The Mission-Critical Resource Center

MCP Helps Region 13 Better Understand Its GIS Environment

In Summary:

  • GIS-generated geospatial data will be used in the NG911 environment to ensure that emergency calls are routed to the appropriate emergency communications center (ECC) to dispatch the appropriate emergency response
  • Today, Region 13 Task Force, a collaborative effort of 14 counties in southwestern Pennsylvania, plus the city of Pittsburgh, manages a emergency services Internet Protocol (IP) network (ESInet). To continue their efforts towards a regionwide approach, the task force wanted the ability to share data between the counties
  • Having the ability to access data regionally will go a long way toward eliminating gaps and overlaps along jurisdictional boundaries that negatively impact the abilty to dispatch the appropriate response to an emergency incident, amongst other benefits

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Topics: Next Generation 911 Networks, Case Studies

Posted on September 23, 2020

MCP Gives Lower Rio Grande Development Council Peace of Mind About Its Communications Network

In Summary:

  • The Lower Rio Grande Development Council, which is a voluntary association of local governments formed under Texas law as one of the state's 24 regional councils of governments (COGs), serves the region's counties by delivering 911 emergency calls to 18 emergency communications centers (ECCs).
  • They operate a Internet Protocol (IP)-based network is generally more vulnerable to outages compared to legacy networks and systems.
  • The Council turned to Mission Critical Partners in 2019 to help diminish the risk of network/system failures and keep the 911 network and its supporting systems operating optimally by providing network management and monitoring services.

Background: 

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MCP Helps Carroll County Move Closer to NG911 by Supporting Its GIS Efforts

In Summary:

  • A county in Maryland needed to develop a plan to create and maintain GIS data and continue the migration to Next Generation 911 after a key GIS professional retired.
  • GIS plays an essential role in the transition from legacy 911 service to NG911 service, which will rely on GIS-generated geospatial data to locate callers, route calls correctly, and dispatch the appropriate emegency response.
  • The county partnered with Mission Critical Partners to assume the duties of the PSAP's departed GIS professional and provide a Model for Advancing Public Safety (MAPS) assessment that would act as a roadmap for implementing NG911 service within its jurisdiction.

Background:

Carroll County is nestled in the center of Maryland and contains a mix of rural and suburban land with eight incorporated municipalities within its 453 square miles. It is part of the Baltimore-Columbia-Towson metropolitian statistical area, which is the 20th-largest market in the United States with more than 2.6 million residents.

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Information-Sharing Enterprise in Georgia Supported by MCP Improves Efficiency, Data Quality

In Summary: 

  • The State of Georgia's criminal justice community knew that it needed to improve data quality
  • While the project started small, it was soon realized that sustainable statewide improvements would significantly improve the flow of data and information throughout the criminal case lifecycle
  • The ultimate goal of the program was to enhance and improve the criminal justice process by moving documents and information seamlessly between systems

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Topics: Case Studies, Data Integration and Analytics, Criminal Justice

Posted on April 22, 2020

NCT9-1-1 Revolutionizes 9-1-1 Service and Delivery with MCP's Guidance

In Summary: 

  • NCT9-1-1 is responsible for 43 PSAPs in 13 counties surrounding the Dallas/Fort Worth metroplex. They had a vision of leading the 9-1-1 sector with implementation of an Next Generation 9-1-1 system (NG9-1-1) and needed support building a roadmap to get there.
  • Together, NCT9-1-1 and MCP created a strategic NG9-1-1 Master Plan that would enable a complete transition to NG9-1-1 while evolving the organization's entire program.
  • NCT9-1-1 has made significant progress toward realizing the full benefits of NG9-1-1 technology all while enhancing its organizational culture.

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