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Client Success Story: Memphis Police and 911 Communications Enjoy a Remarkable Rebirth

Posted on October 21, 2019 by Morgan Sava

Challenge

With the third-highest homicide rate amongst the 50 largest cities, it’s easy to see that the Memphis Police Department needs every possible resource at its disposal. But as recently as three years ago, its emergency communications capabilities were in shambles. The communications infrastructure was aging and had been neglected for at least a decade. Maintenance was substandard for many of its systems and all were several releases behind in terms of their operating software. The department needed to address computer-aided dispatch (CAD) and uninterruptible power supply (UPS) systems that had reached end of life. Critical servers were out of drive space.

The 911 center was understaffed and plagued by archaic policies with emergency callers waiting for as long as seven minutes before their call was answered. “We were in bad shape,” says Michael Spencer, the police department’s emergency communications administrator. “There was a lot wrong. We were doing things every day just to keep things running.”

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Topics: Operations, Staffing

How Public Safety Agencies are Navigating Change and Accelerating Progress

Posted on August 8, 2019 by Morgan Sava

MCP’s Model for Advancing Public Safety is Helping Agencies Build a Blueprint for Today and What They Can Become

Last year, the 911 Center that serves Harford County, Maryland, was having a hard time recruiting and retaining telecommunicators, a problem that is quite common in emergency communications centers (ECCs) across the country.

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Life at MCP: Meet Heather McGaffin

Posted on March 14, 2019 by Morgan Sava

Our people and culture make Mission Critical Partners (MCP) a great place to work. Our "Life at MCP" series introduces our team members, the role they play in our organization and their passion for helping the public safety industry thrive.

One thing that differentiates the team of specialized professionals at MCP is the fact that many of them came from the “other side.”

Nearly half of MCP’s subject matter experts were former public safety answering point (PSAP) managers or first responders who have dedicated their entire career to supporting the mission. With them comes specialized industry experience and a unique perspective on what clients really want in order to realize project success.

One such example is Heather McGaffin. Heather is a Communications Consultant at MCP, where she works primarily on next generation 911 (NG911) projects. With her comes the operational experience she’s earned from rising up the ranks in the PSAP environment. Her career began as a telecommunicator and she quickly rose to the role of assistant chief of communications in a Maryland PSAP where she worked until she joined MCP in 2015. Today, she plays a unique part in helping clients along their NG911 journey—focusing on the human aspect of NG911, which includes training and continuing education so that telecommunicators and PSAP administrators can thrive in an NG911 environment.

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An Important Milestone: 10 Years of Mission Critical Partners

Posted on February 14, 2019 by Morgan Sava

This month is very special for Mission Critical Partners: it’s the month we celebrate 10 years of being in business.

A decade ago, our co-founders—Kevin Murray, Brian Bark, and Len Kowalski—started the firm in makeshift offices above their garages and in their basements. They were joined shortly thereafter by David F. Jones and Dave Boyce. Together, the team of five worked countless hours and weekends to build a company consisting of innovators, engineers, subject-matter experts, former emergency responders and 911 center managers, and project managers, who share a common passion—improving life-safety outcomes. Since their humble beginning in 2009, the founders had a vision of growing the firm to 75 employees, the size they believed would give it influence in shaping the future of public safety communications.

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MCP's Top Eight Public Safety Predictions for 2019

Posted on January 10, 2019 by Morgan Sava

What trends are expected to disrupt the public safety sector in 2019?

For 911 and emergency response organizations, it has never been more critical to stay ahead of the curve. In this post, Mission Critical Partners' (MCP) subject-matter experts offer their take on the advancements that will have the greatest impact on public safety’s transformation this year.

1. 5G Will Significantly Expand, Opening the Door for Transformative Capabilities that are Limited Today by Wireless Bandwidth.

Dave Sehnert, Director of Innovation and Integration (Twitter: @NG911Consultant)

“5G is expected to expand in 2019 beyond its current limited deployment, and the first wave of smartphones for 5G networks also is expected this year. 5G technology offers speeds that are 10–20 times faster than 4G LTE, and latency is reduced to a few milliseconds. 5G’s impact extends to public safety and other fields that increasingly rely on high-speed connections. Last year, one wireless carrier announced the creation of a 5G First Responder Lab that will serve as an incubator and testing ground for innovative technologies that use 5G and can be deployed for public safety use cases. With 5G, public safety communications finally will benefit from a full spectrum of new and increasingly prevalent technologies, such as sensors, wearables, smartphones, smart buildings, facial-recognition systems and drones, to name a few. The integration of data from these applications into the emergency response ecosystem will create increased situational awareness, reduced response times, and ultimately, the potential for more lives saved.”

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