The Mission-Critical Resource Center

The Five Biggest Takeaways from This Year’s NENA Conference

If you didn’t travel to Orlando last week for the annual National Emergency Number Association (NENA) conference, it can be summed up with one word: progress. The key themes were industry advancement and innovation with several game-changing technologies and initiatives being launched. 

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A Blueprint to Help Public Safety Organizations Understand Their Environments

 In Summary:

  • For public safety officials, the task of monitoring and assessing the myriad technological and operational factors that determine the center's success or failure is a big, complicated and time-consuming job.

  • Leaders need help understanding where their centers stand regarding factors such as cybersecurity, IT and networks, next generation 911 (NG911), staffing, and more.

  • MCP's Model for Advancing Public SafetySM, also known as MAPSSM, is a proprietary assessment program that helps assess a program against standards, best practices, and the collective knowledge of MCP's 115+ specialized public safety professionals.


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Infographic: Tips for Evaluating Vendor Proposals

Evaluation of proposals and award of a project are not the last steps of the request for proposals process, but they are some of the most important. This infographic outlines tips to keep in mind as you prepare for evaluation and throughout the evaluation process.

Infographic - Evaluating Tips

 

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National Capital Region CAD2CAD Assessment

In Summary:

  • A CAD2CAD initiative within the National Capital Region (NCR) had been successful in reducing response times, a lack of governance structure and no rules or regulations regarding growth kept the model from being sustainable long term.
  • MCP helped the participating agencies lay out a detailed plan for the program's future.
  • Today, the CAD2CAD program sees continued success following MCP's recommendations.

Overview and Agency Challenge

Participants in the National Capital Region CAD2CAD initiative include the City of Alexandria, Arlington County, Fairfax County, Loudoun County and the Metropolitan Washington Airports Authority (MWAA), which consists of Dulles International Airport, Reagan National Airport and the Dulles Toll Road. They looked to expand the CAD2CAD initiative and establish a clear vision and governance structure, as well as determine how to make the model sustainable long-term.

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The Evolution of the Emergency Communications Ecosystem

In Summary:

  • Emergency communications centers are not much different from what they were when they first appeared on the scene a half century ago.

  • PSAPs need to jettison the legacy analog call-handling equipment that has existed for the last 50 years, and replace it with new equipment capable of processing calls and data that originates from digital devices.

  • The evolution of the emergency communications ecosystem will result in PSAPs and telecommunicators that will look and behave very differently than they do today. 


The public safety sector and emergency communications has reached an inflection point. Technology has evolved dramatically, and the needs and expectations of the public served by PSAPs have evolved as well. Data has overtaken voice in terms of importance. As a result, PSAPs need systems that are capable of leveraging the enormous amount of data is that already available, yet inaccessible today. Legacy call-handling equipment equipment that has existed for the last 50 years needs to be replaced with new equipment capable of processing calls and data originating from digital, Internet-Protocol (IP)-based devices.

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