The Mission-Critical Resource Center

MCP Helps NCT911 Improve Its Crisis Communications

In Summary:

  • A 911 service interruption occurred in September 2018 that required the North Central Texas Council of Governments’ 911 Program (NCT911) to communicate with internal and external stakeholders during the crisis—a task made more difficult because a crisis communications plan didn’t exist at the time.
  • MCP subject-matter experts thoroughly assessed the steps taken by NCT911 to communicate information about the outage to the affected internal and stakeholders, and assess their effectiveness in reaching those groups.
  • A crisis communications plan subsequently was completed by NCT911 that contains several actions based on the recommendations provided by MCP.

Background:

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Episode 3: How 911 Can Thrive During and Beyond the COVID-19 Pandemic; Protecting Future 911 Resilience

MCP's informational podcast series features the firm’s subject-matter experts and other industry leaders exploring a wide range of timely topics pertaining to mission-critical communications.

The MCP Podcast Network, created by Mission Critical Partners, recently launched a three-part series entitled, “How the 911 Community Can Thrive During and Beyond the COVID-19 Pandemic.” This episode explores how an emergency communications center (ECC) leader's mindset and skillsets can protect future 911 resilience.

An edited transcript is available below.

Panelists include:

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Infographic: The New Emergency Communications Ecosystem

The public safety sector has reached an inflection point. Technology has evolved dramatically, and the needs and the expectations of the public have evolved as well. What does the evolution of the emergency communications ecosystem look like?

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