The Mission-Critical Resource Center

Client Success Story: Arizona Department of Administration/911 Program

MCP helped AZ911 understand where each 911 system stands regarding GIS data readiness for NG911 by using the firm’s proprietary MAPS® methodology.

Client Success Story: State of Nevada DMV

The Nevada DMV moved to an online delivery model with MCP's guidanceBackground:

The Nevada DMV provides services to its nearly

MCP Enables Iowa Pilot Project to Share Inmate Healthcare Data

Iowa now has a consistent, simplified interface to exchange inmate healthcare data

MCP Assessment Helps Manatee County, FL EMS Plan Its Future

MCP delivered a five-year strategic plan and recommendations to improve the agency’s operations

MCP Provides Expertise to Lubbock, TX ECD

Today the district has a new emergency services Internet Protocol network (ESInet), new hosted 911 call-routing and call-handling capabilities, and more.

MCP Helps NCT911 Improve Its Crisis Communications

MCP and NCT911 partnered to develop an enhanced crisis communications plan to better prepare the organization to respond to crises.

MCP's Support Helps Story County, Iowa Replace Obsolete Radio System

Story County's new temporary radio system has improved coverage, capacity, and reliability for users.

MCP's Helps Manatee County, FL Replace Aging AV System

In Summary:

• Manatee County's audiovisual system that served the county’s public safety complex was experiencing significant issues concerning reliability, lack of flexibility and difficult-to-view screens.
• The county partnered with Mission Critical Partners to provide subject-matter expertise and to guide and support the procurement process.
• The new system is extremely flexible, even allowing users working remotely to access it, which has been an important benefit during the COVID-19 pandemic.

Background

Manatee County is located along Florida’s Gulf Coast. It is bordered by the cities of Tampa Bay and St. Petersburg to the north, Hardee and DeSoto counties to the east, the city of Sarasota to the south, and the Gulf of Mexico to the west. 

MCP's Support of Iowa CJIS Helps to Make the Program 'Irreplaceable'

In Summary

• The State of Iowa Criminal Justice Information System (Iowa CJIS) is a system of systems designed to enable the integration and sharing of information between the state’s criminal justice organizations, seamlessly and securely, in real time.
• URL Integration, who became part of Mission Critical Partners in 2020, built the Iowa CJIS from the ground up and today, continue to support the program, which is providing incalculable benefits
• The program has increased the amount of information being shared across the state’s criminal-justice community and has improved the data of accuracy being sent, among other benefits

MCP Helps Region 13 Better Understand Its GIS Environment

In Summary:

• GIS-generated geospatial data will be used in the NG911 environment to ensure that emergency calls are routed to the appropriate emergency communications center (ECC) to dispatch the appropriate emergency response
• Today, Region 13 Task Force, a collaborative effort of 14 counties in southwestern Pennsylvania, plus the city of Pittsburgh, manages a emergency services Internet Protocol (IP) network (ESInet). To continue their efforts towards a regionwide approach, the task force wanted the ability to share data between the counties
• Having the ability to access data regionally will go a long way toward eliminating gaps and overlaps along jurisdictional boundaries that negatively impact the abilty to dispatch the appropriate response to an emergency incident, amongst other benefits

MCP Gives Lower Rio Grande Development Council Peace of Mind About Its Communications Network

In Summary:

• The Lower Rio Grande Development Council, which is a voluntary association of local governments formed under Texas law as one of the state's 24 regional councils of governments (COGs), serves the region's counties by delivering 911 emergency calls to 18 emergency communications centers (ECCs).
• They operate a Internet Protocol (IP)-based network is generally more vulnerable to outages compared to legacy networks and systems.
• The Council turned to Mission Critical Partners in 2019 to help diminish the risk of network/system failures and keep the 911 network and its supporting systems operating optimally by providing network management and monitoring services.

Background: 

MCP Helps Carroll County Move Closer to NG911 by Supporting Its GIS Efforts

In Summary:

• A county in Maryland needed to develop a plan to create and maintain GIS data and continue the migration to Next Generation 911 after a key GIS professional retired.
• GIS plays an essential role in the transition from legacy 911 service to NG911 service, which will rely on GIS-generated geospatial data to locate callers, route calls correctly, and dispatch the appropriate emegency response.
• The county partnered with Mission Critical Partners to assume the duties of the PSAP's departed GIS professional and provide a Model for Advancing Public Safety (MAPS) assessment that would act as a roadmap for implementing NG911 service within its jurisdiction.