MCP Insights

Celebrating Women’s History Month with 911 Pioneer Anita Pitt

March is designated as Women’s History Month. Coincidentally, on April 3, the Brazos Valley Council of Governments (BVCOG) celebrates its 30^th anniversary. So, we thought it would be more than appropriate to chat with MCP client Anita Pitt, BVCOG’s 911 program director, who has been at the helm every step of the way and is considered one of the public-safety sector’s leading innovators. From humble beginnings, BVCOG’s 911 program today supports seven emergency communications centers in southeast Texas that serve a population of about 125,000.

Life at MCP: Meet Joe Wheeler, VP of Justice and Courts

Over the last two years, Mission Critical Partners has grown significantly through acquisition, starting with Athena Advanced Networks in 2018, and continuing with Black & Veatch Public Safety and URL Integration last year. Last month, MCP announced its latest acquisition, Seattle-based MTG Management Consultants. The subject-matter experts who are joining MCP will enable us to better serve clients in the public-safety and justice communities by helping them enhance data integration and address their technology challenges.

Here Are The Biggest Trends Impacting Public Safety Right Now

We surveyed MCP’s subject-matter experts earlier this year on the biggest trends impacting public safety right now, and asked for their insights on what they believe will happen in the near future. Here is what they said:

2020—Year in Review

The year 2020 was fraught with challenges, most notably those generated by the COVID-19 pandemic. Public safety and justice agencies from coast to coast were forced to implement, virtually overnight, new operational strategies that became necessary because employees were unable to work in their brick-and-mortar facilities, either due to illness or various shelter-in-place orders. In some cases, agencies had to rapidly execute protective measures for those employees who could arrive at work, driven by social-distancing mandates.

Resources to Get Your Agency Across the NIBRS Transition Finish Line

Considerable inconsistency traditionally has existed in terms of how law enforcement agencies from coast to coast gather and report crime data, as well as the types of data captured. The National Incident-Based Reporting System (NIBRS) was created to address that shortcoming.

NIBRS has defined standard ways of describing an incident, and collecting the data associated with it, so that apples-to-apples comparisons can be made at the national level. The idea is that, to truly have a national picture of crime in the U.S., data has to be collected in the same manner, using the same nomenclature, from the country’s largest law-enforcement agency—the New York City Police Department—to its smallest.

NG911 Strategic Plans Only Are Effective If They Can Be Operationalized Effectively

Many organizations have short- and long-term strategic plans.

Successful organizations have strategic plans that can be operationalized effectively. In June, during our inaugural Conference for Advancing Public Safety (CAPS), Curtis Sutton, executive director of the Tennessee Emergency Communications Board, and Karen Ziegler, public safety program manager, Arizona 911 Program, joined MCP subject-matter experts Jackie Mines and Molly Falls, in a panel discussion that was focused in part on best practices for operationalizing Next Generation 911 (NG911) strategic plans. You can watch the session in its entirety here.

With GIS Centerlines, the Devil Often is in the Details

Public safety agencies draw polygons using their geographic information systems (GIS) that define their jurisdictional footprints and the areas in which they provision emergency services. When such polygons abut, generally along jurisdictional borders, they must “snap” to each other; another way of expressing that is to say that the polygon borders must be coincident. If they are not, overlaps and/or gaps can occur—both are problematic from an emergency response perspective. Jurisdictional boundaries most often are in the form of road centerlines, which represent the center of a real-world road.

Public Safety Needs to Make Itself Heard Regarding the FCC’s 6-GHz Order

In April, the Federal Communications Commission issued an order that enables unlicensed devices to share 1200 megahertz (MHz) of spectrum in the 6 gigahertz (GHz) band, to meet the growing demands for wireless broadband services.

The FCC cited in its order a Cisco report that projects mobile data traffic will more than double between 2017 and 2022. It also cited an Ericsson report that predicts the average amount of data per month used by a smartphone will increase from 7 gigabytes (GB) in 2018 to 39 GB by 2024. A large portion of this mobile data traffic is expected to be delivered on an unlicensed basis utilizing Wi-Fi, Bluetooth and similar protocols. 

Panel Discussion Offers Myriad Tips for Battling Public Safety’s Ever-Growing Cybersecurity Menace

The cybersecurity problem that public safety agencies have is very big and it’s not going away—if anything, it’s only going to expand as time passes. That was the consensus of a panel convened for MCP’s inaugural Conference for Advancing Public Safety, which was presented last month.

“The threat’s there—something is going to happen, and we need to be prepared for it,” said Thomas Stutzman, director, Indiana County (Pennsylvania) Emergency Management Agency.

Whitepaper Cautions Against Using TIGER Data for GIS Data Development

Geographic information system (GIS) data is a foundational component in the migration to, and continuing operation of, Next Generation 911 (NG911) systems.

But developing local GIS data so that it aligns with NG911 standards is a laborious and time-consuming process that can take months or years to complete.

Life at MCP: Meet Mark Athearn

One never knows when the proverbial light bulb is going to turn on. For Mark Athearn, who recently was promoted to consulting lead within MCP’s wireless communications services market segment team, it happened when he was in the U.S. Navy, when he was on his hands and knees scrubbing the flight deck of an aircraft carrier.

Podcast Series Tackles COVID-19-Generated Telecommunicator Stress

Without question, the role of telecommunicator in an emergency communications center (ECC) is one of the most stressful jobs on the planet. Having to deal with distraught, even hysterical, callers who are having the worst day of their lives, and then making split-second decisions regarding the appropriate emergency response to dispatch—all while maintaining one’s composure—is no easy task. Unfortunately, the COVID-19 pandemic is adding to the stress considerably.