MCP Insights

Life at MCP: Meet Heather McGaffin

Our people and culture make Mission Critical Partners (MCP) a great place to work. Our "Life at MCP" series introduces our team members, the role they play in our organization and their passion for helping the public safety industry thrive.

One thing that differentiates the team of specialized professionals at MCP is the fact that many of them came from the “other side.”

Nearly half of MCP’s subject matter experts were former public safety answering point (PSAP) managers or first responders who have dedicated their entire career to supporting the mission. With them comes specialized industry experience and a unique perspective on what clients really want in order to realize project success.

One such example is Heather McGaffin. Heather is a Communications Consultant at MCP, where she works primarily on next generation 911 (NG911) projects. With her comes the operational experience she’s earned from rising up the ranks in the PSAP environment. Her career began as a telecommunicator and she quickly rose to the role of assistant chief of communications in a Maryland PSAP where she worked until she joined MCP in 2015. Today, she plays a unique part in helping clients along their NG911 journey—focusing on the human aspect of NG911, which includes training and continuing education so that telecommunicators and PSAP administrators can thrive in an NG911 environment.

Public Safety Cloud Solutions: Clear Sailing Ahead

Do not be alarmed—those are not storm clouds on the horizon.

What you are seeing is the front line of cloud-based solutions entering the 911 technology marketplace. While cloud-based computing in its current form has been used effectively for more than a decade in non-public-safety markets, the 911 community has been glacier-like in adopting this technology. This largely is because 911 officials have been reticent to trust that cloud-hosted solutions can meet the rigorous demands of operating 24 x 7 x 365 with high reliability and availability—which is essential in a 911 center. 

However, cloud solutions have proved that they can achieve this high standard with other mission-critical entities, such as National Aeronautics and Space Administration (NASA) and Department of Defense missile systems. They also have proved to be quite advantageous from implementation, maintenance, scalability, disaster-recovery and cost perspectives.

10 Years of MCP: An Interview with Len Kowalski, Co-Founder

Our clients’ mission has made this much more than a job

In previous posts, MCP Insights shared the memories and perspectives of two co-founders—Kevin Murray and Brian Bark—regarding the firm’s 10^th anniversary, which will be celebrated throughout 2019. In this post, the third co-founder, Len Kowalski, who today is MCP’s chief operations officer, shares his thoughts.

An Important Milestone: 10 Years of Mission Critical Partners

This month is very special for Mission Critical Partners: it’s the month we celebrate 10 years of being in business.

A decade ago, our co-founders—Kevin Murray, Brian Bark, and Len Kowalski—started the firm in makeshift offices above their garages and in their basements. They were joined shortly thereafter by David F. Jones and Dave Boyce. Together, the team of five worked countless hours and weekends to build a company consisting of innovators, engineers, subject-matter experts, former emergency responders and 911 center managers, and project managers, who share a common passion—improving life-safety outcomes. Since their humble beginning in 2009, the founders had a vision of growing the firm to 75 employees, the size they believed would give it influence in shaping the future of public safety communications.

10 Years of MCP: An Interview with Brian Bark, Co-Founder

"MCP’s success ‘is all about good people doing good work every day"

A previous post offered the memories and perspectives of MCP chief executive officer and co-founder Kevin Murray in marking the firm’s 10^th anniversary, which is being celebrated in 2019. In this post, MCP Insights visits with another co-founder, Brian Bark, who today is the firm’s senior vice president/national sales director.

Insights: What were the biggest challenges faced in the beginning and how were they overcome?

Brian: The biggest challenge was setting up the company—we were starting flat-footed. We always knew what we wanted to be, and collectively the vision always was consistent. But we had to set up the banking and insurance, and get the accounting and legal support, all the things it takes to start a company. We knew that we didn’t want to be a three-person company, and growing MCP to the point where it was influential in the industry also was extremely challenging. We had many client contacts when we opened for business, but they all were under contract.

10 Years of MCP: An Interview with Kevin Murray, CEO and Co-Founder

"There is nothing better than watching staff deliver great results to clients."

Mission Critical Partners (MCP) is celebrating its 10^th anniversary this year and to mark the milestone, MCP Insights visited with the three founders to capture their memories and perspectives. This installment features Kevin Murray, the firm’s chief executive officer.

Insights: What were the biggest challenges faced in the beginning and how were they overcome?

Kevin: The biggest challenge was starting from scratch. It was a tremendous amount of time and work. We worked every day, from sunup to sundown, for a year. You have to choose a name and logo, you have to set up bank accounts and get business insurance, you’re writing proposals and making sales calls. On the weekends you’re putting desk furniture together. We were scrounging and scraping with everything we did. Luckily, we had each other—the ultimate triangle team—and some pretty understanding spouses.

When it Comes to the Public Safety Communications Ecosystem Siloed Thinking Must End

The first 911 call was made 51 years ago in Alabama. That call marked a significant technological advancement that enabled citizens to activate an emergency response much quicker and more efficiently than ever before. Since then, public safety officials have continued to leverage communications technology advancements to make emergency response even more efficient and effective. These include the advent of Enhanced 911 (E911) service, digital land mobile radio (LMR) networks, and the introduction of computer-aided dispatch (CAD) systems and mapping applications. The counterbalance is that these advancements occurred in distinct silos that developed within the emergency communications ecosystem.

A Call to Action: 911 Data Sharing

In a previous article on MCP Insights, we discussed in length how data will be king in public safety’s incredibly exciting new era. The torrent of rich data that is beginning to enter into 911 centers promises to have a profound impact on emergency response—but only if its harnessed effectively.

For the 911 community to realize the full value of data, several critical elements must be in place. One of those is a data management and sharing environment that provides useful and sustainable standards, requirements, and guidance. Not only must this environment support day-to-day 911 service delivery today, it must be flexible enough to support the industry’s future, next-generation data needs as well.

With today’s legacy 911 environment—which consists of localized, siloed systems—overcoming this significant hurdle will be difficult, but one that MCP believes not only is attainable, but also imperative.

Mission Critical Partners Helps Florida PSAP Take Steps to Resolve a 911 Staffing Crisis

CHALLENGE

It has never been more challenging to be a public safety answering point (PSAP) official. Many are dealing with funding and budgetary shortfalls, while others are left wondering how they will implement Next Generation 911 (NG911) technology. These challenges alone are enough to keep PSAP officials up at night. However, staffing, which has historically been an issue for the 911 community, is arguably the most worrisome challenge facing the 911 community today.

MCP's Top Eight Public Safety Predictions for 2019

What trends are expected to disrupt the public safety sector in 2019?

For 911 and emergency response organizations, it has never been more critical to stay ahead of the curve. In this post, Mission Critical Partners' (MCP) subject-matter experts offer their take on the advancements that will have the greatest impact on public safety’s transformation this year.

1. 5G Will Significantly Expand, Opening the Door for Transformative Capabilities that are Limited Today by Wireless Bandwidth.

Dave Sehnert, Director of Innovation and Integration (Twitter: @NG911Consultant)

“5G is expected to expand in 2019 beyond its current limited deployment, and the first wave of smartphones for 5G networks also is expected this year. 5G technology offers speeds that are 10–20 times faster than 4G LTE, and latency is reduced to a few milliseconds. 5G’s impact extends to public safety and other fields that increasingly rely on high-speed connections. Last year, one wireless carrier announced the creation of a 5G First Responder Lab that will serve as an incubator and testing ground for innovative technologies that use 5G and can be deployed for public safety use cases. With 5G, public safety communications finally will benefit from a full spectrum of new and increasingly prevalent technologies, such as sensors, wearables, smartphones, smart buildings, facial-recognition systems and drones, to name a few. The integration of data from these applications into the emergency response ecosystem will create increased situational awareness, reduced response times, and ultimately, the potential for more lives saved.”

The Other Side of Early Adoption in the Public Safety Community

Being an early adopter in the public safety/emergency response community is a wonderful thing. It is exhilarating to be on the leading edge of technology innovation, especially when one is steeped in the belief that such innovation will save many more lives—which happens to be the public safety communications community’s business.

However, as with most things in life, there is a flip side to this coin, which is that it not always easy to be an early adopter. To pull it off one needs not only considerable vision and drive, but also an equal measure of fortitude.

Recently I moderated a panel discussion regarding a pilot project conducted earlier this year that explored how social media data could be leveraged to enhance emergency response. (If you missed this free webinar, it is archived here. I urge you to take the time to view it—a lot of great information was presented on a very interesting project.)

A Look Back at 2018

2018 was an exciting year in public safety and for Mission Critical Partners (MCP). We celebrated the 50^th anniversary of the first 911 call and learned more about how social media data can impact PSAP operations and emergency response now and into the future. Meanwhile, the conversation around location accuracy continued to grow louder and technology and system upgrades, cybersecurity and staffing struggles remained top-of-mind for those in agency and PSAP leadership roles.