MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.
The MCP Podcast Network, created by Mission Critical Partners, recently launched a three-part series entitled, “How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic.” This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can protect future 911 resilience.
An edited transcript is available below.
- Heather McGaffin, an MCP project manager. Prior to joining MCP, McGaffin was assistant chief of communications for Calvert County, Maryland, Department of Public Safety.
- Jim Marshall, cofounder and director of the 911 Training Institute. Marshall is co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center.
- The episode is moderated by Glenn Bischoff, MCP content specialist and former editor of Urgent Communications and Fire Chief magazines.