- The PSAP operated by the Fort Myers Police Department in Florida was dealing with a significant staffing shortage.
- The organization turned to MCP to assess the situation and make actionable recommendations to resolve the issues.
- Today, for the first time in a decade, all call-taker and dispatcher positions are filled with fully-trained personnel.
Overview and Agency Challenge
These are challenging times for public safety answering points (PSAPs). Many are dealing with funding shortfalls, others are wondering where they will find the money to implement Next Generation 911 (NG911) technology. Given this, it should come as no surprise that the PSAP operated by the Fort Myers Police Department in Florida has been dealing with a significant staffing shortage of its own. The PSAP operated by the police department in Fort Myers handles more than 200,000 emergency calls annually. Low employee morale and a high staff turnover rate were impacting the PSAP’s performance significantly and compounding existing 911 staffing issues. Other challenges they face included: