Public safety answering points (PSAPs) and emergency operations centers (EOCs) must provide security and peace of mind for communities and first responders. Unfortunately, many agencies are faced with aging facilities and technologies that no longer meet their needs or the needs of those they serve.
Topics: Mission-Critical Facilities, Consulting
October 31 signified the end of National Cybersecurity Awareness Month, a topic of which the government sector has become more than just aware. Meanwhile, November 1 marked the start of Critical Infrastructure Security and Resilience Month—an initiative being led by the Federal Emergency Management Association (FEMA). The call to action is for public agencies to encourage resilience through preparedness and exercises, and to promote smart, secure investment in resilient and national infrastructure.
It’s a crazy world right now, arguably crazier than it’s ever been. Hatred seems to be flowing in the United States like a river, and unrest no longer is something that happens on the poor side of town—look out your window and you might see it happening right across the street. People-induced tragedies seem to happen every week, if not every day, and many are on a mass scale. When they do happen, it no longer seems like news because we have become inured to them—in fact, if the morning newspaper doesn’t report on such an event, it has a “man bites dog” feel to it.
For decades, public safety has suffered from a siloed approach to implementing communications networks, one that has made interoperable communications an extremely challenging, costly and time-consuming endeavor, and in some cases, a proverbial “mission impossible.” An opportunity exists to flip the script, one that MCP will explore in depth in a new live webinar scheduled to be held on October 31 at 2:00 p.m. Eastern/11 a.m. Pacific.
With the third-highest homicide rate amongst the 50 largest cities, it’s easy to see that the Memphis Police Department needs every possible resource at its disposal. But as recently as three years ago, its emergency communications capabilities were in shambles. The communications infrastructure was aging and had been neglected for at least a decade. Maintenance was substandard for many of its systems and all were several releases behind in terms of their operating software. The department needed to address computer-aided dispatch (CAD) and uninterruptible power supply (UPS) systems that had reached end of life. Critical servers were out of drive space.
The 911 center was understaffed and plagued by archaic policies with emergency callers waiting for as long as seven minutes before their call was answered. “We were in bad shape,” says Michael Spencer, the police department’s emergency communications administrator. “There was a lot wrong. We were doing things every day just to keep things running.”
Topics: Operations, Staffing
The State of Florida recently enacted legislation that has considerable implications for public safety agencies. The law was introduced after the Marjory Stoneman Douglas High School Public Safety Commission, an organization formed to analyze the 2018 events of the Parkland, Florida, high school shooting, highlighted several opportunities to improve public safety communications within the state.
About a decade ago, I received a call that no one wants to get—a beloved family member had committed suicide. He was schizophrenic, had tried a couple of times before—cry-for-help attempts, apparently—and he wasn’t good about taking his meds, so the call wasn’t unexpected. Nevertheless, it was stunning and sobering, with all of the “what could I have done to prevent this” questions running rampant amongst family and friends.
Topics: Consulting, Workforce Optimization
A key component of effective emergency response is the ability for first responders to communicate with each other, and with their dispatch or control center. Not only is it critical that they can communicate across a common network platform and within the same agency, it is equally important that they have the ability to communicate with first responders from other agencies across disparate platforms. Interoperability between agencies and first responders is a critical consideration for the effectiveness of any wireless network. However, network interoperability is only the tip of the iceberg.
In our first webinar event of 2019, our subject-matter experts discussed the trends to watch in the coming year and at the top of that list was the challenge agencies and leadership face when staffing public safety answering points (PSAPs). Today, nearly three-quarters of the way through the year, staffing remains one of the top two things that keeps PSAP managers up at night. If you ask a group of PSAP leaders what word comes to mind when they think of staffing, most of them aren’t going to say “good.” Instead, you’ll hear things like “tired,” “revolving door,” “challenging,” and “stressful.”
Topics: Workforce Optimization
Few things are as maddening as when a software release is issued and almost immediately the developer is pushing out patches. But that’s just the way it is with technology—things often don’t always work the way they’re supposed to right away.
Recently we’ve been hearing about problems associated with a new feature of Apple’s iPhone operating system (iOS) that reportedly has been generating a lot of abandoned 911 calls. The Emergency SOS feature enables citizens to place an emergency call without actually dialing 911; those designated as emergency contacts also will be alerted.
Last week, the U.S. Department of Transportation (DOT) and the U.S. Department of Commerce (DOC) took the final, much-anticipated step in awarding funding dollars that have been in the works since the Next Generation 911 Advancement Act was announced seven years ago. Originally passed as part of the Middle-Class Tax Relief and Job Creation Act of 2012, the new $109 million grant program is intended to drive the 911 community’s transition to Next Generation 911 (NG911.)
Last year, the 911 Center that serves Harford County, Maryland, was having a hard time recruiting and retaining telecommunicators, a problem that is quite common in emergency communications centers (ECCs) across the country.
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