Operations (2)
Vaccinating 911 Telecommunicators Is a National Imperative
The COVID-19 pandemic has impacted every aspect of life for most Americans and our nation’s emergency ...
January 29, 2021
The Seven Best Cybersecurity Resolutions for the New Year
Cybersecurity continues to be a persistent problem for government agencies, including those operating in the ...
January 22, 2021
2020—Year in Review
The year 2020 was fraught with challenges, most notably those generated by the COVID-19 pandemic. Public ...
December 23, 2020
Succession Planning Is a Must for Every Emergency Communications Center
The term “baby boomer” applies to anyone born between 1946 and 1964. There have been a lot of us—according to ...
November 11, 2020
Public Safety Needs a Better Way to Triage Emergency Calls
At MCP, our mission is to help clients improve emergency response outcomes. Depending on the client and its ...
October 22, 2020
Missed Opportunities: Improving EMS Billing
As we have previously discussed, emergency medical services (EMS) agencies are undergoing a seismic shift in ...
October 16, 2020
What Is Leadership?
Leadership has been defined by many people in many ways. A definition that I like goes like this: leadership ...
October 7, 2020
The Changing Operational Landscape of Emergency Medical Services
To the average person, emergency medical services (EMS) always have looked the same, operating in the same ...
September 4, 2020
NG911 Strategic Plans Only Are Effective If They Can Be Operationalized Effectively
Many organizations have short- and long-term strategic plans. Successful organizations have strategic plans ...
August 27, 2020
Panel Discussion Offers Myriad Tips for Battling Public Safety’s Ever-Growing Cybersecurity Menace
The cybersecurity problem that public safety agencies have is very big and it’s not going away—if anything, ...
July 15, 2020