The Mission-Critical Resource Center

MCP Assessment Helps Manatee County, FL EMS Plan Its Future

In Summary:

  • Manatee County Emergency Medical Services lacked short-term and long-term strategic plans.
  • Mission Critical Partners (MCP) was hired to conduct a comprehensive assessment of all aspects of its operations and develop a five-year strategic plan.
  • MCP performed the assessment and then delivered a comprehensive report that detailed the findings. The report also contained a five-year strategic plan and recommendations to improve the agency’s operations.

Background:

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What’s Wrong With Emergency Medical Services Today—and How To Fix It

In Summary

  • Emergency medical service has come a long way since their inception, but numerous significant challenges still exist for the agencies that provide such services and their personnel. This whitepaper explores those challenges and presents solutions for mitigating them.
  • Challenges consist of staffing, funding and billing, response and patient care
  • The solutions: apply for grants, implement non-traditional staffing models, stronger recruiting, invest in billing-friendly technology and establish nurse triage or mental health capabilities

Background

Prior to the late 1960s, emergency medical service (EMS) in the United States didn’t exist—at least not in the manner that it is provided today. Ambulances were used to transport patients to hospitals or other healthcare facilities—and not much else. In 1960, only six states had standard education programs for rescue personnel—paramedics and emergency medical technicians didn’t come into being until the early 1970s—and only four states regulated ambulance-design specifications. By 1965, the vast majority of emergency medical services from coast to coast largely were unregulated.

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The Lean ECC: A Way to Make ECCs Better at What They Do

In Summary:

  • The emergency communications landscape is changing rapidly and emergency communications centers (ECCs) have adapted the way that they handle 911 calls and support emergency responders
  • Today, technology and science play a much larger role in the way ECCs operate — resulting in new approaches that are not only effective, but repeatable and scalable
  • One such approach, known as the lean ECC, focuses on removing extraneous steps in a center's workflows to help meet national standards 
  • This does not mean reducing staff — rather, this approach leverages an ECCs existing resources more efficiently to enhance the quantity and quality of what is being accomplished

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Episode 3: How 911 Can Thrive During and Beyond the COVID-19 Pandemic; Protecting Future 911 Resilience

MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The MCP Podcast Network, created by Mission Critical Partners, recently launched a three-part series entitled, “How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic.” This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can protect future 911 resilience.

An edited transcript is available below.

Panelists include:

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Why Body-Worn Cameras Should Be on the Radar Screen of Every Law Enforcement Agency

In Summary: 

  • A concept that is gaining considerable traction in the law-enforcement community today is that of the "connected officer," which has at its core a plethora of mission-critical technology
  • Citizens are demanding more in-depth investigations into how field personnel interact with the public and apply force.
  • According to a study that involved officers on all shifts being issued body-worn cameras, 60 percent fewer incidents and 88 percent fewer citizen complaints about officer misconduct were reported
  • This whitepaper provides a close examination of the body-worn camera implementation process, including the necessary steps for a successful deployment of this technology

The body-worn camera has become a critical tool for law-enforcement agencies. This whitepaper discusses the following:

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