The Mission-Critical Resource Center

MCP Helps TECB Address Cybersecurity Vulnerabilities at Emergency Communications Districts Across Tennessee

In Summary

  • The Tennessee Emergency Communications Board (TECB) provides management and operations support to Tennessee's 100 emergency communications districts (ECDs), which in turn provide emergency communciations services to the state's citizens and visitors via 119 primary and 24 secondary or backup emergency communications centers.
  • Because of cybersecurity threats, the TECB decided that it needed a baseline security and cybersecurity assessment of Tennessee's 911 environment, and the Board partnered with Mission Critical Partners to conduct the assessment.
  • As part of the project, each ECC received a report that identified and prioritized the risks associated with its unique 911 network and system environment, as well as strategies and tactics that each ECC could use to improve its physical security and cybersecurity posture.

Background

The TECB is transitioning to a statewide emergency services Internet Protocol (IP) network (ESInet) that will provide the transport architecture necessary to deliver 911 calls to Next Generation 911 (NG911)-compliant ECCs. NG911 is an advanced broadband communications system that enables the transmission of real-time text, images and video, in addition to voice, to help improve emergency response. 

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MCP Gives Lower Rio Grande Development Council Peace of Mind About Its Communications Network

In Summary:

  • The Lower Rio Grande Development Council, which is a voluntary association of local governments formed under Texas law as one of the state's 24 regional councils of governments (COGs), serves the region's counties by delivering 911 emergency calls to 18 emergency communications centers (ECCs).
  • They operate a Internet Protocol (IP)-based network is generally more vulnerable to outages compared to legacy networks and systems.
  • The Council turned to Mission Critical Partners in 2019 to help diminish the risk of network/system failures and keep the 911 network and its supporting systems operating optimally by providing network management and monitoring services.

Background: 

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Vendor Roundtable: How Does the FCC’s 6 GHz Ruling Impact Public Safety Communications?

In this on-demand webinar from Mission Critical Partners' virtual Conference for Advancing Public Safety hosted in June, hear from members of the microwave vendor community as they share their thoughts on the future of public safety microwave systems in light of the FCC’s recent 6 GHz ruling.

Use the form below to download the on-demand webinar.

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The Prescription for Thwarting Public Safety Cyberattacks

In Summary:

  • The FBI advises that it is no longer a question of if, but rather when, any individual public safety communications network is going to be attacked.
  • There is a lot that public safety agencies can do on their own to increase the difficulty of hacking their networks and lessening the effects of cyberattacks.
  • This whitepaper outlines a six-step treatment regimen, and discusses continuity-of-operations and disaster recovery.

A lot can go wrong with public safety communications networks from a cybersecurity perspective. 

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A Blueprint to Help Public Safety Organizations Understand Their Environments

 In Summary:

  • For public safety officials, the task of monitoring and assessing the myriad technological and operational factors that determine the center's success or failure is a big, complicated and time-consuming job.

  • Leaders need help understanding where their centers stand regarding factors such as cybersecurity, IT and networks, next generation 911 (NG911), staffing, and more.

  • MCP's Model for Advancing Public SafetySM, also known as MAPSSM, is a proprietary assessment program that helps assess a program against standards, best practices, and the collective knowledge of MCP's 115+ specialized public safety professionals.


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