The Mission-Critical Resource Center

Episode 4: Solid Governance Strategies that Deliver Results

MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The fourth episode on the MCP Podcast Network is entitled “Solid Governance Strategies that Deliver Results.” This episode explores best practices for a solid governance strategy.

An edited transcript is available below.

Panelists include:

  • Nancy Pollock, MCP senior consultant, applies her in-depth knowledge of public-safety communications, legislative, governance, policy, operations, and technology developed over her 35-year career to client engagements.
  • Karyn Henry, J.D., an MCP communications consultant that brings years of wireless and telecommunications group leadership towards legal and regulatory initiatives. She brings policies and procedures expertise to MCP projects to develop for innovative solutions.
  • The episode is moderated by Glenn Bischoff, MCP content specialist and former editor of Urgent Communications and Fire Chief magazines.
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The Lean ECC: A Way to Make ECCs Better at What They Do

In Summary:

  • The emergency communications landscape is changing rapidly and emergency communications centers (ECCs) have adapted the way that they handle 911 calls and support emergency responders
  • Today, technology and science play a much larger role in the way ECCs operate — resulting in new approaches that are not only effective, but repeatable and scalable
  • One such approach, known as the lean ECC, focuses on removing extraneous steps in a center's workflows to help meet national standards 
  • This does not mean reducing staff — rather, this approach leverages an ECCs existing resources more efficiently to enhance the quantity and quality of what is being accomplished

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Episode 3: How 911 Can Thrive During and Beyond the COVID-19 Pandemic; Protecting Future 911 Resilience

MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The MCP Podcast Network, created by Mission Critical Partners, recently launched a three-part series entitled, “How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic.” This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can protect future 911 resilience.

An edited transcript is available below.

Panelists include:

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The NIBRS Deadline Is Fast Approaching—Here's What You Should Be Doing

In Summary:

  • Law-enforcement agencies nationwide are grappling with their migrations to the National Incident-Based Reporting System (NIBRS), an initiative to intended to improve the accuracy, timeliness and transparency of the nation's crime statistics, which could be used to help identify crime patterns and trends, and ultimately, prevent crime.
  • Numerous challenges stand in the way of NIBRS compliance, and some agencies are at risk of not meeting the January 2021 deadline.
  • This whitepaper identifies the benefits of the migration and explores tactics that could help them meet the deadline.

NIBRS is expected to foster greater consistency in the data that is being collected for each incident that occurs because it has defined standard ways of describing an incidentand collecting the data, so that apples-to-apples comparisons can be made at the national level. There are several challenges that exist for law enforcement agencies, including the need to retool their RMS to comply with the new rules that have been established, cost, and organizational change. This whitepaper discusses the following:

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MCP Gives Lower Rio Grande Development Council Peace of Mind About Its Communications Network

In Summary:

  • The Lower Rio Grande Development Council, which is a voluntary association of local governments formed under Texas law as one of the state's 24 regional councils of governments (COGs), serves the region's counties by delivering 911 emergency calls to 18 emergency communications centers (ECCs).
  • They operate a Internet Protocol (IP)-based network is generally more vulnerable to outages compared to legacy networks and systems.
  • The Council turned to Mission Critical Partners in 2019 to help diminish the risk of network/system failures and keep the 911 network and its supporting systems operating optimally by providing network management and monitoring services.

Background: 

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