The Mission-Critical Resource Center

Infographic: The New Emergency Communications Ecosystem

The public safety sector has reached an inflection point. Technology has evolved dramatically, and the needs and the expectations of the public have evolved as well. What does the evolution of the emergency communications ecosystem look like?

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National Capital Region CAD2CAD Assessment

In Summary:

  • A CAD2CAD initiative within the National Capital Region (NCR) had been successful in reducing response times, a lack of governance structure and no rules or regulations regarding growth kept the model from being sustainable long term.
  • MCP helped the participating agencies lay out a detailed plan for the program's future.
  • Today, the CAD2CAD program sees continued success following MCP's recommendations.

Overview and Agency Challenge

Participants in the National Capital Region CAD2CAD initiative include the City of Alexandria, Arlington County, Fairfax County, Loudoun County and the Metropolitan Washington Airports Authority (MWAA), which consists of Dulles International Airport, Reagan National Airport and the Dulles Toll Road. They looked to expand the CAD2CAD initiative and establish a clear vision and governance structure, as well as determine how to make the model sustainable long-term.

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911 Call-Handling System Procurement and Implementation Support in San Francisco

In Summary:

  • The San Francisco Department of Emergency Management sought a robust, modern call-handling solution and needed guidance defining requirements, as well as during the procurement and implementation process.

  • In 2017, they hired Mission Critical Partners to help them build requirements, and to support the agency's implementation efforts.

  • The new call-handling solution has played a role helping 911 call-answering times improve.


"MCP's guidance during the procurement stage was invaluable. Their familiarity working with 911 call-handling system vendors and their knowledge of the newest technology and vendors available played an essential role helping us feel more comfortable with the requirements-gathering and RFP process."

Jun Chen, PMO Manager, City and County of San Francisco

Overview and Agency Challenge

The city of San Franscisco Department of Emergency Management (DEM) sought a robust, modern call-handling system that would support its 42 call-taking positions. A second requirement was a path to a National Emergency Number Association (NENA) i3-compliant system and meeting public safety standards for performance and reliability. They looked for a partner that could provide guidance defining requirements, as well as during the procurement and implementation process.

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