas to Solving the 911 Community’s Staffing Problems

Dutch folklore recounts the story of a little boy who plugs a hole that formed in a dike, using only his finger, to keep his town from flooding — he stays in place through the night despite the cold and becomes a hero. If this story were applied to today’s 911 community, the boy would need to use multiple digits or would need a few of his pals to help out.

Newest Podcast Covers the 911 Community’s Biggest Issues — CAD System Inconsistency, the Staffing Crisis, and More

For more than a half century, the 911 system in the United States has performed admirably, saving countless lives in the process. But today it needs some work. A migration to Next Generation 911, which represents a quantum leap forward in terms of capabilities compared with the legacy 911 system, is what we hear about most often. But several other key aspects require equally rapt attention.

Recently I participated in a podcast with Laurie Flaherty, the recently retired coordinator of the National 911 Program, and John Chiaramonte, president of Mission Critical Partners' consulting business, in which a few of the most pressing needs were discussed. (Click here to view the podcast, or view it as video here.)

A Toolkit Designed To Help Telecommunicators Get Their Due

A problem long has existed in the 911 community, which is that telecommunicators working in emergency communications centers (ECCs) from coast to coast are wrongly classified by the federal government. This has a profoundly negative effect on their self-esteem, compensation, and career development.

The National 911 Program created a toolkit, with Mission Critical Partners’ help, to address this. More on that soon — but first a little history.

Take This Step to Move Next Generation 911 Interconnection Forward

Next generation 911 (NG911) networks represent a huge leap forward compared with legacy 911 systems. They locate emergency callers more efficiently and accurately because they leverage geospatial routing. Because they are broadband-enabled, they can transport incredibly large files, e.g., video, that would choke legacy systems. And because they are Internet Protocol (IP)-based, they enable seamless shifting of a 911 center’s operations to another center in a bug-out situation.