The Mission-Critical Resource Center

On-Demand Webinar: How to Prepare for Florida House Bill 441

On July 1, new legislation went into effect in the state of Florida that has major implications for public safety agencies. The legislation — HB 441 — introduces stringent requirements for public safety answering points (PSAPs) relating to radio and E911 communications.

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The Uses Continue to Emerge: Public Safety Drones and Considerations

In Summary:

  • Public safety agencies are adopting drones at increasing rates to enhance emergency response operations.
  • However, many public safety agencies run into roadblocks in leveraging this technology because public safety use cases generally are not considered in most state legislatures.
  • This whitepaper discusses what agencies should consider as they stand up their drone programs.

In this whitepaper we explore the uses cases, the potential legal impacts of using drones, and the options public safety agencies should consider when implementing a drones program.

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The Case for Push-to-Talk in Public Safety

In Summary:

  • First responders have long depended on traditional land mobile radio (LMR) systems that feature public safety-grade radios and infrastructure.
  • While commercial networks are typically not ideal for public safety use, as they can become overloaded during an emergency, commercial push-to-talk (PTT) technology could benefit public safety.

In this whitepaper we explore the pros and cons of commercial PTT technology for public safety, including the improvements to commercial PTT capabilities and the cost-efficiencies the technology offers for agencies. 

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Topics: Broadband, Public Safety Technology, White Papers

Posted on October 4, 2019

Regional Computer-Aided Dispatch Models

In Summary:

  • For years, public safety communications systems have operated as standalone systems that are used to serve the citizens of a single geographic area.
  • As communities have grown, the need for improved communication between dispatchers and first responders, and across jurisdictional lines, has increased. 
  • Agencies across the country have begun to consider regional models for their computer-aided dispatch (CAD) and other public safety systems in order to improve efficiency, share resources with other agencies and reduce costs.

In this whitepaper, we explore two models of regional CAD systems and explore the pros and cons of each one. 

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Topics: Operations, Public Safety Technology, White Papers

Posted on October 4, 2019

Memphis Police and 911 Communications Enjoys a Rebirth with MCP's Support

In Summary: 

  • Memphis Police and 911 Communications was challenged by aging infrastructure, antiquated systems and an understaffed 911 center.
  • To help overcome these challenges, the Shelby County 911 District completed two 911 center staffing studies, built a new state-of-the-art 911 center, and an upgraded computer-aided dispatch (CAD) system.
  • Today, the situation in Memphis has taken a 180-degree turn. The District has decreased their average time to answer a call from 90 seconds to 6 seconds.

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