MCP Insights

MCP's Top Eight Public Safety Predictions for 2019

Posted on January 10, 2019 by Morgan Sava

What trends are expected to disrupt the public safety sector in 2019?

For 911 and emergency response organizations, it has never been more critical to stay ahead of the curve. In this post, Mission Critical Partners' (MCP) subject-matter experts offer their take on the advancements that will have the greatest impact on public safety’s transformation this year.

1. 5G Will Significantly Expand, Opening the Door for Transformative Capabilities that are Limited Today by Wireless Bandwidth.

Dave Sehnert, Director of Innovation and Integration (Twitter: @NG911Consultant)

“5G is expected to expand in 2019 beyond its current limited deployment, and the first wave of smartphones for 5G networks also is expected this year. 5G technology offers speeds that are 10–20 times faster than 4G LTE, and latency is reduced to a few milliseconds. 5G’s impact extends to public safety and other fields that increasingly rely on high-speed connections. Last year, one wireless carrier announced the creation of a 5G First Responder Lab that will serve as an incubator and testing ground for innovative technologies that use 5G and can be deployed for public safety use cases. With 5G, public safety communications finally will benefit from a full spectrum of new and increasingly prevalent technologies, such as sensors, wearables, smartphones, smart buildings, facial-recognition systems and drones, to name a few. The integration of data from these applications into the emergency response ecosystem will create increased situational awareness, reduced response times, and ultimately, the potential for more lives saved.”

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Stop Thinking About 'Staffing 911.' Start Thinking About Workforce Optimization.

Posted on September 18, 2018 by Bonnie Maney

It has never been more challenging to be a PSAP official.

Longer-term considerations include implementing Next Generation 911 (NG911) technology and integrating the nationwide public safety broadband network (NPSBN)—being built under the auspices of the First Responder Network Authority (FirstNet)—into the 911 center’s operations. These are no small tasks.

The one short-term topic that is on everyone’s mind is staffing. It is not something merely to consider—it is the thing under the bed, the thing that keeps you awake—night after night after night. Right now, the 911 community is dealing with an acute 911 staffing shortage. In many cases PSAPs are struggling to keep up with the volume of emergency calls they receive, Obviously, this is placing lives at greater risk, which is a very big problem.

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Topics: Operations, Staffing

D.C. Develops an Interesting Approach to Triaging Low-Acuity 911 Calls

Posted on April 20, 2018 by Jeff Wobbleton

An epidemic is afflicting the entire United States. It involves low-acuity emergency calls to 911 call centers that are overburdening the emergency medical services (EMS) provided by municipal governments. This burden is even extending to the emergency rooms (ERs) to which these patients are transported. The result is that emergency medical technicians (EMTs) increasingly are suffering from stress and morale issues, ambulances are falling into disrepair, and ERs are struggling to keep up with the demand.

Low-acuity calls are those that do not qualify as Basic Life Support (BLS) or Advanced Life Support (ALS) incidents, such as sprains, the flu, a cut requiring stitches, stomach cramps and the like. The problem is that when someone dials 911, the municipality is obligated to dispatch an ambulance/EMT/paramedic to the incident to assess the patient’s condition and, given some patient bill of rights, transport the patient to an ER. This is required regardless of the severity of the incident, even for low-acuity calls, which require neither a visit from EMTs or transport to an ER.

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Five Professional Development 'Must-Dos' for Public Safety Organizations & Pros

Posted on April 10, 2018 by Bonnie Maney

Ten years ago this month, the United States Congress recognized April as “National 911 Education Month”, and ever since the 911 community has organized dedicated events throughout their communities to support public education about this vital, life-saving service. This month also is a fitting time to look inward and focus attention on how much emphasis is placed on education within our own organizations, whether it be a 911 center or a company like ours.

At MCP, we view professional development and mentoring as an integral part of our culture. Not only does it help our staff members cultivate their knowledge and remain current on technological and operational developments, it also plays an important role in employee retention. Every year, we invest more than a million dollars in development and training because we recognize that not investing in our staff could negatively impact how we serve our clients.

For our clients, and public safety professionals in general, the same holds true. Invest in yourself and / or your agency and you will reap the rewards.

Professional development and mentoring in emergency communications has never been as important as it is today for two reasons.

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'A' Player Traits and How to Spot Them Using a Prescreen Interview

Posted on September 19, 2017 by Art Miley

A previous post presented, on a high-level, the approach we take to finding the A players for our public safety communications careers, known as “Topgrading,” a methodology developed by Dr. Brad Smart, who is considered by many to be the world’s foremost expert on hiring practices. This article will explore some of the nuances of Topgrading, and contains tips for public safety leaders looking to find A players to add to their organization.

Unlike the yeti, the A player is no mythical creature. Indeed, the A player—who is defined as a person among the top 10 percent of professionals in his or her chosen field—has numerous discernible traits such as:

  • Best-in-class achievements—A players are results driven, exhibit consistently excellent performance, and often are award winners
  • Superior problem-solving abilities—A players are quick studies and able to perform complex analysis
  • Outstanding leadership skills—A players not only are self-starters, but also self-leaders; typically, you give them a direction, and then get out of their way; they are highly adaptive, they execute needed change, and they inspire others to higher levels of performance
  • High passion and energy—A players are driven to succeed and work at a fast pace; they will do whatever it takes—within the bounds of ethics—to get the job done.

Having a roster of A players is vitally important to every organization, but none more so than public safety agencies, which every day encounter situations where lives are on the line and every second counts. So, how does one identify the A players in the public safety sector? It all starts with the Topgrading prescreen interview.

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