MCP Insights

Life at MCP: Meet Joe Wheeler, VP of Justice and Courts

Posted on March 10, 2021 by Glenn Bischoff

Over the last two years, Mission Critical Partners has grown significantly through acquisition, starting with Athena Advanced Networks in 2018, and continuing with Black & Veatch Public Safety and URL Integration last year. Last month, MCP announced its latest acquisition, Seattle-based MTG Management Consultants. The subject-matter experts who are joining MCP will enable us to better serve clients in the public-safety and justice communities by helping them enhance data integration and address their technology challenges.

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Crisis Communications Planning for Mission Critical Agencies: The Basics

Posted on November 4, 2020 by Tessa Seigworth

Public safety and other critical-infrastructure agencies responsible for providing mission-critical and lifesaving services to their communities must be able to do so under any circumstances. To ensure that they are able to maintain operations, agencies develop continuity-of-operations (COOP) and disaster-recovery (DR) plans to help mitigate the impact of a crisis. What these plans often forget, however, is how an agency will communicate with its stakeholders, both internal and external, during a crisis.

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Missed Opportunities: Improving EMS Billing

Posted on October 16, 2020 by Jose Marti

As we have previously discussed, emergency medical services (EMS) agencies are undergoing a seismic shift in the way they operate. While many of these changes can be directly attributed to the current landscape resulting from the COVID-19 pandemic, some challenges facing agencies today are not new. One such challenge concerns the billing and reimbursement process.

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