MCP Insights

Nevada DMV Modernization Project Earns NASCIO Champion Award

Key Takeaways: The Nevada DMV, with MCP’s guidance, transformed legacy, manual, in-person processes into a cloud-based, digital-first model featuring a 24/7 online storefront. Launched around the start of COVID-19, the initiative addressed outdated IT and data systems, compliance challenges, duplicative workflows, and staffing pressures. The successful modernization earned NASCIO’s Champion Award for CIO Suzie Pollard and Program Administrator Molly Lennon, while retaining brick-and-mortar services for those who need them. MCP supported assessment, planning, funding justification, and procurement/implementation to deliver faster, better service to residents.

Happy Anniversary, David Jones!

This week, the National Emergency Number Association (NENA) holds its annual convention and trade show in Long Beach, California.

A Tribute to the Unique, Invaluable, and Irreplaceable Charles Conley

In the 11 years that I’ve been with Mission Critical Partners, I have had the privilege and pleasure of working alongside a great many people who are very special, in their abilities,

Key Takeaways from NENA 2024 — Part 1

As usual, MCP subject-matter experts blanketed last week’s National Emergency Number Association (NENA) conference and trade show. The following represents some of what they learned.

A Few Words of Praise and Gratitude for Joe Wheeler

Next February, Mission Critical Partners celebrates the 15^th anniversary of its founding. From the beginning, the firm has been sharply focused on the public-safety sector. But MCP’s leaders intuitively understood even back then that the public-safety sector has an equally important counterpart — the justice sector. Less understood was the relationship between the sectors and, more importantly, how they need to interact.

The Biggest Takeaways from Day Two of the NENA Conference 2023

MCP was out in force again yesterday at this year’s National Emergency Number Association (NENA) conference. Here’s a snippet of what we learned:

The Biggest Takeaways from Day One of the NENA Conference 2023

MCP was out in force yesterday at this year’s National Emergency Number Association (NENA) Conference 2023. Here’s a snippet of what we learned:

MCP’s James King Recognized by the 2022 Communities of Excellence Recognition and Assessment Program

Dr. King supported the assessment report of a Florida community

Statement from MCP on the Passage of the Spectrum Innovation Act of 2022

The House's passage of HR 7624, the Spectrum Innovation Act of 2022, is a giant leap forward for the 911 community.

MCP’s Acquisition of MTG Management Consultants: One Year Later

Exactly one year ago, MCP announced the acquisition of Seattle-based MTG Management Consultants, which today is known as our Justice, Management, and Technology (JMT) services team. This acquisition has generated enormous benefits for our clients and the firm over the past 12 months.

MCP Launches Video Chats to Keep Clients Current on Cybersecurity Threats

Cybersecurity threats and issues are increasing and evolving continuously, seemingly at warp speed. It is difficult to keep up with it all—but it is imperative that every organization does everything possible to protect its networks, systems and devices from cyberattacks. This is especially true of organizations that provide mission-critical, life-saving services, e.g., law enforcement agencies, fire/rescue departments, emergency medical services agencies and emergency communications centers, aka 911 centers.

Public Safety Data Harnessing is a Big, Vitally Important Job

On December 8, Mission Critical Partners (MCP) kicked off its tenth-annual, two-day extravaganza in Pittsburgh, an event that brings together all 125 MCP professionals from around the county, as well as keynote speakers and several clients. The purpose of the event is to discuss in detail emerging and industry-changing topics, network, inspire, and educate MCP professionals on the biggest topics impacting public safety.

The key theme that emerged at this year’s end-of-year event was the need for the public safety community to figure out ways to harness the tremendous amount of data that could be available to first responders in the nation’s emergency communications centers (ECCs) and in the field.