The Mission-Critical Resource Center

MCP Helps NCT911 Improve Its Crisis Communications

In Summary:

  • A 911 service interruption occurred in September 2018 that required the North Central Texas Council of Governments’ 911 Program (NCT911) to communicate with internal and external stakeholders during the crisis—a task made more difficult because a crisis communications plan didn’t exist at the time.
  • MCP subject-matter experts thoroughly assessed the steps taken by NCT911 to communicate information about the outage to the affected internal and stakeholders, and assess their effectiveness in reaching those groups.
  • A crisis communications plan subsequently was completed by NCT911 that contains several actions based on the recommendations provided by MCP.

Background:

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Podcast Episode 1: How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic: Coming to Grips with the Psychological Impacts

Mission Critical Partners' new, informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The MCP Podcast Network, created by Mission Critical Partners, launches with a three-part series entitled, “How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic.”

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The Prescription for Thwarting Public Safety Cyberattacks

In Summary:

  • The FBI advises that it is no longer a question of if, but rather when, any individual public safety communications network is going to be attacked.
  • There is a lot that public safety agencies can do on their own to increase the difficulty of hacking their networks and lessening the effects of cyberattacks.
  • This whitepaper outlines a six-step treatment regimen, and discusses continuity-of-operations and disaster recovery.

A lot can go wrong with public safety communications networks from a cybersecurity perspective. 

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NCT9-1-1 Revolutionizes 9-1-1 Service and Delivery with MCP's Guidance

In Summary: 

  • NCT9-1-1 is responsible for 43 PSAPs in 13 counties surrounding the Dallas/Fort Worth metroplex. They had a vision of leading the 9-1-1 sector with implementation of an Next Generation 9-1-1 system (NG9-1-1) and needed support building a roadmap to get there.
  • Together, NCT9-1-1 and MCP created a strategic NG9-1-1 Master Plan that would enable a complete transition to NG9-1-1 while evolving the organization's entire program.
  • NCT9-1-1 has made significant progress toward realizing the full benefits of NG9-1-1 technology all while enhancing its organizational culture.

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On-Demand Webinar: FirstNet Preparation Strategies

Are you ready for the delivery of your state's deployment plan of FirstNet?  

Listen to this virtual webinar to hear experts from MCP provide insights and guidance regardless of your status in the preparation for FirstNet. This is a can't miss session that will help you build your organization's FirstNet strategy. This session is designed for public safety leaders and FirstNet state single points of contacts.

In this webinar we will discuss:

  • The state plan template from the FirstNet RFP and discuss the most releveant areas states should focus on
  • The ideal team players from the state that should be involved in the evaluation process
  • What you can expect from FirstNet in the coming months and how to respond
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