The Mission-Critical Resource Center

National Capital Region CAD2CAD Assessment

In Summary:

  • A CAD2CAD initiative within the National Capital Region (NCR) had been successful in reducing response times, a lack of governance structure and no rules or regulations regarding growth kept the model from being sustainable long term.
  • MCP helped the participating agencies lay out a detailed plan for the program's future.
  • Today, the CAD2CAD program sees continued success following MCP's recommendations.

Overview and Agency Challenge

Participants in the National Capital Region CAD2CAD initiative include the City of Alexandria, Arlington County, Fairfax County, Loudoun County and the Metropolitan Washington Airports Authority (MWAA), which consists of Dulles International Airport, Reagan National Airport and the Dulles Toll Road. They looked to expand the CAD2CAD initiative and establish a clear vision and governance structure, as well as determine how to make the model sustainable long-term.

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MCP Helps Florida PSAP Resolve a 911 Staffing Struggle

In Summary:

  • The PSAP operated by the Fort Myers Police Department in Florida was dealing with a significant staffing shortage.
  • The organization turned to MCP to assess the situation and make actionable recommendations to resolve the issues.
  • Today, for the first time in a decade, all call-taker and dispatcher positions are filled with fully-trained personnel.

Overview and Agency Challenge

These are challenging times for public safety answering points (PSAPs). Many are dealing with funding shortfalls, others are wondering where they will find the money to implement Next Generation 911 (NG911) technology. Given this, it should come as no surprise that the PSAP operated by the Fort Myers Police Department in Florida has been dealing with a significant staffing shortage of its own. The PSAP operated by the police department in Fort Myers handles more than 200,000 emergency calls annually. Low employee morale and a high staff turnover rate were impacting the PSAP’s performance significantly and compounding existing 911 staffing issues. Other challenges they face included:

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Topics: Consulting, Workforce Optimization, Case Studies

Posted on January 2, 2019

Pennsylvania Region 13: A Holistic Approach to Network Management for Less

In Summary:

  • Region 13 Task Force in Southwestern Pennsylvania covers a population of 3 million people and 713 public safety agencies.

  • The Region needed a cost-effective, yet reliable, network maintenance solution to monitor its IP-based emergency services Internet Protocol (IP)-based network (ESInet).

  • MCP's provides the region with network maintenance and monitoring services from MCP to help them realize single-sourced, proactive and reliable network monitoring and maintenance, triage and support from one partner at the fraction of the cost of working with multiple vendors.


Overview and Agency Challenge

Region 13 designed and implemented a regional, interoperable Emergency Services Internet Protocol (IP) network (ESInet) in 2012 with the help of Mission Critical Partners (MCP). A robust and complex network constructed of dark-fiber meshed from multiple vendors and microwave hops on a Multiprotocol Label Switching (MPLS) router platform, the ESInet serves all 9-1-1 public safety answering points (PSAPs) and emergency operations centers (EOCs) in the region, as well as public safety radio and video applications. The ESInet’s mission-critical nature requires a network management and oversight solution that ensures the highest level of reliability and uptime while keeping operating costs manageable.

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New EOC Facility Improves PEMA’S Operational and Administrative Capabilities

In Summary:

  • A Pennsylvania statewide EOC agency suffered from a lack of space at an aging facility that prevented them to introduce new technology and replace antiquated systems.

  • MCP and its partner, SCHRADERGROUP, worked together to help PEMA build a new state-of-the-art facility and ancillary building that opened in July 2016.

  • The new facility is considered a crown jewel that dramatically enhances PEMA's operational and administrative capabilities


Overview and Agency Challenge

An Emergency Operations Center (EOC) facility located in Harrisburg, PA is home to the Pennsylvania Emergency Management Agency (PEMA), a cabinet-level agency that is tasked with coordinating prevention, preparedness, response and recovery activities related to natural and man-made emergencies in the Commonwealth of Pennsylvania. Lack of space and age prevented them from serving the needs of a statewide EOC and limited their ability to introduce new technology and replace aging systems.

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Butler County, PA Maximizes the Value of its P25 Radio System While Boosting Coverage, Capacity and Interoperability

In Summary:

  • Butler County, PA's existing public safety land mobile radio system was facing end-of-life and had begun to experience reduced reliability.

  • They County worked with MCP to develop a road-map that would replace the system with one that would meet their future needs.

  • MCP provided a detailed assessment and implementation support and eventually, helped Butler County realize 43 percent cost-savings and long-term maintenance savings.


"MCP has played a key role in helping us meet our project goals by managing multiple vendors on our behalf—holding them accountable for meeting project milestones, managing project risks and ensuring that they meet schedule deadlines and requirements."

Steve Bicehouse, director, Butler County, Butler County

Overview and Agency Challenge

Located 20 miles north of Pittsburgh, PA, Butler County serves nearly 200,000 people across 800 square miles. Their existing radio system was facing the need for end-of-life support and had begun to experience reduced reliability. The ten-site, eight channel system operated in a frequency band that had be reallocated by the Federal Communications Commission as mandated within the Middle-Class Tax Relief Act of 2012.

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Topics: Land Mobile Radio, Consulting, Networks, Case Studies

Posted on August 1, 2018