The Mission-Critical Resource Center

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Infographic: You've Been Hacked

Are you ready to respond to a cyberattack?  They are likely to happen and your response plan will have direct bearing on your ability to mitigate such attacks, and on your cybersecurity posture as a whole.

Infographic: Cloud Factors to Consider

Benefits gained from a cloud-based solution are considerable compared with traditional implementations methods. Not only are more state and federal public safety agencies moving the cloud, but cloud-based solutions also are being leveraged by mission-critical entities such as the

Infographic: Introduction to Cloud Deployments for Public Safety and Justice Agencies

Cloud-based solutions offer some impressive benefits. Numerous innovations are being offered to enhance public safety and justice agency operations. Some agencies, however, may feel hesitant to adopt these due to a lack of familiarity. In this infographic, we introduce the varying types of cloud environments available today and explore the considerations associated with model.

Infographic: Tips for Evaluating Vendor Proposals

Evaluation of proposals and award of a project are not the last steps of the request for proposals process, but they are some of the most important. This infographic outlines tips to keep in mind as you prepare for evaluation and throughout the evaluation process.

Infographic - Evaluating Tips


How to Navigate the Complexities of Mission-Critical Vendor Management

In Summary:

  • Today's average public safety agency has more than 30 vendor support agreements to manage.

  • Vendor support agreements have become more difficult to understand given their size and complexity.

  • Public safety organizations are looking for strategies to help navigate the complexities associated with today's increasingly complicated vendor environment.

It used to be much easier for public safety agencies to manage their vendors compared to a decade ago. At that time they were simple and easy to understand and they generally only involved the radio, computer-aided dispatch (CAD) and 911 call-handling system providers.

New EOC Facility Improves PEMA’S Operational and Administrative Capabilities

In Summary:

  • A Pennsylvania statewide EOC agency suffered from a lack of space at an aging facility that prevented them to introduce new technology and replace antiquated systems.

  • MCP and its partner, SCHRADERGROUP, worked together to help PEMA build a new state-of-the-art facility and ancillary building that opened in July 2016.

  • The new facility is considered a crown jewel that dramatically enhances PEMA's operational and administrative capabilities

Overview and Agency Challenge

An Emergency Operations Center (EOC) facility located in Harrisburg, PA is home to the Pennsylvania Emergency Management Agency (PEMA), a cabinet-level agency that is tasked with coordinating prevention, preparedness, response and recovery activities related to natural and man-made emergencies in the Commonwealth of Pennsylvania. Lack of space and age prevented them from serving the needs of a statewide EOC and limited their ability to introduce new technology and replace aging systems.

MCP Provides Vendor Support Services in Cobb County, GA to Drive Service Excellence and Cost-Savings

In Summary:

  • Cobb County, Georgia public safety officials wanted to assure they were paying a fair price for support of their land mobile radio (LMR) system.

  • Working alongside MCP, they completed a fair market pricing assessment and data-driven analysis for the LMR system maintenance costs.

  • Armed with this information, the partnership was able to negotiate more favorable cost targets, enhanced system performance reports and significant savings on costs.

Overview and Agency Challenge

Looking to lower expenses without sacrificing support, Cobb County, Georgia, began exploring the possibilities of renegotiating their Project 25 (P25) land mobile radio system maintenance agreement with the vendor. They wanted to better understand the services, terms and conditions, and the associated costs included with the maintenance contract. With limited knowledge of how their fees compared to similar-sized systems in the public safety sector, they sought assurance they were paying a fair price for the support provided.