The Mission-Critical Resource Center

The Lean ECC: A Way to Make ECCs Better at What They Do

In Summary:

  • The emergency communications landscape is changing rapidly and emergency communications centers (ECCs) have adapted the way that they handle 911 calls and support emergency responders
  • Today, technology and science play a much larger role in the way ECCs operate — resulting in new approaches that are not only effective, but repeatable and scalable
  • One such approach, known as the lean ECC, focuses on removing extraneous steps in a center's workflows to help meet national standards 
  • This does not mean reducing staff — rather, this approach leverages an ECCs existing resources more efficiently to enhance the quantity and quality of what is being accomplished

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MCP's 2020 Public Safety Predictions Infographic

Mission Critical Partners surveyed some our subject-matter experts to hear their predictions regarding what will public safety trends will shape the next decade and the public safety industry outlook. Today's public safety landscape is evolving more quickly than ever before. To help illustrate what's coming, as well as where we believe the industry is headed this year, we put together an infographic fueled by statistics on what's substantially impacting the industry, as well as where we believe its headed. See why the experts believe that actionable data, cloud-based technology deployments and new approaches to workforce management will be priorities.

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NCT9-1-1 Revolutionizes 9-1-1 Service and Delivery with MCP's Guidance

In Summary: 

  • NCT9-1-1 is responsible for 43 PSAPs in 13 counties surrounding the Dallas/Fort Worth metroplex. They had a vision of leading the 9-1-1 sector with implementation of an Next Generation 9-1-1 system (NG9-1-1) and needed support building a roadmap to get there.
  • Together, NCT9-1-1 and MCP created a strategic NG9-1-1 Master Plan that would enable a complete transition to NG9-1-1 while evolving the organization's entire program.
  • NCT9-1-1 has made significant progress toward realizing the full benefits of NG9-1-1 technology all while enhancing its organizational culture.

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Memphis Police and 911 Communications Enjoys a Rebirth with MCP's Support

In Summary: 

  • Memphis Police and 911 Communications was challenged by aging infrastructure, antiquated systems and an understaffed 911 center.
  • To help overcome these challenges, the Shelby County 911 District completed two 911 center staffing studies, built a new state-of-the-art 911 center, and an upgraded computer-aided dispatch (CAD) system.
  • Today, the situation in Memphis has taken a 180-degree turn. The District has decreased their average time to answer a call from 90 seconds to 6 seconds.

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On-Demand Webinar: Workforce Optimization

In public safety, staffing has become the proverbial “thing under the bed,” the one operational aspect that keeps PSAP leaders up at night. While personnel churn has always been a challenge in the industry, today it is exacerbated by a healthy economy, with many telecommunicators leaving for less stressful, better-paying jobs, and a shrinking candidate pool.

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Topics: Workforce Optimization, On-Demand Webinars

Posted on September 6, 2019