The Mission-Critical Resource Center

MCP Helps TECB Address Cybersecurity Vulnerabilities at Emergency Communications Districts Across Tennessee

In Summary

  • The Tennessee Emergency Communications Board (TECB) provides management and operations support to Tennessee's 100 emergency communications districts (ECDs), which in turn provide emergency communciations services to the state's citizens and visitors via 119 primary and 24 secondary or backup emergency communications centers.
  • Because of cybersecurity threats, the TECB decided that it needed a baseline security and cybersecurity assessment of Tennessee's 911 environment, and the Board partnered with Mission Critical Partners to conduct the assessment.
  • As part of the project, each ECC received a report that identified and prioritized the risks associated with its unique 911 network and system environment, as well as strategies and tactics that each ECC could use to improve its physical security and cybersecurity posture.

Background

The TECB is transitioning to a statewide emergency services Internet Protocol (IP) network (ESInet) that will provide the transport architecture necessary to deliver 911 calls to Next Generation 911 (NG911)-compliant ECCs. NG911 is an advanced broadband communications system that enables the transmission of real-time text, images and video, in addition to voice, to help improve emergency response. 

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Episode 4: Solid Governance Strategies that Deliver Results

MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The fourth episode on the MCP Podcast Network is entitled “Solid Governance Strategies that Deliver Results.” This episode explores best practices for a solid governance strategy.

An edited transcript is available below.

Panelists include:

  • Nancy Pollock, MCP senior consultant, applies her in-depth knowledge of public-safety communications, legislative, governance, policy, operations, and technology developed over her 35-year career to client engagements.
  • Karyn Henry, J.D., an MCP communications consultant that brings years of wireless and telecommunications group leadership towards legal and regulatory initiatives. She brings policies and procedures expertise to MCP projects to develop for innovative solutions.
  • The episode is moderated by Glenn Bischoff, MCP content specialist and former editor of Urgent Communications and Fire Chief magazines.
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MCP Helps Region 13 Better Understand Its GIS Environment

In Summary:

  • GIS-generated geospatial data will be used in the NG911 environment to ensure that emergency calls are routed to the appropriate emergency communications center (ECC) to dispatch the appropriate emergency response
  • Today, Region 13 Task Force, a collaborative effort of 14 counties in southwestern Pennsylvania, plus the city of Pittsburgh, manages a emergency services Internet Protocol (IP) network (ESInet). To continue their efforts towards a regionwide approach, the task force wanted the ability to share data between the counties
  • Having the ability to access data regionally will go a long way toward eliminating gaps and overlaps along jurisdictional boundaries that negatively impact the abilty to dispatch the appropriate response to an emergency incident, amongst other benefits

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Topics: Next Generation 911 Networks, Case Studies

Posted on September 23, 2020

MCP Gives Lower Rio Grande Development Council Peace of Mind About Its Communications Network

In Summary:

  • The Lower Rio Grande Development Council, which is a voluntary association of local governments formed under Texas law as one of the state's 24 regional councils of governments (COGs), serves the region's counties by delivering 911 emergency calls to 18 emergency communications centers (ECCs).
  • They operate a Internet Protocol (IP)-based network is generally more vulnerable to outages compared to legacy networks and systems.
  • The Council turned to Mission Critical Partners in 2019 to help diminish the risk of network/system failures and keep the 911 network and its supporting systems operating optimally by providing network management and monitoring services.

Background: 

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MCP Helps Carroll County Move Closer to NG911 by Supporting Its GIS Efforts

In Summary:

  • A county in Maryland needed to develop a plan to create and maintain GIS data and continue the migration to Next Generation 911 after a key GIS professional retired.
  • GIS plays an essential role in the transition from legacy 911 service to NG911 service, which will rely on GIS-generated geospatial data to locate callers, route calls correctly, and dispatch the appropriate emegency response.
  • The county partnered with Mission Critical Partners to assume the duties of the PSAP's departed GIS professional and provide a Model for Advancing Public Safety (MAPS) assessment that would act as a roadmap for implementing NG911 service within its jurisdiction.

Background:

Carroll County is nestled in the center of Maryland and contains a mix of rural and suburban land with eight incorporated municipalities within its 453 square miles. It is part of the Baltimore-Columbia-Towson metropolitian statistical area, which is the 20th-largest market in the United States with more than 2.6 million residents.

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