The Mission-Critical Resource Center

Episode 2: How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic: Rallying the 911 Resilient Mindset

MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The MCP Podcast Network, created by Mission Critical Partners, recently launched a three-part series entitled, “How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic.” This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can make a difference in the well being of 911 center personnel.

An edited transcript is available below.

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Podcast Episode 1: How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic: Coming to Grips with the Psychological Impacts

Mission Critical Partners' new, informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The MCP Podcast Network, created by Mission Critical Partners, launches with a three-part series entitled, “How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic.”

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On-Demand Webinar: The 10 Trends That Will Impact Public Safety

As we enter a new decade of public safety, what trends will shape the next ten years of public safety communications, and the year ahead? In our first webinar of 2020 we highlighted emerging technologies and trends to help public safety leaders make more informed decisions for this year and beyond. These industry trends cannot be ignored. 

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Workforce Optimization: A Smarter Solution to Resolving 911's Staffing Struggle

In Summary:

  • Staffing struggles have plagued public safety communications for years, and the situation is worsening because of favorable economic conditions that bring an abundance of less-stressful, better paying jobs.

  • Workforce optimization is the concept of taking a more holistic approach to staffing that places equal emphasis on recruitment, hiring, training, and retention.

  • The profile of the ideal telecommunicator is evolving. The next generation telecommunicator will process different skills than they do today.


Several years ago, the National 911 Program released the Recommended Minimum Training Guidelines for the 911 Telecommunicator. The document was intended to ensure that a more consistent standard of care was provided by 911 call-takers and dispatchers to callers requesting emergency services, regardless of their location at the time of the call. A corollary benefit of the guidelines is that they might help reduce the amount of personnel churn that emergency communications centers (ECCs) experience.

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