MCP Insights

Life at MCP: Meet Heather McGaffin

Posted on March 14, 2019 by Morgan Sava

Our people and culture make Mission Critical Partners (MCP) a great place to work. Our "Life at MCP" series introduces our team members, the role they play in our organization and their passion for helping the public safety industry thrive.

One thing that differentiates the team of specialized professionals at MCP is the fact that many of them came from the “other side.”

Nearly half of MCP’s subject matter experts were former public safety answering point (PSAP) managers or first responders who have dedicated their entire career to supporting the mission. With them comes specialized industry experience and a unique perspective on what clients really want in order to realize project success.

One such example is Heather McGaffin. Heather is a Communications Consultant at MCP, where she works primarily on next generation 911 (NG911) projects. With her comes the operational experience she’s earned from rising up the ranks in the PSAP environment. Her career began as a telecommunicator and she quickly rose to the role of assistant chief of communications in a Maryland PSAP where she worked until she joined MCP in 2015. Today, she plays a unique part in helping clients along their NG911 journey—focusing on the human aspect of NG911, which includes training and continuing education so that telecommunicators and PSAP administrators can thrive in an NG911 environment.

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Mission Critical Partners Helps Florida PSAP Take Steps to Resolve a 911 Staffing Crisis

Posted on January 16, 2019 by Tessa Seigworth

CHALLENGE

It has never been more challenging to be a public safety answering point (PSAP) official. Many are dealing with funding and budgetary shortfalls, while others are left wondering how they will implement Next Generation 911 (NG911) technology. These challenges alone are enough to keep PSAP officials up at night. However, staffing, which has historically been an issue for the 911 community, is arguably the most worrisome challenge facing the 911 community today.

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Four Takeaways from the Next Generation 911 Cost Study Report Delivered to Congress this Week

Posted on October 5, 2018 by Gordon Vanauken

As part of the Middle-Class Tax Relief and Job Creation Act of 2012 (P.L. 112-96), Congress directed the 911 Implementation and Coordination Office, which is housed within the National Highway Traffic Safety Administration at the U.S. Department of Transportation and is a joint program with the National Telecommunication and Information Administration in the Department of Commerce,  to investigate the cost of implementing Next Generation 911 (NG911) service across the country.

The report was intended to “serve as a resource as [Congress] considers creating a coordinated, long-term funding mechanism for the deployment and operation, accessibility, application development, equipment procurement and training of personnel for Next Generation 911 services.”

Years later—after many hours spent interviewing stakeholders, collecting and analyzing data, and evaluating models—the National 911 Program this week delivered the Next Generation 911 Cost Study to Congress.

Mission Critical Partners applauds the progress made by the National 911 Program, not only by delivering this report, but also by creating a universal definition and framework for understanding the various stages of development and implementation of NG911 service nationwide. This effort marks a significant milestone in the Government’s role of advancing the nation’s 911 system and acting as an advocate for efficient and effective emergency response.

We caught up with several of our NG911 experts to discuss the four biggest takeaways from the Cost Study.

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