The Mission-Critical Resource Center

The Lean ECC: A Way to Make ECCs Better at What They Do

In Summary:

  • The emergency communications landscape is changing rapidly and emergency communications centers (ECCs) have adapted the way that they handle 911 calls and support emergency responders
  • Today, technology and science play a much larger role in the way ECCs operate — resulting in new approaches that are not only effective, but repeatable and scalable
  • One such approach, known as the lean ECC, focuses on removing extraneous steps in a center's workflows to help meet national standards 
  • This does not mean reducing staff — rather, this approach leverages an ECCs existing resources more efficiently to enhance the quantity and quality of what is being accomplished

Read More

Episode 3: How 911 Can Thrive During and Beyond the COVID-19 Pandemic; Protecting Future 911 Resilience

MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The MCP Podcast Network, created by Mission Critical Partners, recently launched a three-part series entitled, “How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic.” This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can protect future 911 resilience.

An edited transcript is available below.

Panelists include:

Read More

The NIBRS Deadline Is Fast Approaching—Here's What You Should Be Doing

In Summary:

  • Law-enforcement agencies nationwide are grappling with their migrations to the National Incident-Based Reporting System (NIBRS), an initiative to intended to improve the accuracy, timeliness and transparency of the nation's crime statistics, which could be used to help identify crime patterns and trends, and ultimately, prevent crime.
  • Numerous challenges stand in the way of NIBRS compliance, and some agencies are at risk of not meeting the January 2021 deadline.
  • This whitepaper identifies the benefits of the migration and explores tactics that could help them meet the deadline.

NIBRS is expected to foster greater consistency in the data that is being collected for each incident that occurs because it has defined standard ways of describing an incidentand collecting the data, so that apples-to-apples comparisons can be made at the national level. There are several challenges that exist for law enforcement agencies, including the need to retool their RMS to comply with the new rules that have been established, cost, and organizational change. This whitepaper discusses the following:

Read More

MCP Gives Lower Rio Grande Development Council Peace of Mind About Its Communications Network

In Summary:

  • The Lower Rio Grande Development Council, which is a voluntary association of local governments formed under Texas law as one of the state's 24 regional councils of governments (COGs), serves the region's counties by delivering 911 emergency calls to 18 emergency communications centers (ECCs).
  • They operate a Internet Protocol (IP)-based network is generally more vulnerable to outages compared to legacy networks and systems.
  • The Council turned to Mission Critical Partners in 2019 to help diminish the risk of network/system failures and keep the 911 network and its supporting systems operating optimally by providing network management and monitoring services.

Background: 

Read More

MCP Helps Carroll County Move Closer to NG911 by Supporting Its GIS Efforts

In Summary:

  • A county in Maryland needed to develop a plan to create and maintain GIS data and continue the migration to Next Generation 911 after a key GIS professional retired.
  • GIS plays an essential role in the transition from legacy 911 service to NG911 service, which will rely on GIS-generated geospatial data to locate callers, route calls correctly, and dispatch the appropriate emegency response.
  • The county partnered with Mission Critical Partners to assume the duties of the PSAP's departed GIS professional and provide a Model for Advancing Public Safety (MAPS) assessment that would act as a roadmap for implementing NG911 service within its jurisdiction.

Background:

Carroll County is nestled in the center of Maryland and contains a mix of rural and suburban land with eight incorporated municipalities within its 453 square miles. It is part of the Baltimore-Columbia-Towson metropolitian statistical area, which is the 20th-largest market in the United States with more than 2.6 million residents.

Read More