MCP Insights

On the Road Again with MCP's New President and CEO, Darrin Reilly

Posted on May 14, 2021 by Glenn Bischoff

Now that the Centers for Disease Control have determined that it is safe to travel for those who have received the COVID-19 vaccine, that’s just what Darrin Reilly, MCP’s president and CEO, has been doing, visiting clients from coast to coast. Recently, MCP Insights chatted with him to discover what he has learned during his travels.

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Operational Change Management Depends Largely on Organizational Culture

Posted on May 6, 2021 by Morgan Sava

by Michele Frankovich and Elizabeth Lenz 

The ancient philosopher Heraclitus stated that change is the only constant in life. But that isn’t quite right. Another constant is that people generally are reticent to change and will do almost anything to avoid it. That’s because change represents the unknown, which is scary.

Nevertheless, change presents opportunities. Change is how people and organizations evolve. And evolution is necessary—if people and organizations do not adapt to changing conditions, they sooner or later will encounter difficulties. For instance, people need to learn new skillsets if they want to remain competitive in the job market. Similarly, organizations need to react to changing market conditions if they want to continue serving their customers, whose needs and wants continually evolve—or in the case of government entities, their constituents.

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Succession Planning Is a Must for Every Emergency Communications Center

Posted on November 11, 2020 by Darrin Reilly

The term “baby boomer” applies to anyone born between 1946 and 1964. There have been a lot of us—according to the U.S. Census Bureau, about 73 million in total. And by 2030, all of the baby boomers will be 65 or older—which means that many are leaving the workforce. In fact, the Census Bureau estimates that about 10,000 people cross the age threshold every day. It further is estimated that about 365 Americans retire every hour. Consequently, every emergency communications center (ECC) needs to start planning now for the so-called “silver tsunami,” which promises to exacerbate the staffing shortages that many centers already are experiencing.

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