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Meet Molly Falls: Public Safety Project Manager by Day, Triathlete by Night

Posted on October 9, 2020 by Morgan Sava

After years of swimming competitively while earning bachelor’s and master’s degrees from Ball State University, Molly Falls found her way into the public safety industry and then to Mission Critical Partners (MCP). Now a senior technology specialist who specializes in managing statewide 911 projects, Molly credits years of intense training and balancing the daily grind of athletics with academics as influential factors in her ability to multitask, manage tight deadlines, and remain focused as a project manager.

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Topics: Life at MCP

Georgia Criminal Justice System Realizes Faster Case Processing and More Informed Decision-Making with Statewide CJEP Project

Posted on September 17, 2020 by Morgan Sava

When the Georgia Governor's Office charged a team of criminal justice stakeholders with accessing the efficiencies that could be gained from electronic court filing, statewide criminal justice stakeholders set out to find ways in which documents and information could be seamlessly shared between systems. The State’s goal to improve criminal-history disposition match rates quickly expanded to the realization that real, sustainable statewide improvements would significantly improve the flow of justice information from the beginning to the end of the criminal case lifecycle. At that time, the administration was determined to improve the performance of the state’s criminal justice system to better protect public safety and control spending.

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2020 Public Safety Industry Outlook

Posted on February 13, 2020 by Morgan Sava

We’re six weeks into a new year and a new decade, and public safety leaders are focused on pursuing more funding, implementing unconventional approaches related to staffing, recruiting and retention, and implementing innovative strategies to modernize their public safety communications technologies and networks—all while keeping them secure from cyberattacks, which are increasing in frequency and complexity.

Recently, we hosted our first webinar of 2020, during which more than 100 public safety professionals shared their top budget priorities and marketing challenges. Upgrading public safety technology, such as legacy computer-aided dispatch (CAD) and records-management systems (RMS) was a prominent theme, with more than half of participants citing this as a key priority in their organization for the coming year. Transitioning to Next Generation 911 (NG911) and staffing, retention and organizational planning also were reemerging topics from previous years.

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Client Success Story: Memphis Police and 911 Communications Enjoy a Remarkable Rebirth

Posted on October 21, 2019 by Morgan Sava

Challenge

With the third-highest homicide rate amongst the 50 largest cities, it’s easy to see that the Memphis Police Department needs every possible resource at its disposal. But as recently as three years ago, its emergency communications capabilities were in shambles. The communications infrastructure was aging and had been neglected for at least a decade. Maintenance was substandard for many of its systems and all were several releases behind in terms of their operating software. The department needed to address computer-aided dispatch (CAD) and uninterruptible power supply (UPS) systems that had reached end of life. Critical servers were out of drive space.

The 911 center was understaffed and plagued by archaic policies with emergency callers waiting for as long as seven minutes before their call was answered. “We were in bad shape,” says Michael Spencer, the police department’s emergency communications administrator. “There was a lot wrong. We were doing things every day just to keep things running.”

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Topics: Operations, Staffing

How Public Safety Agencies are Navigating Change and Accelerating Progress

Posted on August 8, 2019 by Morgan Sava

MCP’s Model for Advancing Public Safety is Helping Agencies Build a Blueprint for Today and What They Can Become

Last year, the 911 Center that serves Harford County, Maryland, was having a hard time recruiting and retaining telecommunicators, a problem that is quite common in emergency communications centers (ECCs) across the country.

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