On-Demand Webinar: Addressing the Current Staffing Crisis by Thinking Outside the Box

MCP subject-matter experts Chris Kelly and Bonnie Maney discuss the current drivers causing the acute staffing shortage that is afflicting public-sector organizations nationwide. They also explore potential solutions alternating the recruiting-and-hiring process, such as staffing augmentation and workforce optimization.

The Impact of Records Management System Technology Trends on Law Enforcement Agencies

In Summary:

• Records management systems (RMS) are the backbone of recordkeeping for law enforcement agencies
• They enable agencies to capture, store, retrieve, analyze, and leverage data and information to support operations from incident and crime data to personnel files and information
• RMS technology has evolved substantially over the last several years
• To meet the demands of law enforcement agencies and the communities they serve, RMS providers have implemented myriad new capabilities

On-Demand Webinar: Trends in RMS Technology and the Transition to NIBRS

Records-management is a cornerstone of effective policing. In today’s data-rich environment, a records-management system (RMS) with robust data-mining capabilities is critical to managing information and maintaining accurate records to keep communities safe. It is also critical for law enforcement agencies to have the ability to effectively share those records and data to support improved crime reporting.

The Lean ECC: A Way to Make ECCs Better at What They Do

In Summary:

• The emergency communications landscape is changing rapidly and emergency communications centers (ECCs) have adapted the way that they handle 911 calls and support emergency responders
• Today, technology and science play a much larger role in the way ECCs operate — resulting in new approaches that are not only effective, but repeatable and scalable
• One such approach, known as the lean ECC, focuses on removing extraneous steps in a center's workflows to help meet national standards 
• This does not mean reducing staff — rather, this approach leverages an ECCs existing resources more efficiently to enhance the quantity and quality of what is being accomplished

Panel Discussion: Developing, Operationalizing, and Maintaining Your NG911 Strategic Plan

In this on-demand session from Mission Critical Partners' virtual Conference for Advancing Public Safety, panelists the Tennessee Emergency Communications Board and the State of Arizona, join MCP's Jackie Mines and Molly Falls to discuss the critical elements of your next generation 911 (NG911) strategic plan and the best practices for bringing your plan to life. 

Infographic: What's Next? Conducting an Incident Response Review

As states begin to reopen and communities slowly return to normalcy, organizations, including mission-critical agencies, must evaluate their responses to the COVID-19 public-health crisis and leverage their experiences to prepare for future crises. What do you need to know about conducting an incident response review?

White Paper: Pandemic Continuity-of-Operations Plans

Continuity-of-operations plans (COOP) represent significant time and resource investments, but also are essential to maintaining the ability of an organization to continue to deliver mission-critical services during, and immediately following, a crisis. 

Tips for Improving Building Health and Safety

In Summary:

• As the COVID-19 pandemic has caused organizations across the country, including public safety agencies, to to revise policies and change the way they do business in order to protect staff members and the community
• The current public health crisis shines a light on the need for public safety agencies to plan and prepare for contagion or widespread illness as part of the continuity-of-operations planning process
• From small changes to operational policies, to large building design and development considerations, there are a number of actions agencies can take to protect personnel inside the facility

On-Demand Webinar: COVID-19: Maintaining Operations Remotely

Today’s public safety answering points (PSAPs) and emergency communications centers (ECCs) play a critical role in communities during normal times, but in times of crisis, their role becomes even more important. As the COVID-19 pandemic continues its spread across the country, having a plan in place to support remote work for call takers and dispatchers to ensure ongoing operations is imperative. 

Maintaining Operations Remotely During a Public-Health Crisis

In Summary:

• As the COVID-19 pandemic continues to evolve, public safety, law enforcement and other mission-critical organizations need to prepare for the possibility of remote operations
• There are a number of options available to agencies for remote call-handling, computer-aided dispatch (CAD), and radio dispatch
• Which option makes the most sense for your agency to protect staff members from viral illnesses, like COVID-19, with minimal interruption to operations?

Enhancing Law Enforcement with Actionable Data

In Summary:

• Thanks to public safety broadband communications, a tremendous amount of data can now be implemented into emergency response
• Data analytics and artificial intelligence are not new, but they are constantly evolving
• How do law enforcement agencies harness this data in order to improve the way they serve and protect their communities?

Implementing a Successful Public Safety Radio System Upgrade

In Summary:

• Every year, an estimated 240 million calls are received by 911 dispatchers across the United States. Once those calls are placed, the fast and accurate operation of two-way radio communications is essential to support the response. Often saving lives.
• As traditional technologies begin to reach end of life, it is critical that agencies take steps to implement new technologies to enhance their current emergency response operations.
• The process for upgrading or replacing an existing land mobile radio (LMR) system can seem daunting, but it does not have to be.