The Mission-Critical Resource Center

MCP Gives Lower Rio Grande Development Council Peace of Mind About Its Communications Network

In Summary:

  • The Lower Rio Grande Development Council, which is a voluntary association of local governments formed under Texas law as one of the state's 24 regional councils of governments (COGs), serves the region's counties by delivering 911 emergency calls to 18 emergency communications centers (ECCs).
  • They operate a Internet Protocol (IP)-based network is generally more vulnerable to outages compared to legacy networks and systems.
  • The Council turned to Mission Critical Partners in 2019 to help diminish the risk of network/system failures and keep the 911 network and its supporting systems operating optimally by providing network management and monitoring services.

Background: 

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Tips for Improving Building Health and Safety

In Summary:

  • As the COVID-19 pandemic has caused organizations across the country, including public safety agencies, to to revise policies and change the way they do business in order to protect staff members and the community
  • The current public health crisis shines a light on the need for public safety agencies to plan and prepare for contagion or widespread illness as part of the continuity-of-operations planning process
  • From small changes to operational policies, to large building design and development considerations, there are a number of actions agencies can take to protect personnel inside the facility

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Maintaining Operations Remotely During a Public-Health Crisis

In Summary:

  • As the COVID-19 pandemic continues to evolve, public safety, law enforcement and other mission-critical organizations need to prepare for the possibility of remote operations
  • There are a number of options available to agencies for remote call-handling, computer-aided dispatch (CAD), and radio dispatch
  • Which option makes the most sense for your agency to protect staff members from viral illnesses, like COVID-19, with minimal interruption to operations?

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Implementing a Successful Public Safety Radio System Upgrade

In Summary:

  • Every year, an estimated 240 million calls are received by 911 dispatchers across the United States. Once those calls are placed, the fast and accurate operation of two-way radio communications is essential to support the response. Often saving lives.
  • As traditional technologies begin to reach end of life, it is critical that agencies take steps to implement new technologies to enhance their current emergency response operations.
  • The process for upgrading or replacing an existing land mobile radio (LMR) system can seem daunting, but it does not have to be.

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Topics: Land Mobile Radio, Consulting, White Papers

Posted on April 1, 2020

Developing an RFP for Your Radio System Upgrade or Replacement

In Summary:

  • A radio system upgrade or replacement project does not need to be daunting or overwhelming
  • Obtaining a new system through the request for proposals (RFP) process allows agencies to select a best-of-breed solution, ultimately yielding better results
  • Any RFP should have the same standard elements, but not customizing your RFP to your project could result in proposals for unnecessary work, extra costs and, ultimately, a project that does not meet goals or expectations

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Topics: Land Mobile Radio, Consulting, White Papers

Posted on March 9, 2020