The Mission-Critical Resource Center

A Blueprint to Help Public Safety Organizations Understand Their Environments

 In Summary:

  • For public safety officials, the task of monitoring and assessing the myriad technological and operational factors that determine the center's success or failure is a big, complicated and time-consuming job.

  • Leaders need help understanding where their centers stand regarding factors such as cybersecurity, IT and networks, next generation 911 (NG911), staffing, and more.

  • MCP's Model for Advancing Public SafetySM, also known as MAPSSM, is a proprietary assessment program that helps assess a program against standards, best practices, and the collective knowledge of MCP's 115+ specialized public safety professionals.


Read More

On-Demand Webinar: Mission-Critical Vendor Management 101

The average mission-critical agency oversees more than 30 different vendors responsible for various network systems and operations. Agencies are more dependent on vendors than ever before and, as result, their spend and risk continues to increase and their satisfaction continues to decrease. During this webinar, we discuss steps that can be taken to improve vendor performance and drive more value from your agency's vendor agreements.

Discussion topics include:

Read More

Infographic: Network Management: 10 Facts Every PSAP Should Know

Most public safety organizations are unaware of every network, system, component and device used by their agency, and most do not maintain up-to-date inventories of their network and system infrastructure. MCP can maintain applications and keep networks secure, stable and running efficiently.

Read More

Infographic: Tips for Evaluating Vendor Proposals

Evaluation of proposals and award of a project are not the last steps of the request for proposals process, but they are some of the most important. This infographic outlines tips to keep in mind as you prepare for evaluation and throughout the evaluation process.

Infographic - Evaluating Tips

 

Read More

How to Navigate the Complexities of Mission-Critical Vendor Management

In Summary:

  • Today's average public safety agency has more than 30 vendor support agreements to manage.

  • Vendor support agreements have become more difficult to understand given their size and complexity.

  • Public safety organizations are looking for strategies to help navigate the complexities associated with today's increasingly complicated vendor environment.


It used to be much easier for public safety agencies to manage their vendors compared to a decade ago. At that time they were simple and easy to understand and they generally only involved the radio, computer-aided dispatch (CAD) and 911 call-handling system providers.

Read More