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The Key Buzzword at MCP These Days Is ‘Growth’

Posted on February 22, 2021 by Darrin Reilly

Last week, Mission Critical Partners (MCP) announced the acquisition of MTG Management Consultants (MTG), a Seattle-based firm that provides strategy and management services to local, county and state government entities. The acquisition further strengthens MCP’s credentials as the leading provider of consulting services—as well as data-integration, network and cybersecurity solutions—for public safety and justice sector clients.

More on that in a bit—but first, a history lesson that will provide some context for this development.

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Succession Planning Is a Must for Every Emergency Communications Center

Posted on November 11, 2020 by Darrin Reilly

The term “baby boomer” applies to anyone born between 1946 and 1964. There have been a lot of us—according to the U.S. Census Bureau, about 73 million in total. And by 2030, all of the baby boomers will be 65 or older—which means that many are leaving the workforce. In fact, the Census Bureau estimates that about 10,000 people cross the age threshold every day. It further is estimated that about 365 Americans retire every hour. Consequently, every emergency communications center (ECC) needs to start planning now for the so-called “silver tsunami,” which promises to exacerbate the staffing shortages that many centers already are experiencing.

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Public Safety Needs a Better Way to Triage Emergency Calls

Posted on October 22, 2020 by Darrin Reilly

At MCP, our mission is to help clients improve emergency response outcomes.

Depending on the client and its unique environment and resources, this could mean providing guidance regarding technology, operations or governance, and often all three. The overarching goal is to ensure that 911 callers receive the most appropriate emergency response as quickly as possible. Lives often are on the line in an emergency, and every second matters.

Achieving a balance between sending the optimal response to an emergency and having it arrive as fast as possible is tricky. In fact, it is analogous to walking a tightrope. To achieve the former, many emergency communications centers (ECCs) rely on standard protocols developed for each type of emergency call that they receive, typically law enforcement, fire/rescue and emergency medical services.

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An Effective Way to Improve Evidence Management

Posted on July 31, 2020 by Darrin Reilly

An axiom within the criminal-justice community is that the more evidence that can be captured and leveraged by the prosecution, the better. Corollary to that axiom, however, is that evidence—regardless of type or quantity—has no utility if it is not easily accessed and shared, or worse, somehow falls through the cracks. The way to prevent such problems from occurring is to deploy a digital evidence management solution, or DEMS.

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What the Public Safety Community Can Learn From the COVID-19 Pandemic

Posted on June 17, 2020 by Darrin Reilly

In a recent post, I touched upon some of the novel ways that the public safety community has responded to the COVID-19 pandemic. In this post I’ll explore some of the most important lessons that have been learned.

First and foremost, all public safety agencies need continuity-of-operations (COOP) and disaster-recovery (DR) plans. We have roughly 150 subject-matter experts, and as they travel the country supporting clients, they often discover the complete lack of such plans and/or they come to realize that they haven’t been updated for quite some time. This always amazes me. Every agency should have such plans. As Benjamin Franklin said, “by failing to prepare, you are preparing to fail.” While the pandemic has brought this need into sharp focus, there are many events—tornados, floods, earthquakes, wildfires, hurricanes, hazmat incidents—that could render an emergency communications center inoperable, inaccessible or uninhabitable.

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