The Mission-Critical Resource Center

On-Demand Webinar: COVID-19: Maintaining Operations Remotely

Today’s public safety answering points (PSAPs) and emergency communications centers (ECCs) play a critical role in communities during normal times, but in times of crisis, their role becomes even more important. As the COVID-19 pandemic continues its spread across the country, having a plan in place to support remote work for call takers and dispatchers to ensure ongoing operations is imperative. 

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Maintaining Operations Remotely During a Public-Health Crisis

In Summary:

  • As the COVID-19 pandemic continues to evolve, public safety, law enforcement and other mission-critical organizations need to prepare for the possibility of remote operations
  • There are a number of options available to agencies for remote call-handling, computer-aided dispatch (CAD), and radio dispatch
  • Which option makes the most sense for your agency to protect staff members from viral illnesses, like COVID-19, with minimal interruption to operations?

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Implementing a Successful Public Safety Radio System Upgrade

In Summary:

  • Every year, an estimated 240 million calls are received by 911 dispatchers across the United States. Once those calls are placed, the fast and accurate operation of two-way radio communications is essential to support the response. Often saving lives.
  • As traditional technologies begin to reach end of life, it is critical that agencies take steps to implement new technologies to enhance their current emergency response operations.
  • The process for upgrading or replacing an existing land mobile radio (LMR) system can seem daunting, but it does not have to be.

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Topics: Land Mobile Radio, Consulting, White Papers

Posted on April 1, 2020

Developing an RFP for Your Radio System Upgrade or Replacement

In Summary:

  • A radio system upgrade or replacement project does not need to be daunting or overwhelming
  • Obtaining a new system through the request for proposals (RFP) process allows agencies to select a best-of-breed solution, ultimately yielding better results
  • Any RFP should have the same standard elements, but not customizing your RFP to your project could result in proposals for unnecessary work, extra costs and, ultimately, a project that does not meet goals or expectations

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Topics: Land Mobile Radio, Consulting, White Papers

Posted on March 9, 2020

On-Demand Webinar: How to Prepare for Florida House Bill 441

On July 1, new legislation went into effect in the state of Florida that has major implications for public safety agencies. The legislation — HB 441 — introduces stringent requirements for public safety answering points (PSAPs) relating to radio and E911 communications.

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