The Mission-Critical Resource Center

MCP's 2020 Public Safety Predictions Infographic

Mission Critical Partners surveyed some our subject-matter experts to hear their predictions regarding what will public safety trends will shape the next decade and the public safety industry outlook. Today's public safety landscape is evolving more quickly than ever before. To help illustrate what's coming, as well as where we believe the industry is headed this year, we put together an infographic fueled by statistics on what's substantially impacting the industry, as well as where we believe its headed. See why the experts believe that actionable data, cloud-based technology deployments and new approaches to workforce management will be priorities.

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On-Demand Webinar: The 10 Trends That Will Impact Public Safety

As we enter a new decade of public safety, what trends will shape the next ten years of public safety communications, and the year ahead? In our first webinar of 2020 we highlighted emerging technologies and trends to help public safety leaders make more informed decisions for this year and beyond. These industry trends cannot be ignored. 

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NCT9-1-1 Revolutionizes 9-1-1 Service and Delivery with MCP's Guidance

In Summary: 

  • NCT9-1-1 is responsible for 43 PSAPs in 13 counties surrounding the Dallas/Fort Worth metroplex. They had a vision of leading the 9-1-1 sector with implementation of an Next Generation 9-1-1 system (NG9-1-1) and needed support building a roadmap to get there.
  • Together, NCT9-1-1 and MCP created a strategic NG9-1-1 Master Plan that would enable a complete transition to NG9-1-1 while evolving the organization's entire program.
  • NCT9-1-1 has made significant progress toward realizing the full benefits of NG9-1-1 technology all while enhancing its organizational culture.

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On-Demand Webinar: Integrating Broadband & NG911 Into ECCs

As public safety continues to move toward the implementation of next generation 911 (NG911) and public safety broadband networks, like FirstNet from AT&T, agencies need to seriously consider the implications of these new technologies for the emergency communications center (ECC). More importantly, agencies need to understand how the two will work together and why interoperability of these technologies is crucial to successfully improving emergency response.

This on-demand webinar discusses how public safety broadband networks and NG911 need to work together and the operational impact these technologies will have on the ECC.

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Improving Emergency Response & Employee Wellness in Iredell County

In Summary:

  • Emergency services in Iredell County, N.C., were faced with disparate, small facilities, aging technology and less-than-ideal working conditions.
  • To overcome these challenges, the County made the decision to pursue a new facility that would house the emergency communications center, Emergency Management/Fire Services department, Iredell County Emergency Medical Services and the the Statesville EMS base under one roof, in a state-of-the-art facility.
  • Today, the new Iredell County Emergency Communications Center is part of a larger complex that houses additional county agencies and departments, allowing for increased collaboration within public safety and the County at large. The new facility also offers improved working conditions for more than 200 public safety employees.

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