MCP Assessment Helps Manatee County, FL EMS Plan Its Future

MCP delivered a five-year strategic plan and recommendations to improve the agency’s operations

In Summary:

• Manatee County Emergency Medical Services lacked short-term and long-term strategic plans.
• Mission Critical Partners (MCP) was hired to conduct a comprehensive assessment of all aspects of its operations and develop a five-year strategic plan.
• MCP performed the assessment and then delivered a comprehensive report that detailed the findings. The report also contained a five-year strategic plan and recommendations to improve the agency’s operations.

Background:

Manatee County is located along Florida’s Gulf Coast. It is bordered by the cities of Tampa Bay and St. Petersburg to the north, Hardee and DeSoto counties to the east, the city of Sarasota to the south, and the Gulf of Mexico to the west. The county is one of the fastest-growing in Florida, a state that consistently ranks among the 10 fastest-growing states in the U.S.. The agency operates under the direction of Jacob Saur, the county’s director of public safety, and James Crutchfield, the county’s chief of EMS. Manatee County Emergency Medical Services (EMS) is the county’s sole provider of advanced life support (ALS) transport services. The agency has a 182-person staff and a fleet of 20 ALS units consisting of ambulances and personnel assigned to fire engines. Both Saur and Crutchfield have many years of experience and deep institutional knowledge regarding EMS operations. However, both realized that very little, if any of this knowledge had been memorialized.

Challenges:

Manatee County Emergency Medical Services lacked both short-term and long-term strategic plans.

How MCP Helped:

The agency hired Mission Critical Partners (MCP) to conduct a comprehensive assessment of all aspects of its operations and develop a five-year strategic plan. Focus was placed on the following areas:

•  Staffing adequacy
•  Fleet and personnel supervision
• Governance (e.g., policies, standard operating procedures, memoranda of understanding, intergovernmental agreements)
• Call volume and adherence to response standards established by the National Fire Protection Association (NFPA)
• Training and quality assurance
• Future growth driven by population growth
• EMS billing and finances

Results:

MCP performed the assessment and then delivered a comprehensive report that detailed the findings. The report also contained a five-year strategic plan and recommendations to improve the agency’s operations.

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