The Next Generation Workforce: 10 Factors Every PSAP Needs to Consider

There is a lot of change happening in 911 centers today, particularly as it relates to staffing and preparing for the modern public safety communications capabilities that come with text-to-911, Next Generation 911 (NG911) systems, and the availability of enhanced data. This quick read discusses the ten factors that every PSAP needs to consider when it comes to preparing for this transformation.

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