The Mission-Critical Resource Center

Infographic: You've Been Hacked

Are you ready to respond to a cyberattack?  They are likely to happen and your response plan will have direct bearing on your ability to mitigate such attacks, and on your cybersecurity posture as a whole.

Infographic: Cloud Factors to Consider

Benefits gained from a cloud-based solution are considerable compared with traditional implementations methods. Not only are more state and federal public safety agencies moving the cloud, but cloud-based solutions also are being leveraged by mission-critical entities such as the

Infographic: Introduction to Cloud Deployments for Public Safety and Justice Agencies

Cloud-based solutions offer some impressive benefits. Numerous innovations are being offered to enhance public safety and justice agency operations. Some agencies, however, may feel hesitant to adopt these due to a lack of familiarity. In this infographic, we introduce the varying types of cloud environments available today and explore the considerations associated with model.

MCP Assessment Helps Manatee County, FL EMS Plan Its Future

MCP delivered a five-year strategic plan and recommendations to improve the agency’s operations

MCP Provides Expertise to Lubbock, TX ECD

Today the district has a new emergency services Internet Protocol network (ESInet), new hosted 911 call-routing and call-handling capabilities, and more.

MCP's Helps Manatee County, FL Replace Aging AV System

In Summary:

• Manatee County's audiovisual system that served the county’s public safety complex was experiencing significant issues concerning reliability, lack of flexibility and difficult-to-view screens.
• The county partnered with Mission Critical Partners to provide subject-matter expertise and to guide and support the procurement process.
• The new system is extremely flexible, even allowing users working remotely to access it, which has been an important benefit during the COVID-19 pandemic.

Background

Manatee County is located along Florida’s Gulf Coast. It is bordered by the cities of Tampa Bay and St. Petersburg to the north, Hardee and DeSoto counties to the east, the city of Sarasota to the south, and the Gulf of Mexico to the west. 

Tips for Improving Building Health and Safety

In Summary:

• As the COVID-19 pandemic has caused organizations across the country, including public safety agencies, to to revise policies and change the way they do business in order to protect staff members and the community
• The current public health crisis shines a light on the need for public safety agencies to plan and prepare for contagion or widespread illness as part of the continuity-of-operations planning process
• From small changes to operational policies, to large building design and development considerations, there are a number of actions agencies can take to protect personnel inside the facility

On-Demand Webinar: The Aging PSAP - Making the Case for a New Facility

Public safety answering points (PSAPs) and emergency operations centers (EOCs) must provide security and peace of mind for the communities and first responders they serve. Unfortunately, many of today’s mission-critical facilities are aging, unable to accommodate the needs of growing communities and outfitted with technology that is reaching end-of-life. With limited budgets and resources, how do agencies and public safety leaders make the case for a facility upgrade?

Improving Emergency Response & Employee Wellness in Iredell County

In Summary:

• Emergency services in Iredell County, N.C., were faced with disparate, small facilities, aging technology and less-than-ideal working conditions.
• To overcome these challenges, the County made the decision to pursue a new facility that would house the emergency communications center, Emergency Management/Fire Services department, Iredell County Emergency Medical Services and the the Statesville EMS base under one roof, in a state-of-the-art facility.
• Today, the new Iredell County Emergency Communications Center is part of a larger complex that houses additional county agencies and departments, allowing for increased collaboration within public safety and the County at large. The new facility also offers improved working conditions for more than 200 public safety employees.

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Memphis Police and 911 Communications Enjoys a Rebirth with MCP's Support

In Summary: 

• Memphis Police and 911 Communications was challenged by aging infrastructure, antiquated systems and an understaffed 911 center.
• To help overcome these challenges, the Shelby County 911 District completed two 911 center staffing studies, built a new state-of-the-art 911 center, and an upgraded computer-aided dispatch (CAD) system.
• Today, the situation in Memphis has taken a 180-degree turn. The District has decreased their average time to answer a call from 90 seconds to 6 seconds.

Infographic: Benefits of Working With a Public Safety Consulting Firm

From migrating to a new facility, acquiring forward-looking, mission-critical technology to integrating data originating from modern, digital-based devices, Mission Critical Partners is helping public safety organizations feel peace of mind and realize greater success during complex initiatives. Learn more about the benefits of working with a consultant in our infographic below.

New EOC Facility Improves PEMA’S Operational and Administrative Capabilities

In Summary:

• A Pennsylvania statewide EOC agency suffered from a lack of space at an aging facility that prevented them to introduce new technology and replace antiquated systems.

• MCP and its partner, SCHRADERGROUP, worked together to help PEMA build a new state-of-the-art facility and ancillary building that opened in July 2016.

• The new facility is considered a crown jewel that dramatically enhances PEMA's operational and administrative capabilities

Overview and Agency Challenge

An Emergency Operations Center (EOC) facility located in Harrisburg, PA is home to the Pennsylvania Emergency Management Agency (PEMA), a cabinet-level agency that is tasked with coordinating prevention, preparedness, response and recovery activities related to natural and man-made emergencies in the Commonwealth of Pennsylvania. Lack of space and age prevented them from serving the needs of a statewide EOC and limited their ability to introduce new technology and replace aging systems.