In public safety, staffing has become the proverbial “thing under the bed,” the one operational aspect that keeps PSAP leaders up at night. While personnel churn has always been a challenge in the industry, today it is exacerbated by a healthy economy, with many telecommunicators leaving for less stressful, better-paying jobs, and a shrinking candidate pool.

During this presentation, Mission Critical Partners' Bonnie Maney discusses the concept of workforce optimization and how this new approach to staffing can help public safety agencies overcome some of their most pressing challenges.

Discussion topics include:

• The definition and pillars of workforce optimization
• The new skills and training that will be required for all PSAP employees
• Strategies for overcoming staffing challenges
• Recruiting and screening tactics for expanding the candidate pool

Webinar length: 60 minutes