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911 Center Evolution Is Sorely Needed, but Challenging to Achieve

Ideally, a 911 center would be purpose-built. It would be large enough to accommodate the number of workstations needed to support the current and future number of telecommunicators working in the center.

Pennsylvania Telecommunicator Reclassification Law Is Great — But It’s Not Enough

This being National Telecommunicators Week, I’ve been spending some time online reading about the exploits of those who toil anonymously, passionately, and tirelessly in our nation’s 911 centers.

Generational Differences Are Having a Profound Effect on the 911 Center Workplace


For quite a long time, 911 centers have been focused on dealing with staffing issues. They exist virtually everywhere, in large centers and small and in every geographic region.

The Importance of ESInet Interconnectivity Cannot Be Overstated


Next Generation 911 (NG911) system implementation is progressing across the United States, though at a much slower pace than was envisioned when this game-changing technology first was contemplated a couple of decades ago.

CAPS 2024 continues MCP’s long tradition of thought leadership

There are many things of which we’re proud, starting with our collective ability to transform emergency-response and justice outcomes throughout the decade and a half that MCP has existed.

Key Takeaways from NENA 2024 — Part 3

Previous blogs (part 1 and part 2) shared what was learned by MCP subject-matter experts during the recent National Emergency Number Association (NENA) conference and trade show. This blog wraps up our coverage.

Key Takeaways from NENA 2024 — Part 2

A previous blog shared some of what was learned by MCP subject-matter experts during the recent National Emergency Number Association (NENA) conference and trade show. Here are a few more snippets: 

Transition to the Cloud Motivates Nevada DPS to Rethink Its ICAM Approach

I recently was asked by one of our clients, the Nevada Department of Public Safety (DPS), to speak on its behalf at 5 x 5: The Public Safety Innovations Summit, a three-day conferencepresented by the National Institute of Science and Technology (NIST).

Key Takeaways from NENA 2024 — Part 1

As usual, MCP subject-matter experts blanketed last week’s National Emergency Number Association (NENA) conference and trade show. The following represents some of what they learned.

Key Takeaways from IWCE 2024 — Part 2

In a previous post, we shared key observations of MCP subject-matter experts who recently attended the International Wireless Communications Expositions (IWCE). Here are a few more.

Even in Seemingly Diverse 911 Centers, Failure Points Still Exist

In a recent blog, my colleague Phil Rizzo made a strong case for 911 center diversity and suggested several ways to achieve it. His thoughts are based on the truism that network and system outages,

Recent Outages Reinforce the Need for 911 Center Diversity

How many botched light-pole installations does it take to cause 911 service interruptions across multiple states? This sounds like the beginning of a joke,