The Mission-Critical Resource Center

The Five Biggest Takeaways from This Year’s NENA Conference

If you didn’t travel to Orlando last week for the annual National Emergency Number Association (NENA) conference, it can be summed up with one word: progress. The key themes were industry advancement and innovation with several game-changing technologies and initiatives being launched. 

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A Blueprint to Help Public Safety Organizations Understand Their Environments

 In Summary:

  • For public safety officials, the task of monitoring and assessing the myriad technological and operational factors that determine the center's success or failure is a big, complicated and time-consuming job.

  • Leaders need help understanding where their centers stand regarding factors such as cybersecurity, IT and networks, next generation 911 (NG911), staffing, and more.

  • MCP's Model for Advancing Public SafetySM, also known as MAPSSM, is a proprietary assessment program that helps assess a program against standards, best practices, and the collective knowledge of MCP's 115+ specialized public safety professionals.


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Infographic: Benefits of Working With a Public Safety Consulting Firm

From migrating to a new facility, acquiring forward-looking, mission-critical technology to integrating data originating from modern, digital-based devices, Mission Critical Partners is helping public safety organizations feel peace of mind and realize greater success during complex initiatives. Learn more about the benefits of working with a consultant in our infographic below.

Benefits-of-Working-with-a-Consultant-Final

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Infographic: Network Management: 10 Facts Every PSAP Should Know

Most public safety organizations are unaware of every network, system, component and device used by their agency, and most do not maintain up-to-date inventories of their network and system infrastructure. MCP can maintain applications and keep networks secure, stable and running efficiently.

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How to Navigate the Complexities of Mission-Critical Vendor Management

In Summary:

  • Today's average public safety agency has more than 30 vendor support agreements to manage.

  • Vendor support agreements have become more difficult to understand given their size and complexity.

  • Public safety organizations are looking for strategies to help navigate the complexities associated with today's increasingly complicated vendor environment.


It used to be much easier for public safety agencies to manage their vendors compared to a decade ago. At that time they were simple and easy to understand and they generally only involved the radio, computer-aided dispatch (CAD) and 911 call-handling system providers.

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