In Summary:

• Manatee County Emergency Medical Services lacked short-term and long-term strategic plans.
• Mission Critical Partners (MCP) was hired to conduct a comprehensive assessment of all aspects of its operations and develop a five-year strategic plan.
• MCP performed the assessment and then delivered a comprehensive report that detailed the findings. The report also contained a five-year strategic plan and recommendations to improve the agency’s operations.

Background:

In Summary:

• The Lubbock Emergency Communication District (ECD) needed a way to interconnect the eight emergency communications centers (ECCs) it supports, enhance its 911 call-handling capabilities, and position itself well for the transition to Next Generation 911 (NG911) service.
• Mission Critical Partners was hired by the district to support its efforts to replace its call-routing and call-handling systems, implement a fiber-optic network, and build a new administrative center, which houses its data and training centers, and which also can serve as a backup ECC.
• Today the district has a new emergency services Internet Protocol network (ESInet), new hosted 911 call-routing and call-handling capabilities and more.

Background:

In Summary:

• Manatee County's audiovisual system that served the county’s public safety complex was experiencing significant issues concerning reliability, lack of flexibility and difficult-to-view screens.
• The county partnered with Mission Critical Partners to provide subject-matter expertise and to guide and support the procurement process.
• The new system is extremely flexible, even allowing users working remotely to access it, which has been an important benefit during the COVID-19 pandemic.

Background

Manatee County is located along Florida’s Gulf Coast. It is bordered by the cities of Tampa Bay and St. Petersburg to the north, Hardee and DeSoto counties to the east, the city of Sarasota to the south, and the Gulf of Mexico to the west. 

In Summary:

• As the COVID-19 pandemic has caused organizations across the country, including public safety agencies, to to revise policies and change the way they do business in order to protect staff members and the community
• The current public health crisis shines a light on the need for public safety agencies to plan and prepare for contagion or widespread illness as part of the continuity-of-operations planning process
• From small changes to operational policies, to large building design and development considerations, there are a number of actions agencies can take to protect personnel inside the facility

Public safety answering points (PSAPs) and emergency operations centers (EOCs) must provide security and peace of mind for the communities and first responders they serve. Unfortunately, many of today’s mission-critical facilities are aging, unable to accommodate the needs of growing communities and outfitted with technology that is reaching end-of-life. With limited budgets and resources, how do agencies and public safety leaders make the case for a facility upgrade?