The Mission-Critical Resource Center

On-Demand Webinar: Mission-Critical Vendor Management 101

The average mission-critical agency oversees more than 30 different vendors responsible for various network systems and operations. Agencies are more dependent on vendors than ever before and, as result, their spend and risk continues to increase and their satisfaction continues to decrease. During this webinar, we discuss steps that can be taken to improve vendor performance and drive more value from your agency's vendor agreements.

Discussion topics include:

  • The purpose and objective of vendor agreements
  • What's required to be in an agreement
  • How to facilitate accountability on vendor support performance
  • Strategies and guidelines in negotiating vendor support agreements

On-demand webinar length: 45 minutes