The Mission-Critical Resource Center

NCT9-1-1 Revolutionizes 9-1-1 Service and Delivery with MCP's Guidance

In Summary: 

  • NCT9-1-1 is responsible for 43 PSAPs in 13 counties surrounding the Dallas/Fort Worth metroplex. They had a vision of leading the 9-1-1 sector with implementation of an Next Generation 9-1-1 system (NG9-1-1) and needed support building a roadmap to get there.
  • Together, NCT9-1-1 and MCP created a strategic NG9-1-1 Master Plan that would enable a complete transition to NG9-1-1 while evolving the organization's entire program.
  • NCT9-1-1 has made significant progress toward realizing the full benefits of NG9-1-1 technology all while enhancing its organizational culture.


The NCT9-1-1 and Mission Critical Partners (MCP) partnership began in 2009 when the two organizations embarked on a road-mapping effort to ensure the region’s complete transition to Next Generation 9-1-1 (NG9-1-1) services. What ensued is a long-standing relationship that has resulted in NCT9-1-1 becoming a leader in in the public safety communications sector regarding the NG9-1-1 migration.


After embarking on a road-mapping effort to transition the legacy 9-1-1 system to interconnected systems and networks that provide interoperability, NCT9-1-1 and MCP outlined a vision, goals and actionable initiatives to achieve a complete transition to NG9-1-1. 


NCT9-1-1 became one of the first in the public safety communications sector to make significant progress on its NG9-1-1 journey, using a dynamic master plan that measures NG9-1-1 readiness, claiming its sport as a truly-innovative, early-adopter organization. 

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