In the ever-evolving world of public safety, facility upgrades are not a luxury — they're a necessity. As technology advances and communities grow, the need for modern, resilient, and future-proof facilities becomes increasingly urgent.
In today’s emergency communications landscape, staffing shortages, skyrocketing call volumes, and increasing public expectations are driving Emergency Communication Centers (ECCs) to seek innovative solutions. Artificial Intelligence (AI) tools and Interactive Voice Response (IVR) systems are often seen as lifelines, offering a way to handle nonemergency calls efficiently, freeing telecommunicators to handle the highest-priority incidents.
A previous blog made the case that 911 center evolution is sorely needed. This blog describes how to go about it.
Ideally, a 911 center would be purpose-built. It would be large enough to accommodate the number of workstations needed to support the current and future number of telecommunicators working in the center.
This being National Telecommunicators Week, I’ve been spending some time online reading about the exploits of those who toil anonymously, passionately, and tirelessly in our nation’s 911 centers.
For quite a long time, 911 centers have been focused on dealing with staffing issues. They exist virtually everywhere, in large centers and small and in every geographic region.
Next Generation 911 (NG911) system implementation is progressing across the United States, though at a much slower pace than was envisioned when this game-changing technology first was contemplated a couple of decades ago.
There are many things of which we’re proud, starting with our collective ability to transform emergency-response and justice outcomes throughout the decade and a half that MCP has existed.
Previous blogs (part 1 and part 2) shared what was learned by MCP subject-matter experts during the recent National Emergency Number Association (NENA) conference and trade show. This blog wraps up our coverage.
A previous blog shared some of what was learned by MCP subject-matter experts during the recent National Emergency Number Association (NENA) conference and trade show. Here are a few more snippets:
I recently was asked by one of our clients, the Nevada Department of Public Safety (DPS), to speak on its behalf at 5 x 5: The Public Safety Innovations Summit, a three-day conferencepresented by the National Institute of Science and Technology (NIST).
As usual, MCP subject-matter experts blanketed last week’s National Emergency Number Association (NENA) conference and trade show. The following represents some of what they learned.
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