The Mission-Critical Resource Center

Improving Emergency Response & Employee Wellness in Iredell County

In Summary:

  • Emergency services in Iredell County, N.C., were faced with disparate, small facilities, aging technology and less-than-ideal working conditions.
  • To overcome these challenges, the County made the decision to pursue a new facility that would house the emergency communications center, Emergency Management/Fire Services department, Iredell County Emergency Medical Services and the the Statesville EMS base under one roof, in a state-of-the-art facility.
  • Today, the new Iredell County Emergency Communications Center is part of a larger complex that houses additional county agencies and departments, allowing for increased collaboration within public safety and the County at large. The new facility also offers improved working conditions for more than 200 public safety employees.

Overview & Agency Challenge
For more than 40 years, Iredell County’s emergency communications center and Emergency Management/Fire Services department, as well as Iredell County Emergency Medical Services and the Statesville EMS base, were all housed in separate locations. Each location was small, outdated and unable to expand to meet the growing needs of the County. In addition, the outdated facilities made for less-than-ideal working conditions and made it difficult to attract and retain an adequate workforce.

How MCP Helped
MCP supported the County through the design, programming and implementation of the new emergency communications facility. 

Results
Completed in January 2019, the integrated facility has enabled public safety, as well as other county agencies and departments, to collaborate more effectively. The new facility also features improved working conditions designed with input from staff members that have helped to improve employee morale.

“MCP’s support throughout this project has been invaluable. It was great to know that we had a partner who understood where we should focus and when, and how to make the transition as smooth as possible for all parties involved.”

To learn more about this project, download the complete case study below.